DIGITAL INTERPRETATION SERVICES

The Authority intends to establish a service for the provision of digital interpretation to support communication between staff and patients or service users of limited English proficiency across its acute and community sites. In the first instance, the Authority is procuring this service on a proportionate, time-limited basis for an initial term of 12 months, with an optional extension or extensions up to a further 12 months in duration, for a total of 24 months total maximum duration.

The Authority seeks a suitably qualified supplier in order to evaluate service performance, user acceptance, information-governance assurance and value for money prior to any wider adoption and development of a HSE DSE Digital Interpretation Policy. The intended purpose of the service, in the main, is to support routine, low-acuity interactions, including:

• patient registration, check-in and arrival at reception and outpatient departments;
• wayfinding, directions and general enquiries;
• appointment scheduling, confirmation and rescheduling;
• general administrative exchanges of a comparable nature across acute, outpatient and community settings.
• Collation of basic clinical detail and history An initial term of 12 months, with an optional extension or extensions up to a further 12 months in duration, for a total of 24 months total maximum duration.