Dynamic purchasing system ICT consultancy services

Lots (10)

1. Lot 1General part

   72 months

   Requirement:

2. Lot 21 - Infrastructure and platform (classic ICT operation).

   72 months

   Includes basic IT infrastructure and operation: • Network (LAN/WAN) • Firewall and network security • Servers and operating systems • Virtualisation • Backup and Restore • Storage • Operation and troubleshooting

3. Lot 32 - Client and digital work surface

   72 months

   User-specific services: • Client set up (image/tanking) • End point administration • Microsoft 365 (client close) • Mobility and device management (Intune etc.) • User support and optimisation

4. Lot 43 - Application, integration and databases.

   72 months

   Application layer and technical integration: Microsoft platform (AD, M365 backend, Entra ID) Databases (MS SQL, Oracle) Integrations and APIs System integration VIrtualisation of work surface

5. Lot 54 - Information security and IAM

   72 months

   Security as a separate discipline: • Authentication and access management (IAM) • Security architecture • Monitoring and incident management • Vulnerability analyses • End point security / antivirus

6. Lot 65 - Cloud and hybrid IT

   72 months

   Modern infrastructure: • Cloud platforms (Azure, AWS, GCP) • Migration to cloud • Hybrid systems • Cloud governance • Platform services (PaaS, SaaS)

7. Lot 76 - Data, analysis and artificial intelligence (KI)

   72 months

   Includes: Data and analysis: • Data warehouse and data platforms • Data integration and data quality • BI and visualisation • Analysis and decision support. KI and advanced analysis: • Machine learning and AI models • Predictive analysis (e.g. health, operation) • Automation and intelligent processes • NLP (text comprehension, chatbots) Operation and industrialisation: • MLOps • Model management • Operation of AI systems

8. Lot 87 - IoT and smart solutions

   72 months

   Special technology relevant for municipalities: • IoT platforms • Sensory • Smart-by systems • Integration with operational systems

9. Lot 98 - Architecture, strategy and consulting

   72 months

   Transverse consultancy services: • IT architecture (performance and system architecture) • Digitalisation strategy • Sourcing and outssourced services • Technology choices and road maps • Management of complex IT landscapes • Artificial intelligence: • Use of KI in the public sector. • Profit realisation KI • Ethical and responsible KI

10. Lot 109 - Project, programme and change management.

    72 months

    Implementation: • Project management (waterfalls/flexible) • Programme management • Alteration management • Profit realisation • Flexible coaching