Recruitment of the Service of the User Care Centre (CAU) of computer support for working people, support in the management of the IT infrastructure, maintenance of computer equipment and supply and collection of consumables and consumables of the equipment of Mutualia
At a glance
Dirección Gerencia de Mutualia, Mutua Colaboradora con la Seguridad Social nº 02 (Bilbao, Spain) is tendering: Recruitment of the Service of the User Care Centre (CAU) of computer support for working people, support in the management of the IT infrastructure, maintenance of computer equipment and supply and collection of consumables and consumables of the equipment of Mutualia. Offers are due 13 Oct 2026, 14:00 CEST. 2 lots. Bidders must show, among other things: references, key people, minimum turnover, insurance.
- 13 Oct 2026, 14:00 CEST
- Deadline
- Open procedure
- Procedure
- Computer-related professional services (72590000)
- Main CPV
- 10 Sept 2026
- Published
Translated from the official notice. The original text is the legally binding one.
What the buyer wants
Service User Care Centre (CAU) of computer support of working people, support in the management of IT infrastructure, maintenance of computer equipment and supply and collection of consumables and consumables of equipment in Mutualia
Lots (2)
Lot 1Recruitment of the Service of the User Care Centre (CAU) of computer support for working people, support in the management of the IT infrastructure, maintenance of computer equipment and supply and collection of consumables and consumables of the equipment of Mutualia
12 monthsService User Care Centre (CAU) of computer support of working people, support in the management of IT infrastructure, maintenance of computer equipment and supply and collection of consumables and consumables of equipment in Mutualia
Lot 2
Can you bid? Your readiness check
These are the conditions this notice asks bidders to prove. In SalesDots each one is checked against your company profile: certificates with their validity dates, delivered references and your people.
- In your profile
References
Similar contracts delivered before
- Not in your profile yet
Key people
support
- In your profile
Minimum turnover
Minimum annual turnover or financial standing
- Expires before the deadline
Insurance
Professional or liability insurance
Detected automatically in the published notice. Always confirm against the tender documents.
Check it against my companyShow the notice text (3)
Compensation insurance
Annual business figure
Work done
How offers are scored
- Mejoras objetivas sobre los SLA mínimos exigidos.20%
- Oferta económica.45%
- Referencias vinculadas al objeto del contrato.5%
- Plan de proyecto.30%
What this buyer bought before
Recent IT contracts awarded by the same buyer, from published award notices.
Contratación del servicio de soporte técnico externo para la realización de tareas de análisis y programación para el desarrollo y mantenimiento de aplicacione…
Winner: CUARHTOSET TALENT & TECHNOLOGY S.L.
€222,976
16 Jan 2026
Contratación del servicio externo de desarrollo informático para dar soporte técnico en el análisis, desarrollo y mantenimiento —tanto correctivo como evolutiv…
Winner: ECNA INFORMATICA S.L.
€222,096
16 Jan 2026
Contratación del servicio de soporte técnico externo para análisis, mantenimiento, desarrollo y evolutivos en las aplicaciones informáticas de Gestión Clientes…
Winner: CUARHTOSET TALENT & TECHNOLOGY S.L.
€254,336
15 Jan 2026
Contratación de los servicios de pago por uso de la suscripción de licencias Microsoft en el ámbito de office para Mutualia, Mutua Colaboradora con la Segurida…
Winner: ACTIVE BUSINESS & TECHNOLOGY SL
€158,436
21 Oct 2025
Contratación del servicio de operaciones de seguridad (SOC/SIEM) y respuesta ante incidentes para “MUTUALIA”, Mutua Colaboradora con la Seguridad Social nº 2 (…
Winner: SECURE AND IT PROYECTOS, S.L.
€112,201
18 Jul 2025
Contratación del Servicio Centro de Atención al Usuario (CAU) de soporte informático de las personas trabajadoras, soporte en la gestión de la Infraestructura …
Winner: Ayesa Ibermática,SAU
€348,230
6 Nov 2024
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Track this tenderSource: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform.