Field services in the voice environment

Stadt Mannheim - Fachbereich InformationstechnologieMannheim, GermanyNotice 773260-2026 · Reference number: 12-41-201872000-029

At a glance

Stadt Mannheim - Fachbereich Informationstechnologie (Mannheim, Germany) is tendering: Field services in the voice environment. Offers are due 7 Dec 2026, 10:15 CET. 48-month contract, 2 lots. Bidders must show, among other things: ISO 9001, references, minimum turnover.

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Translated from the official notice. The original text is the legally binding one.

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Key facts

Deadline
not published
Estimated value
48 months
Duration
Open procedure
Procedure
6 Nov 2026
Published
773260-2026
Notice number
12-41-201872000-029
Reference number
Communications system maintenance services (50334400)
Main CPV
DE126
Place of performance (NUTS)
2
Lots
not allowed
Variant offers
German
Language of offers

The buyer did not publish an estimated value in the notice.

Dates

Every date of the notice and its changes, in order. Times: Brussels / Warsaw.

  1. Notice published

  2. Opening of offers

  3. Deadline for offers

  4. Offers binding until (computed)computed

    39 days from the deadline for offers, per the notice

  5. Planned start of the contract

  6. Planned end of the contract

What the buyer wants

48 x mtl. Flat-rate for Field Services 100 hours of work outside regular working hours 100 hours of work on Sundays and public holidays

CPV codes

  • 50334400Communications system maintenance servicesmain

Lots (2)

The contract is divided into 2 lots. Offers may be submitted for selected lots where the documents allow it.

  1. Lot 1Field services in the voice environment

    Estimated value:
    not published
    Place (NUTS):
    DE126
    CPV:
    50334400 · Communications system maintenance services

    48 x mtl. Flat-rate for Field Services 100 hours of work outside regular working hours 100 hours of work on Sundays and public holidays

  2. Lot 2

    Estimated value:
    not published

Conditions for participation & required documents

What the notice asks bidders to prove, and the documents it requires. Full text below.

Conditions in the notice

  • CertificatesISO 9001
  • ReferencesSimilar contracts delivered before
  • Minimum turnoverMinimum annual turnover or financial standing

Detected automatically in the published notice. Always confirm against the tender documents.

Show the notice text (7)

- Certification ISO 9001 (please create your own document or attach proof)

- self-declaration that comparable services have been performed in the last three years. For this purpose, the completed form VHB 124 LD (self-declaration on the suitability of delivery/services) is required. - Assign them by mind. 3 references experience with a comparable task in the last three calendar years. Information about the contact person such as his name, telephone and e-mail of the reference do not have to be submitted with the offer, but must only be submitted at the request of the client.

Minimum requirement: 3 comparable projects with min. 1 Project must be in the public sector. Please use the attachment E1.1 - Experience - References. At the separate request of the awarding authority, the following must be submitted within the set deadline: -The required declaration (VHB 124 LD (Self-declaration on the suitability of delivery/services) for the other companies or for each member of a bidding community.

For this purpose, the completed form VHB 124 LD (self-declaration on the suitability of delivery/services) is required. self-declaration that the employees required to perform the services are available. At the separate request of the contracting authority, submit within the set deadline: -Indicate the number of employees on average per year in the last three years and the names of the persons designated for management. - The required declaration (VHB 124 LD (Self-declaration on the suitability of delivery/services) for the other companies or for each member of a bidding community.

If necessary, by submitting the form "VHB 235 List of services / capacities of other companies" and plant At the request of the awarding authority within the set deadline: undertakings of other undertakings

At the request of the awarding authority within the set time limit: -Certificate of safety of the tax office or. Certificate in tax matters

Information about your sales figures for the last three financial years. Please go into the following details: - Total turnover of the bidder Minimum requirement: Total turnover of the bidder: € 500,000 per year. Please use the Appendix E2.1 - Sales figures.

For this purpose, the completed form VHB 124 LD (self-declaration on the suitability of delivery/services) is required. self-declaration of the registration in the professional register of the seat or residence, if an entry is necessary for the performance of the service. At the separate request of the awarding authority, the following must be submitted within the set deadline: -The corresponding certificate of entry in the professional register -The required declaration (VHB 124 LD (Self-declaration of suitability of delivery/services) for the other companies or for each member of a bidding association.

Options, renewals, framework

  • Options: foreseen
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Conditions in this notice

  • ISO 9001certificate in your profile, valid on the bid dateIn your profile
  • Referencessimilar contracts from your history matched to the conditionNeeds a look
  • Minimum turnoverturnover from your financial statements against the thresholdIn your profile

This tender's facts

  • 2 lotschoose the lots you can deliver and price each oneNeeds a look
  • Price — 50% of the scoreyour price against past winning bidsNeeds a look
  • Service — 50% of the scoreevidence ready for this award criterionNeeds a look
  • Who wins at this buyerrecently: Telekom Deutschland GmbH, D Velop AG — 6 different winners in the last 6 awardsNeeds a look

Typical for: Support & maintenance

  • Service levels (SLA)response and fix times you can guaranteeIn your profile
  • Vendor support accessupdate rights and escalation to the manufacturerExpires before the deadline
  • Support team and on-callqualified staff for the required hoursNot in your profile yet

Registers — checked automatically

  • Handelsregistercompany active, managing directors matchVerified
  • Transparenzregister (beneficial owners)entry matches the shareholdersVerified
  • Wettbewerbsregister (exclusions)no entry that excludes you from public contractsVerified
  • EU VAT (VIES)number active in VIESVerified
  • LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
  • Sanctions screeningcompany and owners not listedVerified

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Award criteria

The full criteria and their weights, as published in the notice.

For all lots

  • Service50%

    For the performance criterion (L), the achieved performance points (LP) of the evaluated criteria of the Appendix 6 - Requirement Catalogue Assessment criteria are used. Bidders must confirm all "A criteria" to meet. Non-performance automatically leads to the exclusion of the offer. Performance points will be awarded to bidders for answering the total of ten "B" criteria. These are in detail: - B1.1 Assurance of the agreed field service services (max. 90 LP) - B1.2 Scaling at peak loads and projects (max. 90 LP) - B2.1 Introduction and handover concept (max. 180 LP) - B2.2 Continuity of staff employed (max. 45 LP) - B3.1 Experience Cisco Call Manager (max. 90 LP) - B5.1 Prioritization of critical faults (max. 90 LP) - B5.2 Analysis of recurring faults (max. 90 LP) - B6.1 Flexible provision of additional capacities (max. 45 LP) - B7.1 Quality assurance of documentation (max. 90 LP) - B9.1 Continuous service improvement (max. 90 LP) Bidders can get a maximum of 900 credit points for their responses.

  • Price50%

Buyer

Stadt Mannheim - Fachbereich Informationstechnologie

Address
Glücksteinallee 11, 68163 Mannheim, Germany
Region (NUTS)
DE126
Official contact address
[email protected]
The functional mailbox published in the notice. We never publish personal data.

Register identifiers

Registration no. in the notice
08222000-A5995-97

What this buyer bought before

19 IT contract award notices 2019–2026, €6.7m in total.

  • Rahmenvertrag Kommunikationsnetz Mobilfunk

    Winner: Telekom Deutschland GmbH · 2 bids

    value not disclosed

    10 Jul 2026

  • Einführung eines neuen Dokumentenmanagementsystems bei der Stadt Mannheim

    Winner: D Velop AG · 4 bids

    value not disclosed

    17 Feb 2026

  • Ticketing System Nationaltheater Mannheim

    Winner: CTS EVENTIM AG & Co. KGaA · 9 bids

    €154,700

    4 Nov 2025

  • Virenschutzlösung Stadt Mannheim

    Winner: SoftwareONE Deutschland GmbH · 6 bids

    €701,610

    23 Oct 2025

  • externes Hosting der Fachanwendung KommunalRegie

    Winner: badenIT · 1 bid

    €272,470

    22 Oct 2025

  • Beschaffung eines ForeScout Network Access Control Systems inkl. Managed Service Dienstleistung

    Winner: Pocabar GmbH · 1 bid

    value not disclosed

    22 Aug 2024

How to submit an offer

Offers are submitted only on the buyer's platform, before the deadline for offers.

yes
Electronic submission
no
Electronic auction

Questions & answers

What is the deadline for offers in "Field services in the voice environment"?

Offers are due by 7 Dec 2026, 10:15 CET.

What is the estimated value?

The buyer did not publish an estimated value in the notice.

Who is the buyer?

Stadt Mannheim - Fachbereich Informationstechnologie (Mannheim, Germany).

Where and how do I submit an offer?

Offers are submitted electronically on www.auftragsboerse.de.

Is the contract divided into lots?

Yes, into 2 lots.

How are offers scored?

Service 50%, Price 50%.

Which procedure is used?

Open procedure.

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Source: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 6 Nov 2026, 04:10 CET.