System implementationProzorroPolski

Services for configuring automation of processing electronic appeals from citizens on current issues as of 2026

Комунальна бюджетна установа "Контактний центр міста Києва"UkraineNotice UA-2026-10-23-007484-a · Reference number: UA-2026-10-23-007484-a

At a glance

Комунальна бюджетна установа "Контактний центр міста Києва" (Ukraine) is tendering: Services for configuring automation of processing electronic appeals from citizens on current issues as of 2026. Offers are due 9 Nov 2026, 08:00 CET. Estimated value UAH 2.5m. Bidders must show, among other things: bid deposit.

Official noticeTender documents

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Translated from the official notice. The original text is the legally binding one.

Key facts

Deadline
UAH 2.5m
Estimated value
23 Oct 2026
Published
UA-2026-10-23-007484-a
Reference number
Software-related services (72260000)
Main CPV

Dates

Every date of the notice and its changes, in order. Times: Brussels / Warsaw.

  1. Notice published

  2. Deadline for offers

  3. Planned end of the contract

What the buyer wants

Services for configuring automation of processing electronic appeals from citizens on current issues as of 2026

CPV codes

  • 72260000Software-related servicesmain

Conditions for participation & required documents

What the notice asks bidders to prove, and the documents it requires. Full text below.

Conditions in the notice

  • Bid depositA deposit or guarantee with the offer

Detected automatically in the published notice. Always confirm against the tender documents.

Show the notice text (16)

The defendant may reject his tennis offer if the buyer's purchase procedure did not fulfill his obligations for the previously assembled purchase contract with the same customer that led to his provisional disruption and applying sanctions as a ticket and / or reparations for three years with the due date of the cut of that contract. The defined shopping party can ensure that the activities to prove their trust, despite having a suitable reason for deflating the shortfall. For this participant, shopping (master subject) has to prove that he paid or has to pay off the right liabilities and reparations. If the sender considers such a confirmation enough, a tennis offer cannot be rejected

The applicant has undeniable evidence that the customer's purchase procedure offers, offers or agrees to give a direct or indirectly a service (official) to a customer, another public organ reward in a certain form (supply for hiring on a job, a valuable thing, a service, etc.) to influence the decision on the winner

A legal person who is a buyer's contingent on the One State Registry of Men who committed corruption or related to corruption. The CEO of the buyer, the physical person who is the buyer's party, has been charged with the law of responsibility for the study of corruption or illegal corruption related to corruption

The master's target (the shopping team) hasn't been attracted to responsibility for the last three years, given the four parts of the second article 6, 1 Article 50 of Ukraine's "Conservation of Economic Convention," as a process of anti-competitive coordinated action, regarding the distortion of the tennis results

A physical person who is a buyer's party was convicted of criminal justice, committed by cinnamon motive (such as related to bribery and money laundering), a condemnation of which is not removed or removed in the established law or the chief of a buyer's purchase has been convicted of criminal justice, committed by a utility of drug abuse (such as related to bribery, fraud, or infringement of funds)

A tennis proposition is given to the customer acquisition procedure, which is a connected person with other participants, a purchase and / or an authorized person

Participation of a purchase procedure is recognized in the established order of bankruptcy and an open treatment for it

The Court of Repetition or Final Benedict, member, or member (shareholder) is a procurement member of the European Union's Government of Ukraine, and has the Treaty of Ukraine at the same time as the United States' Government of Ukraine's Government of Ukraine's Government of Ukraine's Government of the United States of Ukraine (the EU's Government of Ukraine's European Government of the United States of the European Union) of the United States, and the United States of Ukraine

The CEO of a buyer, a physical person who is a buyer's buyer, has been charged with the law of responsibility for committing legal abuse, associated with child labor or whatever forms of human trafficking

The only public registration of legal persons, physical individuals, entrepreneurs and public forms, has been informed that there are nine parts of the second article of the 9 Government of Ukraine "about public legal registration, physical individuals, entrepreneurs and public reform" (except the non-residents) or the purchasing procedure - the unofficial home did not provide information on the final beneficiary owners, defined by a paragraph of nine of these special features, in the way defined by the customer documentation

In case a purchase procedure is intended to attract other host subjects as sub-contractors / co-actors in the same amount as 20 percent of the purchase contract in case of a purchase contract or services to ensure that the appropriate criteria are consistent according to the third article of the 16 Law (if applicable to a purchase procedure), the sender checks the following sub-items for the missing item

Tender supply and all documents that are predicted by the requirements of the tennis documentation and the applications on it are in Ukrainian. If a patent proposal is provided in another language than Ukrainian, the party provides an authentic translation to this document in Ukrainian. Responsibility for quality and authenticity of translation is a member. The text must be authentic, and the text in Ukrainian should be the same. The requirements do not apply to their own names and / or publicly accepted definitions, terms, drawings, drawings, etc

The tennis supply / suggestions are not returning in case:

  1. Cancel of the tennis supply / suggestion of the participant after the expiration date has expired, but before the supply has expired, while the attendant supply is considered valid;
  2. will not be signed for a purchase agreement, which has been won by a short / simplified purchase process;
  3. will not be won by a semiplar (except by a procurement procedure), which has been approved by a half-party's signature / 17

Suspending the shopping agreement goes back:

  1. after the winner of a purchase / simplified purchase transaction for a purchase;
  2. according to the suggestion of a contract return in the case of a purchase / simplified purchase process not valid or a purchase agreement,
  3. in the cases of the predicted Articles of 43 of this Law;
  4. with the terms marked in half days of purchase, but not in the future

The period for which payments are considered valid, but not less than 90 days since the date of the final supply of tennis suggestions

The implementation of the document is documented by the same experience (analogous) to the subject of purchasing deals

Bid bond & performance security

What the notice says about securities

75000 UAH

Original language: Ukrainian

EXAMPLE — not a result for your companyCan you bid? Your readiness check

This is how SalesDots checks this tender: the notice's conditions, this contract's own facts, the requirements typical for its category and your company's registers. The statuses below are an example; you see the real result after signing in.

2 met · 0 expiring · 1 missing · 4 to check

This tender's facts

  • Bid depositamount in the tender documents — arrange it before the deadlineNeeds a look
  • Who wins at this buyerrecently: ФОП "Ніколайчук Олена Федорівна", ФОП "Колоскова Вікторія Вячеславівна" — 5 different winners in the last 6 awardsNeeds a look

Typical for: System implementation

  • Implementation partner statuscertified for the platform being implementedIn your profile
  • Comparable implementationsreferences of similar scope and valueNeeds a look
  • Implementation teamproject manager and certified consultantsNot in your profile yet
  • Data migration and integrationsexperience with the buyer's current systemsNeeds a look
  • Training and documentationuser and administrator training in the buyer's languageIn your profile

Registers — checked automatically

  • National company registercompany active, representation matchesVerified
  • LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
  • Sanctions screeningcompany and owners not listedVerified

Buyer

Комунальна бюджетна установа "Контактний центр міста Києва"

Register identifiers

Registration no. in the notice
38321511

What this buyer bought before

237 IT contract award notices 2020–2026, €5.1m in total.

  • Послуги з впровадження механізму масового опрацювання звернень

    Winner: ФОП "Ніколайчук Олена Федорівна" · 1 bid

    UAH 742,000

    8 Oct 2026

  • Послуги з обслуговування та супроводження ПЗ системи протидії незаконного розміщення рекламних оголошень

    Winner: ФОП "ЦУПРІЙ ІГОР КОСТЯНТИНОВИЧ " · 1 bid

    UAH 441,300

    6 Oct 2026

  • Послуги з обслуговування та супроводження ПЗ мобільного додатку керівника структурного підрозділу КМДА на платформі Android та IOS для оперативного контролю ст…

    Winner: ФОП "Колоскова Вікторія Вячеславівна" · 1 bid

    UAH 235,000

    6 Oct 2026

  • Послуги з оновлення та налаштування процесів автоматичного наповнення даними з ПЗ УГЛ

    Winner: ФОП "СИНЬКЕВИЧ ЛАДА ЛЬВІВНА" · 1 bid

    UAH 989,800

    23 Sept 2026

  • Послуги з розширення каналів електронної взаємодії шляхом впровадження механізму двостороннього обміну статусами та всіма етапами опрацювання звернень, поданих…

    Winner: ФОП "ЮНОШЕВА ОЛЕНА ОЛЕКСАНДРІВНА" · 1 bid

    UAH 2.5m

    4 Sept 2026

  • Послуги з постачання ліцензійного програмного забезпечення "Конструктор робочих процесів в ПЗ "Servicedesk

    Winner: ФОП "Колоскова Вікторія Вячеславівна" · 1 bid

    UAH 1.2m

    24 Aug 2026

How to submit an offer

Offers are submitted only on the buyer's platform, before the deadline for offers.

Questions & answers

What is the deadline for offers in "Services for configuring automation of processing electronic appeals from citizens on current issues as of 2026"?

Offers are due by 9 Nov 2026, 08:00 CET.

What is the estimated value?

The estimated value published in the notice is UAH 2.5m.

Who is the buyer?

Комунальна бюджетна установа "Контактний центр міста Києва" (Ukraine).

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Source: Prozorro. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 5 Nov 2026, 00:33 CET.