CRM software solutions from the manufacturer Salesforce
At a glance
Auftraggeber sind die Republik Österreich (Bund), die Bundesbeschaffung GmbH sowie alle weiteren Auftraggeber gemäß der den Ausschreibungsunterlagen beiliegenden Kundenliste, im Vergabeverfahren alle… (Wien, Austria) is tendering: CRM software solutions from the manufacturer Salesforce. Offers are due 17 Nov 2026, 11:00 CET. Estimated value €15m, 48-month contract.
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Translated from the official notice. The original text is the legally binding one.
Key facts
- Original deadline:
10 Nov 2026, 10:00 CET - Deadline
- €15m
- Estimated value
- 48 months
- Duration
- Open procedure
- Procedure
- 4 Nov 2026
- Published
- 765460-2026
- Notice number
- 3601.05314
- Reference number
- Software package and information systems (48000000)
- Main CPV
- ATZZZ
- Place of performance (NUTS)
Dates
Every date of the notice and its changes, in order. Times: Brussels / Warsaw.
The deadline for offers was changed once: from 10 Nov 2026, 10:00 CET to 17 Nov 2026, 11:00 CET. The newest notice applies.
Notice published
Original deadline
Opening of offers
Deadline for offers
Planned start of the contract
What the buyer wants
The subject of this framework agreement is the supply of software licenses, subscriptions, maintenance, appliances, products and related services of the manufacturer SALESFORCE, as well as services of the bidders and the manufacturer in the case of a reopening of competition or specifications related to the procurement project.
CPV codes
- 48000000Software package and information systemsmain
Conditions for participation & required documents
What the notice asks bidders to prove, and the documents it requires. Full text below.
This notice does not spell out the conditions to take part; they are in the tender documents. SalesDots fetches the documents where the platform allows it (or takes your upload), reads them for you and turns them into this checklist.
Options, renewals, framework
- Framework agreement with reopening of competition
- Up to 4 contractors in the framework
This is how SalesDots checks this tender: the notice's conditions, this contract's own facts, the requirements typical for its category and your company's registers. The statuses below are an example; you see the real result after signing in.
3 met · 1 expiring · 0 missing · 2 to check
This tender's facts
- Framework agreementup to 4 suppliers — orders are placed during the agreementNeeds a look
- Who wins at this buyerrecently: ACP TechWerk GmbH, Bechtle Austria GmbH — 6 different winners in the last 6 awardsNeeds a look
Typical for: Software licences & SaaS
- Licence reseller authorisationpartner status with the software vendorIn your profile
- Licence model and quantitiesnamed-user, device or subscription terms as in the noticeIn your profile
- Data location and GDPREU hosting and a data processing agreement for cloud servicesIn your profile
- Vendor support and updatessupport level and update rights for the contract periodExpires before the deadline
Registers — checked automatically
- Firmenbuchcompany active, managing directors matchVerified
- Beneficial owners (WiEReG)entry matches the shareholdersVerified
- EU VAT (VIES)number active in VIESVerified
- LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
- Sanctions screeningcompany and owners not listedVerified
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Buyer
Auftraggeber sind die Republik Österreich (Bund), die Bundesbeschaffung GmbH sowie alle weiteren Auftraggeber gemäß der den Ausschreibungsunterlagen beiliegenden Kundenliste, im Vergabeverfahren alle…
- Address
- Lassallestraße 9b, 1020 Wien, Austria
- Region (NUTS)
- ATZZZ
- Website
- www.bbg.gv.at
Register identifiers
- EU VAT
- AT210220Y
- Registration no. in the notice
- 210220y
What this buyer bought before
50 IT contract award notices 2020–2026, €20m in total.
Clients 2026
Winner: ACP TechWerk GmbH +2 more contractors
€80mFramework agreement — maximum value
4 Aug 2026
Clients 2026 - 2
Winner: Bechtle Austria GmbH +1 more contractors
€8mFramework agreement — maximum value
31 Jul 2026
Server, Storagesysteme und Netzwerkkomponenten spezifischer Hersteller
Winner: IBM Österreich Internationale Büromaschinen Gesellschaft m.b.H. +2 more contractors
€152.5mFramework agreement — maximum value
7 Jul 2026
Softwareprodukte der Hersteller Omnissa und GEMA
Winner: Arrow ECS GmbH +2 more contractors
€58mFramework agreement — maximum value
10 Apr 2026
Security Software 2026
Winner: IKARUS Security GmbH +8 more contractors
€49mFramework agreement — maximum value
4 Feb 2026
IDC-Produkte
Winner: IDC Central Europe GmbH - Zweigniederlassung Österreich
€2.2mFramework agreement — maximum value
29 Jan 2026
How to submit an offer
Offers are submitted only on the buyer's platform, before the deadline for offers.
Questions & answers
What is the deadline for offers in "CRM software solutions from the manufacturer Salesforce"?
Offers are due by 17 Nov 2026, 11:00 CET. The deadline for offers was changed once: from 10 Nov 2026, 10:00 CET to 17 Nov 2026, 11:00 CET. The newest notice applies.
What is the estimated value?
The estimated value published in the notice is €15m.
Who is the buyer?
Auftraggeber sind die Republik Österreich (Bund), die Bundesbeschaffung GmbH sowie alle weiteren Auftraggeber gemäß der den Ausschreibungsunterlagen beiliegenden Kundenliste, im Vergabeverfahren alle… (Wien, Austria).
Where and how do I submit an offer?
Offers are submitted electronically on https://bbg.vergabeportal.at/Detail/257213.
Which procedure is used?
Open procedure.
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Track this tenderSource: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 4 Nov 2026, 05:21 CET.