Support & maintenanceFramework agreementTEDPolski

IT and quality management services

Tirol Kliniken GmbHInnsbruck, AustriaNotice 740084-2026 · Reference number: 05/06-040

At a glance

Tirol Kliniken GmbH (Innsbruck, Austria) is tendering: IT and quality management services. Offers are due 23 Nov 2026, 09:00 CET. 48-month contract, 24 lots.

Official noticeTender documents

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Translated from the official notice. The original text is the legally binding one.

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Key facts

Deadline
not published
Estimated value
48 months
Duration
Restricted procedure
Procedure
26 Oct 2026
Published
740084-2026
Notice number
05/06-040
Reference number
IT services: consulting, software development, Internet and support (72000000)
Main CPV
AT332
Place of performance (NUTS)
24
Lots
not allowed
Variant offers
German
Language of offers

The buyer did not publish an estimated value in the notice.

Dates

Every date of the notice and its changes, in order. Times: Brussels / Warsaw.

  1. Notice published

  2. Deadline for questions

  3. Deadline for offers

  4. Planned start of the contract

What the buyer wants

The consulting service includes the holistic planning, control and monitoring of the project progress, controlling and carrying out risk analyses. In addition, it may be possible to moderate project workshops and steering committees to ensure efficient communication and decision-making.

CPV codes

  • 72000000IT services: consulting, software development, Internet and supportmain

Lots (24)

The contract is divided into 24 lots. Offers may be submitted for selected lots where the documents allow it.

  1. Lot 1

    Estimated value:
    not published
    Duration:
    48 months
  2. Lot 2

    Estimated value:
    not published
    Duration:
    48 months
  3. Lot 3

    Estimated value:
    not published
    Duration:
    48 months
  4. Lot 4

    Estimated value:
    not published
    Duration:
    48 months
  5. Lot 5

    Estimated value:
    not published
    Duration:
    48 months
  6. Lot 6

    Estimated value:
    not published
    Duration:
    48 months
  7. Lot 7

    Estimated value:
    not published
    Duration:
    48 months
  8. Lot 8

    Estimated value:
    not published
    Duration:
    48 months
  9. Lot 9

    Estimated value:
    not published
    Duration:
    48 months
  10. Lot 10

    Estimated value:
    not published
    Duration:
    48 months
  11. Lot 11

    Estimated value:
    not published
    Duration:
    48 months
  12. Lot 12

    Estimated value:
    not published
    Duration:
    48 months
  13. Lot 13IT services software development

    Estimated value:
    not published
    Duration:
    48 months
    Place (NUTS):
    AT332
    CPV:
    72000000 · IT services: consulting, software development, Internet and support

    Die Leistungen können die Analyse fachlicher und technischer Anforderungen, die Konzeption, Entwicklung, Qualitätssicherung, Dokumentation und Integration wartbarer Anwendungen sowie die Übergabe an den Betrieb umfassen.

  14. Lot 14Tender support for IT projects

    Estimated value:
    not published
    Duration:
    48 months
    Place (NUTS):
    AT332
    CPV:
    72000000 · IT services: consulting, software development, Internet and support

    Mögliche Leistungen umfassen die Bedarfsanalyse, die Erstellung und Qualitätssicherung von Ausschreibungsunterlagen, die Koordination der Kommunikation mit potenziellen Anbietern, die Unterstützung bei Angebotsbewertungen sowie die Vorbereitung von Vertragsverhandlungen und Vergabeentscheidungen.

  15. Lot 15Risk management, business continuity management, emergency and crisis management

    Estimated value:
    not published
    Duration:
    48 months
    Place (NUTS):
    AT332
    CPV:
    72000000 · IT services: consulting, software development, Internet and support

    Die Leistungen können insbesondere die Analyse der aktuellen Risiko- und Kontinuitätslage, die Konzeption und Implementierung geeigneter Managementsysteme, die Durchführung von Risiko-Assessments, die Identifikation kritischer Prozesse und Infrastrukturen sowie die Entwicklung von Notfallplänen, Krisenszenarien und Maßnahmen zur Erhöhung der Resilienz umfassen. Als fachliche Bezugspunkte können beispielsweise ISO 31000, ISO 22301, anerkannte Methoden wie FMEA oder vergleichbare Standards herangezogen werden.

  16. Lot 16Consulting and implementation of innovation topics, automation and AI

    Estimated value:
    not published
    Duration:
    48 months
    Place (NUTS):
    AT332
    CPV:
    72000000 · IT services: consulting, software development, Internet and support

    Die Leistungen können die Identifikation und Priorisierung von Automatisierungspotenzialen, die Bewertung fachlicher und technischer Machbarkeit, die Entwicklung von Prototypen oder produktiven Lösungen sowie deren Integration in bestehende Prozesse und Systeme umfassen. Relevante Anwendungsfälle können beispielsweise Prozessautomatisierung, intelligente Datenanalyse, Entscheidungsunterstützung, Wissensmanagement oder Assistenzsysteme sein.

  17. Lot 17Quality management – implementation of QM systems and consulting

    Estimated value:
    not published
    Duration:
    48 months
    Place (NUTS):
    AT332
    CPV:
    72000000 · IT services: consulting, software development, Internet and support

    Die Leistungen können insbesondere die Analyse der bestehenden Qualitätslage, die Konzeption und Implementierung standardisierter QM-Systeme gemäß nationalen, internationalen oder gleichwertigen Standards, die Begleitung von Zertifizierungsprozessen sowie die Vorbereitung auf externe Audits umfassen. Beispiele hierfür sind ISO 9001, OnkoZert, ISO 27001 oder vergleichbare Regelwerke. Darüber hinaus können bereits zertifizierte Bereiche durch Schulungen, Beratung und Unterstützung bei der Aufrechterhaltung und kontinuierlichen Verbesserung ihrer QM-Systeme begleitet werden.

  18. Lot 18Consulting services in medical service planning (master planning) including logistics planning

    Estimated value:
    not published
    Duration:
    48 months
    Place (NUTS):
    AT332
    CPV:
    72000000 · IT services: consulting, software development, Internet and support

    Die Leistungen können die Analyse und Bewertung bestehender Versorgungsstrukturen, die Definition und Priorisierung zukünftiger medizinischer Leistungsangebote, die Erstellung integrierter Masterpläne zur Ressourcen- und Flächennutzung sowie die Konzeption und Optimierung logistischer Prozesse umfassen.

  19. Lot 19Services for the operation, maintenance, and expansion of the clinical information system

    Estimated value:
    not published
    Duration:
    48 months
    Place (NUTS):
    AT332
    CPV:
    72000000 · IT services: consulting, software development, Internet and support

    Die Leistung umfasst Unterstützungsleistungen im Betrieb, in der Wartung und beim Ausbau des Klinischen Informationssystems Oracle/Cerner Millennium. Die Dienstleistungen beziehen sich grundsätzlich auf technische Komponenten des KIS sowie definierte Zusatzkomponenten, ausgenommen Hardware.

  20. Lot 20Support for qualification and accreditation preparation

    Estimated value:
    not published
    Duration:
    48 months
    Place (NUTS):
    AT332
    CPV:
    72000000 · IT services: consulting, software development, Internet and support

    Die Unterstützung kann insbesondere die Analyse und Bewertung von IT-Systemen und Prozessen hinsichtlich relevanter Normen, gesetzlicher Anforderungen und interner Vorgaben umfassen. Dazu zählen beispielsweise GAMP, EN ISO 15189 oder vergleichbare Standards. Mögliche Leistungen sind die Entwicklung und Umsetzung standardisierter Validierungs- und Qualifizierungsframeworks, die Erstellung erforderlicher Nachweise und Dokumentationen sowie die Vorbereitung auf interne und externe Prüfungen.

  21. Lot 21Information security consulting and services

    Estimated value:
    not published
    Duration:
    48 months
    Place (NUTS):
    AT332
    CPV:
    72000000 · IT services: consulting, software development, Internet and support

    Das Leistungsspektrum kann die Analyse und Weiterentwicklung von Informationssicherheitsmanagementsystemen, Risiko- und Reifegradbewertungen, Gap-Analysen, technische und organisatorische Sicherheitsprüfungen, interne Audits sowie die Vorbereitung und Begleitung externer Audits und Zertifizierungen umfassen. Als fachliche und regulatorische Bezugspunkte kommen insbesondere ISO/IEC 27001, die NIS2-Richtlinie beziehungsweise deren nationale Umsetzung, der Cyber Resilience Act, datenschutzrechtliche Anforderungen sowie einschlägige Vorgaben für kritische Infrastrukturen in Betracht.

  22. Lot 22IT project management support

    Estimated value:
    not published
    Duration:
    48 months
    Place (NUTS):
    AT332
    CPV:
    72000000 · IT services: consulting, software development, Internet and support

    The consulting service includes the holistic planning, control and monitoring of the project progress, controlling and carrying out risk analyses. In addition, it may be possible to moderate project workshops and steering committees to ensure efficient communication and decision-making.

  23. Lot 23Roll-out support for IT infrastructure

    Estimated value:
    not published
    Duration:
    48 months
    Place (NUTS):
    AT332
    CPV:
    72000000 · IT services: consulting, software development, Internet and support

    Mögliche Leistungen umfassen die Vorbereitung, Bereitstellung, Installation, Konfiguration, Dokumentation und Übergabe von Endgeräten und zugehöriger Software. Erwartet werden Erfahrung im Clientmanagement, strukturierte Roll-out-Planung, geordnete Abstimmung mit internen IT-Abteilungen und Fachbereichen sowie die Fähigkeit, Roll-outs im laufenden Klinikbetrieb möglichst störungsarm umzusetzen.

  24. Lot 24Organizational development

    Estimated value:
    not published
    Duration:
    48 months
    Place (NUTS):
    AT332
    CPV:
    72000000 · IT services: consulting, software development, Internet and support

    Die Leistungen können die Analyse der aktuellen Organisationsstruktur, die Identifikation von Entwicklungspotenzialen, die Konzeption und Begleitung von Veränderungsprozessen sowie die Unterstützung bei der Implementierung neuer organisatorischer Modelle und Abläufe umfassen.

Conditions for participation & required documents

What the notice asks bidders to prove, and the documents it requires. Full text below.

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Options, renewals, framework

  • Framework agreement — mixed
  • Up to 99 contractors in the framework
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2 met · 0 expiring · 0 missing · 6 to check

This tender's facts

  • 24 lotschoose the lots you can deliver and price each oneNeeds a look
  • Framework agreementup to 99 suppliers — orders are placed during the agreementNeeds a look
  • Price — 70% of the scoreyour price against past winning bidsNeeds a look
  • Who wins at this buyerrecently: Dedalus HealthCare Ges.m.b.H., Innoforce Est. — 5 different winners in the last 6 awardsNeeds a look

Typical for: Support & maintenance

  • Service levels (SLA)response and fix times you can guaranteeNeeds a look
  • Vendor support accessupdate rights and escalation to the manufacturerIn your profile
  • Support team and on-callqualified staff for the required hoursIn your profile
  • Maintenance referencessimilar maintenance contracts deliveredNeeds a look

Registers — checked automatically

  • Firmenbuchcompany active, managing directors matchVerified
  • Beneficial owners (WiEReG)entry matches the shareholdersVerified
  • EU VAT (VIES)number active in VIESVerified
  • LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
  • Sanctions screeningcompany and owners not listedVerified

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Award criteria

The full criteria and their weights, as published in the notice.

For all lots

  • Quality30%

    Quality

  • Price70%

    Price

Buyer

Tirol Kliniken GmbH

Address
Anichstraße 35, 6020 Innsbruck, Austria
Region (NUTS)
AT332

Register identifiers

Registration no. in the notice
9110015338201

What this buyer bought before

8 IT contract award notices 2020–2025, €53m in total.

  • Laborinformationssystem

    Winner: Dedalus HealthCare Ges.m.b.H. +1 more contractors · 5 bids

    €5.4m

    23 Sept 2025

  • Datenbank-basiertes System für Audiologie, Neurootologie und Ohrchirurgie für die klinische Routine und den Forschungsbereich

    Winner: Innoforce Est.

    value not disclosed

    11 Jun 2025

  • Klinisches Informationssystem (KIS)

    Winner: Mesalvo Freiburg GmbH

    €29.7m

    25 Sept 2024

  • SAP Dienstleistungen

    Winner: ATSP GmbH · 1 bid

    €250,000

    22 May 2024

  • SAP Dienstleistungen

    Winner: ATSP GmbH · 1 bid

    €300,000

    22 May 2024

  • Austria-Innsbruck: Computer support and consultancy services

    Winner: Meona GmbH · 1 bid

    €17m

    6 Oct 2021

How to submit an offer

Offers are submitted only on the buyer's platform, before the deadline for offers.

yes
Electronic submission
no
Electronic auction

Questions & answers

What is the deadline for offers in "IT and quality management services"?

Offers are due by 23 Nov 2026, 09:00 CET.

What is the estimated value?

The buyer did not publish an estimated value in the notice.

Who is the buyer?

Tirol Kliniken GmbH (Innsbruck, Austria).

Where and how do I submit an offer?

Offers are submitted electronically on tirol-kliniken.vergabeportal.at.

Is the contract divided into lots?

Yes, into 24 lots.

How are offers scored?

quality 30%, price 70%.

Which procedure is used?

Restricted procedure.

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Source: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 7 Nov 2026, 13:17 CET.