Support and Maintenance of NTA Dedicated Standalone ServiceNow Instances
At a glance
National Transport Authority_1149 (Dublin, Ireland) is tendering: Support and Maintenance of NTA Dedicated Standalone ServiceNow Instances. Offers are due 9 Nov 2026, 13:00 CET. Estimated value €5.2m, 60-month contract.
Key facts
- Original deadline:
5 Nov 2026, 12:00 CET - Deadline
- €5.2m
- Estimated value
- 60 months
- Duration
- Open procedure
- Procedure
- 29 Oct 2026
- Published
- 750025-2026
- Notice number
- IT services: consulting, software development, Internet and support (72000000)
- Main CPV
- IE061
- Place of performance (NUTS)
- English
- Language of offers
Dates
Every date of the notice and its changes, in order. Times: Brussels / Warsaw.
The deadline for offers was changed once: from 5 Nov 2026, 12:00 CET to 9 Nov 2026, 13:00 CET. The newest notice applies.
Deadline for questions
Notice published
Original deadline
Deadline for offers
Opening of offers
What the buyer wants
The National Transport Authority (NTA) is seeking tenders from suitably qualified and experienced ServiceNow Elite Partners for the provision of support, maintenance, development, licensing, hosting and associated professional services for the Authority’s dedicated standalone ServiceNow instances.
The successful Tenderer will be required to provide a comprehensive managed service covering platform support and maintenance, system administration, configuration and development services, upgrades and releases, incident and problem management, security and governance, reporting, training, licensing management, integrations with third-party systems and transition services.
The contract will support the ongoing operation, maintenance and enhancement of the NTA’s ServiceNow environment and facilitate future platform developments and service improvements. The Services may include the provision of specialist ServiceNow resources and consultancy services as required throughout the contract term. Full details of the requirements are set out in the procurement documentation.
The initial contract term is two years, with the option to extend for up to three additional periods of one year each, giving a maximum contract term of five years. Interested parties are invited to tender for this contract. While the Authority estimates the total value of this contract over its maximum term to be €5,242,299, it reserves the right to spend up to €6,552,874 to accommodate additional requirements, unforeseen demand and any permissible variations during the contract term.
CPV codes
- 72000000IT services: consulting, software development, Internet and supportmain
- 48000000Software package and information systems
- 48780000System, storage and content management software package
- 48781000System management software package
- 48783000Content management software package
- 48810000Information systems
- 48900000Miscellaneous software package and computer systems
- 48920000Office automation software package
- 48921000Automation system
- 72200000Software programming and consultancy services
- 72210000Programming services of packaged software products
- 72211000Programming services of systems and user software
- 72212000Programming services of application software
- 72212422Software development services suites
- 72212920Office automation software development services
- 72222000Information systems or technology strategic review and planning services
- 72222100Information systems or technology strategic review services
- 72222200Information systems or technology planning services
- 72222300Information technology services
- 72254000Software testing
- 72260000Software-related services
- 72261000Software support services
- 72262000Software development services
- 72263000Software implementation services
- 72265000Software configuration services
- 72266000Software consultancy services
- 72267000Software maintenance and repair services
- 72267100Maintenance of information technology software
- 72268000Software supply services
Conditions for participation & required documents
What the notice asks bidders to prove, and the documents it requires. Full text below.
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This tender's facts
- Who wins at this buyerrecently: Softcat plc, Actian Europe — 5 different winners in the last 6 awardsNeeds a look
Typical for: Managed services
- Service levels (SLA)availability, response and penalty terms you can meetNeeds a look
- Information securityISO/IEC 27001 or equivalent controlsExpires before the deadline
- Service and data locationwhere the service runs and where data is keptNeeds a look
- Business continuitybackups, disaster recovery and an exit planNeeds a look
- Operations teamqualified staff for the required service hoursNot in your profile yet
Registers — checked automatically
- National company registercompany active, representation matchesVerified
- EU VAT (VIES)number active in VIESVerified
- LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
- Sanctions screeningcompany and owners not listedVerified
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Buyer
National Transport Authority_1149
- Address
- Haymarket House Smithfield Dublin 7, D07 CF98 Dublin, Ireland
- Region (NUTS)
- IE061
- Website
- www.nationaltransport.ie
- Official contact address
- [email protected]
- The functional mailbox published in the notice. We never publish personal data.
Register identifiers
- Registration no. in the notice
- 119869
What this buyer bought before
76 IT contract award notices 2019–2026, €226.2m in total.
T.052.2026 Request for Tenders for the Provision of DigiCert Subscription Services and Support, to An Garda Síochána
Winner: Softcat plc · 2 bids
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19 Aug 2026
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Winner: Actian Europe
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11 Aug 2026
Actian Ingres Database License 2025/2026
Winner: Actian Europe · 1 bid
€123,397
11 Aug 2026
Tender for a fully managed solution for all Wide Area Networks (including CPE), IP Telephony, and POE LAN Switches for Citizens Information Board (CIB).
Winner: eircom Limited (t/a eir business)_18711 · 3 bids
€9.1m
6 Aug 2026
Provision of Service Design and Strategic Design support for the development of a Common Application System (CAS) for school admissions for the Department of E…
Winner: Big Motive
€1.1m
15 Jun 2026
T.019.2026 Request for Tenders for the supply of Entrust nShield Hardware Security Modules and Premium Support Licensing for An Garda Síochána
Winner: Integrity360 · 1 bid
€185,000
31 Mar 2026
How to submit an offer
Offers are submitted only on the buyer's platform, before the deadline for offers.
- www.etenders.gov.ie
- Platform
- yes
- Electronic submission
- no
- Electronic auction
Questions & answers
What is the deadline for offers in "Support and Maintenance of NTA Dedicated Standalone ServiceNow Instances"?
Offers are due by 9 Nov 2026, 13:00 CET. The deadline for offers was changed once: from 5 Nov 2026, 12:00 CET to 9 Nov 2026, 13:00 CET. The newest notice applies.
What is the estimated value?
The estimated value published in the notice is €5.2m.
Who is the buyer?
National Transport Authority_1149 (Dublin, Ireland).
Where and how do I submit an offer?
Offers are submitted electronically on www.etenders.gov.ie.
Which procedure is used?
Open procedure.
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Track this tenderSource: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 4 Nov 2026, 02:37 CET.