Care management and billing system for SWT
At a glance
Gemeente Zwolle (Zwolle, Netherlands) is tendering: Care management and billing system for SWT. Offers are due 19 Nov 2026, 13:00 CET. Estimated value €7.6m, 48-month contract, 2 lots. Bidders must show, among other things: bid deposit.
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Translated from the official notice. The original text is the legally binding one.
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Key facts
- Deadline
- €7.6m
- Estimated value
- 48 months
- Duration
- Open procedure
- Procedure
- 13 Oct 2026
- Published
- 706329-2026
- Notice number
- 25.Z.094
- Reference number
- Software-related services (72260000)
- Main CPV
- NLD
- Place of performance (NUTS)
- 2
- Lots
- not allowed
- Variant offers
- Dutch
- Language of offers
Dates
Every date of the notice and its changes, in order. Times: Brussels / Warsaw.
Notice published
Deadline for questions
Deadline for offers
Opening of offers
Planned start of the contract
Planned end of the contract
What the buyer wants
De gemeente Zwolle wil een toekomstbestendig zorgregie- en declaratiesysteem verwerven ter ondersteuning van de uitvoering van de taken van het Sociaal wijkteam. De gemeente kiest hierbij voor een zoveel mogelijk standaard SaaS-oplossing die ondersteuning biedt aan de primaire processen van het Sociaal Wijkteam, waaronder vraagverheldering, casusregie, dossierbeheer, voorzieningenbeheer, berichtenverkeer, declaratieverwerking, rapportages en managementinformatie. De oplossing moet flexibel zijn en kunnen inspelen op toekomstige ontwikkelingen binnen wet- en regelgeving, gemeentelijke processen en de inrichting van het sociaal domein. De maximale geraamde opdrachtwaarde bedraagt € 7.605.000,00.
Original language: Dutch
CPV codes
- 72260000Software-related servicesmain
- 72268000Software supply services
- 72000000IT services: consulting, software development, Internet and support
Lots (2)
The contract is divided into 2 lots. Offers may be submitted for selected lots where the documents allow it.
Lot 1Care management and billing system for SWT
- Estimated value:
- €7.6m
- CPV:
- 72000000 · IT services: consulting, software development, Internet and support
De gemeente Zwolle wil een toekomstbestendig zorgregie- en declaratiesysteem verwerven ter ondersteuning van de uitvoering van de taken van het Sociaal wijkteam. De gemeente kiest hierbij voor een zoveel mogelijk standaard SaaS-oplossing die ondersteuning biedt aan de primaire processen van het Sociaal Wijkteam, waaronder vraagverheldering, casusregie, dossierbeheer, voorzieningenbeheer, berichtenverkeer, declaratieverwerking, rapportages en managementinformatie. De oplossing moet flexibel zijn en kunnen inspelen op toekomstige ontwikkelingen binnen wet- en regelgeving, gemeentelijke processen en de inrichting van het sociaal domein. De maximale geraamde opdrachtwaarde bedraagt € 7.605.000,00.
Lot 2
- Estimated value:
- €7.6m
Conditions for participation & required documents
What the notice asks bidders to prove, and the documents it requires. Full text below.
Conditions in the notice
- Bid depositA deposit or guarantee with the offer
Detected automatically in the published notice. Always confirm against the tender documents.
Bid bond & performance security
What the notice says about securities
Verklaringen-Algemene gegevens en voorwaarden
Original language: Dutch
Options, renewals, framework
- Options: foreseen
- Renewals: up to 3 times
This is the SalesDots check: every condition in the notice, the company registers and your whole company profile — certificates with expiry dates, team, references and financials — in one place. The results below are an example; you see the real one after signing in.
8 met · 1 expiring · 2 missing · 3 to check
Conditions in this notice
- Bid depositdeposit amount and form to prepareNeeds a look
Registers — checked automatically
- National company registercompany active, representation matchesVerified
- EU VAT (VIES)number active in VIESVerified
- LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
- Sanctions screeningcompany and owners not listedVerified
Company profile — matched to the requirements
- ISO/IEC 27001company certificate, validIn your profile
- ISO 9001company certificate — renew before you bidExpires before the deadline
- ISO 22301add it or bring in a consortium partnerNot in your profile yet
- Project manager — PMP / PRINCE22 people, 5+ years of experienceIn your profile
- Solution architect — TOGAFno certified personNot in your profile yet
- IT references, last 3 years3 public-sector implementationsIn your profile
- Turnover, last 3 yearsfrom financial statementsIn your profile
- Partner status (Microsoft, SAP, Oracle)to confirm with the vendorNeeds a look
- Security clearance (Poufne, NATO)to check in the teamNeeds a look
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Award criteria
The full criteria and their weights, as published in the notice.
For all lots
- Price30%
Inschrijver dient Bijlage III Prijzenblad_aanbesteding_zorgregie_declaratiesysteem geheel in te vullen en toe te voegen aan de Inschrijving. Daarnaast dient u de specificatie van de inschrijfprijs zoals is beschreven in het Prijzenblad_aanbesteding_zorgregie_declaratiesysteem hier toe te voegen. De specificatie is vormvrij. Tevens dient Inschrijver de waarde van cel D20 (Inschrijfprijs) van het prijzenblad in te vullen in TenderNed. Deze bedragen dienen exact met elkaar overeen te komen. In het geval de bedragen niet overeenkomen, is het bedrag zoals vermeld op het Prijzenblad_aanbesteding_zorgregie_declaratiesysteem leidend voor het berekenen van de BPKV. Zonder een volledig ingevuld prijzenblad en de ingevulde prijs in TenderNed komt uw Inschrijving niet voor verdere beoordeling in aanmerking.
- Quality70%
SG2.1 Implementatieplan SG2.2. Demonstraties SG2.3. Functionele wensen
Buyer
Gemeente Zwolle
- Address
- Grote Kerkplein 15, 8011 PK Zwolle, Netherlands
- Website
- www.zwolle.nl
- Official contact address
- [email protected]
- The functional mailbox published in the notice. We never publish personal data.
Register identifiers
- Registration no. in the notice
- 401747134
What this buyer bought before
16 IT contract award notices 2022–2026, €33.8m in total.
Platform Paspoort voor Succes en Mijn Overstap
Winner: Q42 · 1 bid
€3.6m
19 Nov 2025
Onderhoud- en licentieovereenkomst t.b.v ArcGIS-platform
Winner: ESRI Nederland B.V. · 1 bid
value left out (implausible in the notice)
23 May 2025
Subsidiesysteem gemeente Zwolle
Winner: IVENGI Enterprise B.V. · 1 bid
value left out (implausible in the notice)
29 Jan 2025
Financieel systeem (SaaS)
Winner: UNIT4 Business Software Netherlands B.V. · 2 bids
€86,331
29 Oct 2024
Financieel systeem (SaaS)
Winner: PinkRoccade Local Government · 2 bids
€86,331
29 Oct 2024
Anonimisering
Winner: eSpecialisten bv · 2 bids
value left out (implausible in the notice)
21 Aug 2024
How to submit an offer
Offers are submitted only on the buyer's platform, before the deadline for offers.
- www.tenderned.nl
- Platform
- yes
- Electronic submission
- no
- Electronic auction
Questions & answers
What is the deadline for offers in "Care management and billing system for SWT"?
Offers are due by 19 Nov 2026, 13:00 CET.
What is the estimated value?
The estimated value published in the notice is €7.6m.
Who is the buyer?
Gemeente Zwolle (Zwolle, Netherlands).
Where and how do I submit an offer?
Offers are submitted electronically on www.tenderned.nl.
Is the contract divided into lots?
Yes, into 2 lots.
How are offers scored?
Price 30%, Quality 70%.
Which procedure is used?
Open procedure.
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Track this tenderSource: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 10 Nov 2026, 20:45 CET.