Terms of Service

Provider, SalesDots, we

SalesDots, contact: [email protected].

Customer

A business, legal entity or institution that has concluded the Agreement with us and uses the App in connection with its business.

User

A person to whom the Customer has given an account in the App (e.g. an employee or contractor).

Website

www.salesdots.ai, including the public tender pages, blog and forms.

App

The SalesDots software available in a browser at app.salesdots.ai.

Order

An individual offer accepted by the Customer or a signed order form setting out the scope of services, number of Users, Modules, Dots packages, prices and term.

Agreement

The service agreement concluded on the basis of an Order; it consists of the Order and these Terms.

Licence

One User’s right to use the App within the Tenders licence.

Module

An additional set of App features assigned to specific Users on top of the Licence (e.g. Territory, Account or Deal Intelligence, account database, contacts).

Dots

Prepaid billing units for on-demand AI and external-data work, shared across the Customer’s organisation.

Customer Data

Content and data entered into the App by the Customer and Users, including personal data.

Public Data

Information from official, publicly available sources: procurement notices, tender documents, business registers and company reports.

Free services on the Website: browsing content and the public tender pages, the demo or offer request form, the contact form and the newsletter. The agreement for these services is concluded when you start using them and ends when you stop (for the newsletter — when you unsubscribe).

Paid services in the App, within the scope set out in the Order:

• Tenders licence for each User — open IT tenders from official sources matched to the Customer’s profile, document download and analysis, bid-readiness assessment, a trade graph of buyers and winners, teamwork, alerts and digests.
• Modules assigned to selected Users on top of the Licence.
• Dots packages for on-demand AI and external-data work.

We develop the App continuously: we may add, change or replace features, provided this does not materially reduce the services the Customer has paid for.

• A device with internet access and a current browser: Chrome, Edge, Firefox or Safari (latest two versions).
• JavaScript enabled and browser storage of necessary data (the sign-in session).
• An active e-mail address; for recording meetings — microphone access.

Using the internet carries usual risks (e.g. malware, stolen passwords). We recommend enabling two-factor authentication in your account settings.

1. We agree scope and price after a conversation with the Customer. The Agreement is concluded when the Customer accepts the offer or signs the Order.
2. If the Order and these Terms differ, the Order prevails.
3. We create the organisation account for the Customer; the Customer’s organisation admin invites Users. A User’s Licence starts when the invitation is sent.
4. The Customer is responsible for its Users’ actions, for keeping the User list up to date and for ensuring sign-in credentials are not shared.
5. One Licence is for one person and cannot be shared.

1. Prices are in euro (EUR), net; VAT is added as required by law.
2. Licences and Modules are billed monthly, per User, pro rata to the number of days in the billing period.
3. Dots are prepaid, do not expire and are shared across the Customer’s organisation. Usage is charged for the work actually performed. When Dots run out, on-demand AI features pause until topped up; scheduled monitoring (e.g. new tenders and alerts) keeps running.
4. We issue VAT invoices showing the Customer’s VAT number. The payment term is set in the Order or, if not, is 14 days from the invoice date.
5. Late payments bear statutory interest for delay in commercial transactions and compensation under the Polish Act on Counteracting Excessive Delays in Commercial Transactions.
6. We announce price changes at least 30 days before a new billing period; during that time the Customer may reduce the services or terminate with effect from the end of the current period.
7. Unused Dots are not refunded unless the Agreement is terminated due to our fault.

The Customer and Users use the App lawfully and in line with the Agreement and good practice. In particular, it is prohibited to:

• provide unlawful content, content infringing third-party rights or containing malware,
• circumvent security, test for vulnerabilities without our written consent or overload the service,
• bulk-extract data (scraping), resell or share the App or its data with third parties outside the Customer’s organisation,
• decompile or reverse-engineer the App, except where the law allows,
• use the App to build a competing product.

A Customer that uses personal data available in the App (e.g. about board members) is solely responsible for any further use complying with the GDPR, including information duties and consents for electronic and telephone marketing required by Polish law.

Before recording a meeting, the Customer informs the participants that it is being recorded and obtains any required consents. The App records a confirmation of that consent.

1. We collect Public Data from official sources and make it available as published. Sources may contain errors or be unavailable; we do not guarantee completeness or timeliness.
2. Before bidding, the Customer always verifies the conditions in the original tender documents and on the buyer’s platform. Only the buyer’s documents are binding.
3. AI features (analyses, summaries, readiness assessments, recommendations) generate content automatically and may contain errors. They support decisions and are not legal advice; the Customer makes the final decision.
4. Content processed by AI features is sent to the model providers listed in the Privacy Policy. We do not use Customer Data to train AI models.

1. Customer Data belongs to the Customer. We take only the rights needed to provide the services: storing, processing and displaying Customer Data.
2. We process personal data within Customer Data as a processor, under a data-processing agreement (Art. 28 GDPR) concluded together with the Order.
3. On request made before the Agreement ends, we provide the Customer with a copy of Customer Data in a common format (e.g. CSV or JSON).
4. After the Agreement ends we delete Customer Data; the archive copy is erased within 30 days unless the law requires longer retention.
5. How we process personal data as a controller is described in the Privacy Policy: www.salesdots.ai/privacy.

1. We make every effort to keep the App running without interruption. Where possible we carry out planned work outside business hours and announce it in advance; current service status is published on our status page.
2. A guaranteed service level (SLA) applies only if the Order provides for one.
3. Support is provided by e-mail at [email protected] on business days.

The App, the Website, their code, design, databases and trademarks belong to us or our licensors and are protected by law. For the term of the Agreement we grant the Customer a non-exclusive, non-transferable licence for its Users to use the App for the Customer’s internal purposes. We may use suggestions and feedback about the App to improve it without additional remuneration.

Each party keeps confidential the other party’s information marked as confidential or confidential by its nature (e.g. commercial terms, Customer Data, technical information), during the Agreement and for 3 years after it ends. This does not apply to publicly available information or disclosures required by a competent authority.

1. Each party’s total liability under the Agreement is limited to the fees paid by the Customer in the 12 months before the event giving rise to the claim.
2. Neither party is liable for lost profits or indirect damage.
3. We are not liable for the content of Public Data and buyers’ documents, for decisions taken on the basis of AI outputs, or for interruptions caused by force majeure or infrastructure failures beyond our control.
4. Statutory warranty for defects (rękojmia) is excluded (Art. 558 § 1 of the Polish Civil Code).
5. These limits do not apply to damage caused intentionally or to other cases where the law does not allow liability to be limited.

1. The Agreement runs for the term stated in the Order or, if none is stated, for an indefinite period with a monthly billing period.
2. Either party may terminate an indefinite-term Agreement with 30 days’ notice, effective at the end of a billing period. The Customer may reduce the number of Licences and Modules at any time with effect from the next period.
3. Either party may terminate with immediate effect if the other party materially breaches the Agreement and does not remedy the breach within 14 days of notice.
4. We may suspend access to the App if payment is more than 14 days overdue after an unsuccessful reminder, and immediately where necessary for the security of the service or other customers. We inform the Customer of the suspension and its reason.

Send complaints about the services to [email protected]. Describe the problem, name the account and — if you can — attach a screenshot. We reply within 14 days of receiving the complaint, to the e-mail address it came from.

We may change these Terms for valid reasons, in particular changes in the law, the scope of services or providers. We inform Customers by e-mail at least 14 days before a change takes effect. A Customer that does not accept the change may terminate the Agreement with effect from the day the change takes effect.

1. The Agreement is governed by Polish law, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
2. Disputes are resolved by the common court competent for the Provider’s registered office.
3. These Terms do not exclude rights that the law grants to sole traders for whom the contract is not of a professional nature.

• Support and complaints: [email protected]
• Legal matters and contracts: [email protected]
• Personal data: [email protected]
• Security and vulnerability reports: [email protected]