Hiring for the acquisition of a usage license, configuration, implementation, integration, and technical support of a virtual assistant solution for health consultations based on artificial intelligence for "MUTUALIA", Mutual Collaborator with Social Security No. 2
At a glance
Dirección Gerencia de Mutualia, Mutua Colaboradora con la Seguridad Social nº 02 (Bilbao, Spain) is tendering: Hiring for the acquisition of a usage license, configuration, implementation, integration, and technical support of a virtual assistant solution for health consultations based on artificial intelligence for "MUTUALIA", Mutual Collaborator with Social Security No. 2. Offers are due 1 Dec 2026, 14:00 CET. 12-month contract. Bidders must show, among other things: references, minimum turnover, insurance.
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Translated from the official notice. The original text is the legally binding one.
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Key facts
- Original deadline:
27 Nov 2026, 14:00 CET - Deadline
- not published
- Estimated value
- 12 months
- Duration
- Open procedure
- Procedure
- 6 Nov 2026
- Published
- 771816-2026
- Notice number
- 2026/091/01
- Reference number
- Software package and information systems (48000000)
- Main CPV
- ES211
- Place of performance (NUTS)
The buyer did not publish an estimated value in the notice.
Dates
Every date of the notice and its changes, in order. Times: Brussels / Warsaw.
The deadline for offers was changed once: from 27 Nov 2026, 14:00 CET to 1 Dec 2026, 14:00 CET. The newest notice applies.
Notice published
Original deadline
Deadline for offers
Opening of offers
What the buyer wants
Hiring for the acquisition of a usage license, configuration, implementation, integration, and technical support of a virtual assistant solution for health consultations based on artificial intelligence for "MUTUALIA", Mutual Collaborator with Social Security No. 2
CPV codes
- 48000000Software package and information systemsmain
- 72263000Software implementation services
Conditions for participation & required documents
What the notice asks bidders to prove, and the documents it requires. Full text below.
Conditions in the notice
- ReferencesSimilar contracts delivered before
- Minimum turnoverMinimum annual turnover or financial standing
- InsuranceProfessional or liability insurance
Detected automatically in the published notice. Always confirm against the tender documents.
Show the notice text (3)
Compensation insurance
Annual business figure
Work done
This is how SalesDots checks this tender: the notice's conditions, this contract's own facts, the requirements typical for its category and your company's registers. The statuses below are an example; you see the real result after signing in.
5 met · 0 expiring · 0 missing · 4 to check
Conditions in this notice
- Referencessimilar contracts from your history matched to the conditionIn your profile
- Minimum turnoverturnover from your financial statements against the thresholdIn your profile
- Insuranceliability policy amount and validity on the bid dateIn your profile
This tender's facts
- Price — 50 ptsyour price against past winning bidsNeeds a look
- Who wins at this buyerrecently: ECNA INFORMATICA S.L., CUARHTOSET TALENT & TECHNOLOGY S.L. — 5 different winners in the last 6 awardsNeeds a look
Typical for: System implementation
- Implementation partner statuscertified for the platform being implementedNeeds a look
- Implementation teamproject manager and certified consultantsIn your profile
- Data migration and integrationsexperience with the buyer's current systemsNeeds a look
- Training and documentationuser and administrator training in the buyer's languageIn your profile
Registers — checked automatically
- Registro Mercantilcompany active, directors matchVerified
- ROLECE (official bidder register)registration valid, data currentVerified
- EU VAT (VIES)number active in VIESVerified
- LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
- Sanctions screeningcompany and owners not listedVerified
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Award criteria
The full criteria and their weights, as published in the notice.
- Quality15%
Funcionalidad de la solución.
- Price50%
Oferta económica.
- Quality2%
Calidad del resultado, supervisión profesional, trazabilidad y seguridad de la información.
- Quality25%
Demostración práctica de la solución y adecuación funcional al flujo real de consulta (PRESENCIAL).
- Quality2%
Experiencia específica, metodología y capacidad técnica del equipo adscrito al contrato.
- Quality4%
Integración, implantación, parametrización y facilidad de adopción.
- Quality2%
Servicio, formación, acompañamiento, soporte y seguimiento del servicio.
Buyer
Dirección Gerencia de Mutualia, Mutua Colaboradora con la Seguridad Social nº 02
- Address
- 48009 Bilbao, Spain
- Region (NUTS)
- ES211, ES212, ES213
- Website
- www.mutualia.es
- Official contact address
- [email protected]
- The functional mailbox published in the notice. We never publish personal data.
Register identifiers
- Registration no. in the notice
- 50265410045661
What this buyer bought before
11 IT contract award notices 2021–2026, €3.7m in total.
Contratación del servicio externo de desarrollo informático para dar soporte técnico en el análisis, desarrollo y mantenimiento —tanto correctivo como evolutiv…
Winner: ECNA INFORMATICA S.L. · 1 bid
€222,096
16 Jan 2026
Contratación del servicio de soporte técnico externo para la realización de tareas de análisis y programación para el desarrollo y mantenimiento de aplicacione…
Winner: CUARHTOSET TALENT & TECHNOLOGY S.L. · 1 bid
€222,976
16 Jan 2026
Contratación del servicio de soporte técnico externo para análisis, mantenimiento, desarrollo y evolutivos en las aplicaciones informáticas de Gestión Clientes…
Winner: CUARHTOSET TALENT & TECHNOLOGY S.L. · 2 bids
€254,336
15 Jan 2026
Contratación de los servicios de pago por uso de la suscripción de licencias Microsoft en el ámbito de office para Mutualia, Mutua Colaboradora con la Segurida…
Winner: ACTIVE BUSINESS & TECHNOLOGY SL · 2 bids
€158,436
21 Oct 2025
Contratación del servicio de operaciones de seguridad (SOC/SIEM) y respuesta ante incidentes para “MUTUALIA”, Mutua Colaboradora con la Seguridad Social nº 2 (…
Winner: SECURE AND IT PROYECTOS, S.L. · 3 bids
€112,201
18 Jul 2025
Contratación del Servicio Centro de Atención al Usuario (CAU) de soporte informático de las personas trabajadoras, soporte en la gestión de la Infraestructura …
Winner: Ayesa Ibermática,SAU · 2 bids
€348,230
6 Nov 2024
How to submit an offer
Offers are submitted only on the buyer's platform, before the deadline for offers.
Questions & answers
What is the deadline for offers in "Hiring for the acquisition of a usage license, configuration, implementation, integration, and technical support of a virtual assistant solution for health consultations based on artificial intelligence for "MUTUALIA", Mutual Collaborator with Social Security No. 2"?
Offers are due by 1 Dec 2026, 14:00 CET. The deadline for offers was changed once: from 27 Nov 2026, 14:00 CET to 1 Dec 2026, 14:00 CET. The newest notice applies.
What is the estimated value?
The buyer did not publish an estimated value in the notice.
Who is the buyer?
Dirección Gerencia de Mutualia, Mutua Colaboradora con la Seguridad Social nº 02 (Bilbao, Spain).
Where and how do I submit an offer?
Offers are submitted electronically on https://contrataciondelestado.es/wps/poc?uri=deeplink:detalle_licitacion&idEvl=P520ALil6Cn%2Fa9DgO%2BoYKQ%3D%3D.
How are offers scored?
quality 15%, price 50%, quality 2%, quality 25%, quality 2%, quality 4%, quality 2%.
Which procedure is used?
Open procedure.
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Track this tenderSource: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 6 Nov 2026, 03:19 CET.