DION 136 – AI Telephone Exchange
At a glance
Burgenländische Krankenanstalten-Gesellschaft m.b.H. (Eisenstadt, Austria) is tendering: DION 136 – AI Telephone Exchange. Offers are due 27 Nov 2026, 14:00 CET. 999-month contract, 2 lots.
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Translated from the official notice. The original text is the legally binding one.
Key facts
- Deadline
- not published
- Estimated value
- 999 months
- Duration
- Negotiated with call
- Procedure
- 29 Oct 2026
- Published
- 750129-2026
- Notice number
- 14/26
- Reference number
- IT services: consulting, software development, Internet and support (72000000)
- Main CPV
- AT112
- Place of performance (NUTS)
- 2
- Lots
- German
- Language of offers
The buyer did not publish an estimated value in the notice.
Dates
Every date of the notice and its changes, in order. Times: Brussels / Warsaw.
Notice published
Deadline for questions
Deadline for offers
Planned start of the contract
What the buyer wants
The Burgenländische Krankenanstalten-Gesellschaft m.b.H. (Health Burgenland) procures in the negotiated procedure with prior notice a framework contract for an AI-based telephone exchange (AI voice assistant) for its locations.
The solution receives incoming calls automatically, recognizes the request in natural language, provides standard information, mediates to the competent body, receives messages and callback requests in a structured manner and ensures the delivery to a person at all times; At an extension stage, it supports appointments.
Scope of services: Conception, software provision, integration into the existing Mitel telephony infrastructure and the platform of the IT service provider of the AG, interface into ERP (SAP) or to calendar functions / planning boards as well as commissioning, training, operation, maintenance, support and further development. Project language German. Other optional clients gem. Participation document.
CPV codes
- 72000000IT services: consulting, software development, Internet and supportmain
- 72212900Miscellaneous software development services and computer systems
- 48000000Software package and information systems
- 72260000Software-related services
- 64210000Telephone and data transmission services
- 48820000Servers
Lots (2)
The contract is divided into 2 lots. Offers may be submitted for selected lots where the documents allow it.
Lot 1
- Estimated value:
- not published
- Duration:
- 999 months
Lot 2DION 136 – AI Telephone Exchange
- Estimated value:
- not published
- Duration:
- 999 months
- Place (NUTS):
- AT112
- CPV:
- 72000000 · IT services: consulting, software development, Internet and support
The Burgenländische Krankenanstalten-Gesellschaft m.b.H. (Health Burgenland) procures in the negotiated procedure with prior notice a framework contract for an AI-based telephone exchange (AI voice assistant) for its locations. The solution receives incoming calls automatically, recognizes the request in natural language, provides standard information, mediates to the competent body, receives messages and callback requests in a structured manner and ensures the delivery to a person at all times; At an extension stage, it supports appointments. Scope of services: Conception, software provision, integration into the existing Mitel telephony infrastructure and the platform of the IT service provider of the AG, interface into ERP (SAP) or to calendar functions / planning boards as well as commissioning, training, operation, maintenance, support and further development. Project language German. Other optional clients gem. Participation document.
Conditions for participation & required documents
What the notice asks bidders to prove, and the documents it requires. Full text below.
This notice does not spell out the conditions to take part; they are in the tender documents. SalesDots fetches the documents where the platform allows it (or takes your upload), reads them for you and turns them into this checklist.
Options, renewals, framework
- Options: foreseen
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This tender's facts
- 2 lotschoose the lots you can deliver and price each oneNeeds a look
Typical for: System implementation
- Implementation partner statuscertified for the platform being implementedNeeds a look
- Comparable implementationsreferences of similar scope and valueNeeds a look
- Implementation teamproject manager and certified consultantsIn your profile
- Data migration and integrationsexperience with the buyer's current systemsIn your profile
- Training and documentationuser and administrator training in the buyer's languageIn your profile
Registers — checked automatically
- Firmenbuchcompany active, managing directors matchVerified
- Beneficial owners (WiEReG)entry matches the shareholdersVerified
- EU VAT (VIES)number active in VIESVerified
- LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
- Sanctions screeningcompany and owners not listedVerified
Buyer
Burgenländische Krankenanstalten-Gesellschaft m.b.H.
- Address
- Josef Hyrtl Platz 4, 7000 Eisenstadt, Austria
- Region (NUTS)
- AT112
- Website
- www.gesundheit-burgenland.at
Register identifiers
- Registration no. in the notice
- 9110015630169
What this buyer bought before
1 IT contract award notices 2023–2023.
Austria-Eisenstadt: IT services: consulting, software development, Internet and support
Winner: NEXUS Digitale Dokumentationssysteme Projektentwicklungsges.m.b.H. · 2 bids
€2.7mFramework agreement — maximum value
10 Aug 2023
How to submit an offer
Offers are submitted only on the buyer's platform, before the deadline for offers.
- burgenland.vergabeportal.at
- Platform
- yes
- Electronic submission
- no
- Electronic auction
Questions & answers
What is the deadline for offers in "DION 136 – AI Telephone Exchange"?
Offers are due by 27 Nov 2026, 14:00 CET.
What is the estimated value?
The buyer did not publish an estimated value in the notice.
Who is the buyer?
Burgenländische Krankenanstalten-Gesellschaft m.b.H. (Eisenstadt, Austria).
Where and how do I submit an offer?
Offers are submitted electronically on burgenland.vergabeportal.at.
Is the contract divided into lots?
Yes, into 2 lots.
Which procedure is used?
Negotiated with call.
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Track this tenderSource: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 3 Nov 2026, 19:23 CET.