IT AND INFORMATION SERVICES MANAGEMENT AND MONITORING SERVICES AND MAINTENANCE OF SERVER AND STORAGE EQUIPMENT - SOC
At a glance
RAI - Radiotelevisione Italiana S.p.A. - A/TEI/INT (ROMA (RM), Italy) is tendering: IT AND INFORMATION SERVICES MANAGEMENT AND MONITORING SERVICES AND MAINTENANCE OF SERVER AND STORAGE EQUIPMENT - SOC. Offers are due 23 Nov 2026, 12:00 CET. Estimated value €11.4m, 37-month contract.
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Translated from the official notice. The original text is the legally binding one.
Key facts
- Original deadline:
10 Nov 2026, 11:00 CET - Deadline
- €11.4m
- Estimated value
- 37 months
- Duration
- Open procedure
- Procedure
- 5 Nov 2026
- Published
- 768511-2026
- Notice number
- Helpdesk and support services (72253000)
- Main CPV
- ITI43
- Place of performance (NUTS)
- not allowed
- Variant offers
- Italian
- Language of offers
Dates
Every date of the notice and its changes, in order. Times: Brussels / Warsaw.
The deadline for offers was changed once: from 10 Nov 2026, 11:00 CET to 23 Nov 2026, 12:00 CET. The newest notice applies.
Deadline for questions
Notice published
Original deadline
Deadline for offers
Opening of offers
Offers binding until (computed)computed
180 days from the deadline for offers, per the notice
What the buyer wants
IT AND INFORMATION SERVICES MANAGEMENT AND MONITORING SERVICES AND MAINTENANCE OF SERVER AND STORAGE EQUIPMENT - SOC
CPV codes
- 72253000Helpdesk and support servicesmain
Conditions for participation & required documents
What the notice asks bidders to prove, and the documents it requires. Full text below.
This notice does not spell out the conditions to take part; they are in the tender documents. SalesDots fetches the documents where the platform allows it (or takes your upload), reads them for you and turns them into this checklist.
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1 met · 1 expiring · 0 missing · 4 to check
This tender's facts
- Price — 30% of the scoreyour price against past winning bidsNeeds a look
- Who wins at this buyerrecently: Retelit Digital Services S.p.A., T.T.TECNOSISTEMI SPA — 5 different winners in the last 6 awardsNeeds a look
Typical for: Support & maintenance
- Service levels (SLA)response and fix times you can guaranteeNeeds a look
- Vendor support accessupdate rights and escalation to the manufacturerExpires before the deadline
- Support team and on-callqualified staff for the required hoursIn your profile
- Maintenance referencessimilar maintenance contracts deliveredNeeds a look
Registers — checked automatically
- Registro delle Impresecompany active, directors matchVerified
- DURC (social security compliance)certificate valid on the bid dateVerified
- EU VAT (VIES)number active in VIESVerified
- LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
- Sanctions screeningcompany and owners not listedVerified
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Award criteria
The full criteria and their weights, as published in the notice.
- Quality70%
Punteggio Tecnico
- Price30%
Punteggio economico
Buyer
RAI - Radiotelevisione Italiana S.p.A. - A/TEI/INT
- Address
- Via Alessandro Severo n. 246, 00145 ROMA (RM), Italy
- Region (NUTS)
- ITI43
- Website
- www.rai.it
- Official contact address
- [email protected]
- The functional mailbox published in the notice. We never publish personal data.
Register identifiers
- LEI
- 815600C62B51478A5144
- Registration no. in the notice
- 06382641006
What this buyer bought before
122 IT contract award notices 2021–2026, €207.9m in total.
Servizi SIP Trunk - Servizi PSTN in modalità VoIP su protocollo SIP
Winner: Retelit Digital Services S.p.A. · 6 bids
€328,321
2 Sept 2026
Servizio di manutenzione apparati server e storage HPE infrastruttura AR1
Winner: T.T.TECNOSISTEMI SPA · 3 bids
€449,187
14 Aug 2026
Fornitura di Apparati e Servizi per il rinnovo dei Sistemi di Stateful Firewall Forcepoint
Winner: Retelit Digital Services S.p.A. · 1 bid
€1.2mFramework agreement — maximum value
22 Jul 2026
Accordo quadro con un solo operatore per l'esecuzione del Servizio di Digitalizzazione delle pellicole Rai (fase 2)
Winner: AUGUSTUS COLOR SRL +1 more contractors · 1 bid
€9.6mFramework agreement — maximum value
16 Jun 2026
Servizi di supporto redazionale alla lavorazione dei contenuti audio-video e multimediali per le piattaforme Internet
Winner: A6 Engineering +1 more contractors
value not disclosed
19 May 2026
Fornitura di tecnologia Trend Micro
Winner: Telecom Italia · 1 bid
€620,187
7 May 2026
How to submit an offer
Offers are submitted only on the buyer's platform, before the deadline for offers.
- piattaformaacquisti.rai.it
- Platform
- yes
- Electronic submission
- no
- Electronic auction
Questions & answers
What is the deadline for offers in "IT AND INFORMATION SERVICES MANAGEMENT AND MONITORING SERVICES AND MAINTENANCE OF SERVER AND STORAGE EQUIPMENT - SOC"?
Offers are due by 23 Nov 2026, 12:00 CET. The deadline for offers was changed once: from 10 Nov 2026, 11:00 CET to 23 Nov 2026, 12:00 CET. The newest notice applies.
What is the estimated value?
The estimated value published in the notice is €11.4m.
Who is the buyer?
RAI - Radiotelevisione Italiana S.p.A. - A/TEI/INT (ROMA (RM), Italy); LEI 815600C62B51478A5144.
Where and how do I submit an offer?
Offers are submitted electronically on piattaformaacquisti.rai.it.
How are offers scored?
quality 70%, price 30%.
Which procedure is used?
Open procedure.
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Track this tenderSource: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 5 Nov 2026, 02:49 CET.