(2026-ESO-793) Services for the adaptation, implementation, maintenance, and servicing of customer experience evaluation and service quality management platform modules, as well as conducting surveys.
At a glance
UAB Ignitis grupės paslaugų centras (PV) (Vilnius, Lithuania) is tendering: (2026-ESO-793) Services for the adaptation, implementation, maintenance, and servicing of customer experience evaluation and service quality management platform modules, as well as conducting surveys.. Offers are due 6 Nov 2026, 08:00 CET. Estimated value €150,000, 38-month contract.
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Translated from the official notice. The original text is the legally binding one.
Key facts
- Deadline
- €150,000
- Estimated value
- 38 months
- Duration
- Negotiated with call
- Procedure
- 7 Oct 2026
- Published
- 692372-2026
- Notice number
- Programming services of application software (72212000)
- Main CPV
- LT011
- Place of performance (NUTS)
- not allowed
- Variant offers
- Lithuanian
- Language of offers
Dates
Every date of the notice and its changes, in order. Times: Brussels / Warsaw.
Notice published
Deadline for offers
What the buyer wants
Customer experience assessment and service quality management platform modules application, installation, maintenance and maintenance, survey performance services
CPV codes
- 72212000Programming services of application softwaremain
- 64212100Short Message Service (SMS) services
- 72267000Software maintenance and repair services
- 72314000Data collection and collation services
- 79311000Survey services
Conditions for participation & required documents
What the notice asks bidders to prove, and the documents it requires. Full text below.
This notice does not spell out the conditions to take part; they are in the tender documents. SalesDots fetches the documents where the platform allows it (or takes your upload), reads them for you and turns them into this checklist.
This is the SalesDots check: every condition in the notice, the company registers and your whole company profile — certificates with expiry dates, team, references and financials — in one place. The results below are an example; you see the real one after signing in.
8 met · 1 expiring · 2 missing · 2 to check
Registers — checked automatically
- National company registercompany active, representation matchesVerified
- EU VAT (VIES)number active in VIESVerified
- LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
- Sanctions screeningcompany and owners not listedVerified
Company profile — matched to the requirements
- ISO/IEC 27001company certificate, validIn your profile
- ISO 9001company certificate — renew before you bidExpires before the deadline
- ISO 22301add it or bring in a consortium partnerNot in your profile yet
- Project manager — PMP / PRINCE22 people, 5+ years of experienceIn your profile
- Solution architect — TOGAFno certified personNot in your profile yet
- IT references, last 3 years3 public-sector implementationsIn your profile
- Turnover, last 3 yearsfrom financial statementsIn your profile
- Partner status (Microsoft, SAP, Oracle)to confirm with the vendorNeeds a look
- Security clearance (Poufne, NATO)to check in the teamNeeds a look
Buyer
UAB Ignitis grupės paslaugų centras (PV)
- Address
- Laisvės pr. 10, LT-04215 Vilnius, Lithuania
- Region (NUTS)
- LT011
- Website
- ignitisgrupe.lt
Register identifiers
- Registration no. in the notice
- 303200016
What this buyer bought before
209 IT contract award notices 2020–2026, €136.2m in total.
2026-GSC-492 - AV - Kompiuterių tinklų maršrutizatoriai
Winner: UAB Santa Monica Networks · 3 bids
€28,556
20 Oct 2026
2026-GSC-496 - AV - Belaidžio kompiuterių tinklo prieigos taškai ir jų licencijos
Winner: UAB Santa Monica Networks · 3 bids
€7,936
15 Oct 2026
(2025-GSC-826) IT kompetencijų paslaugų pirkimas (IT analitikų, IT testuotojų, Power Platform specialistų, .NET programuotojų) paslaugos
Winner: UAB "Atea" · 3 bids
€999,000
29 Sept 2026
2026-GSC-299-Serverių ir duomenų saugyklų pogarantinės priežiūros paslaugos
Winner: UAB „Novian Technologies“
€94,993
4 Sept 2026
(2026-GSC-385) AV - 27 COLIŲ MONITORIAI
Winner: UAB "REO Investment"
€48,000Framework agreement — maximum value
25 Aug 2026
2026-GSC-314 - AV - Susitikimų kambarių įranga
Winner: UAB Lantelis
€11,902
7 Aug 2026
How to submit an offer
Offers are submitted only on the buyer's platform, before the deadline for offers.
- viesiejipirkimai.lt
- Platform
- yes
- Electronic submission
- no
- Electronic auction
Questions & answers
What is the deadline for offers in "(2026-ESO-793) Services for the adaptation, implementation, maintenance, and servicing of customer experience evaluation and service quality management platform modules, as well as conducting surveys."?
Offers are due by 6 Nov 2026, 08:00 CET.
What is the estimated value?
The estimated value published in the notice is €150,000.
Who is the buyer?
UAB Ignitis grupės paslaugų centras (PV) (Vilnius, Lithuania).
Where and how do I submit an offer?
Offers are submitted electronically on viesiejipirkimai.lt.
Which procedure is used?
Negotiated with call.
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Track this tenderSource: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 23 Oct 2026, 23:56 CEST.