8 days leftSupport & maintenanceFramework agreementPolski

Maintenance of the Diapason solution (Management of the relationship with users of the Greater East Region)

Région Grand EstStrasbourg, FranceNotice 620576-2026

At a glance

Région Grand Est (Strasbourg, France) is tendering: Maintenance of the Diapason solution (Management of the relationship with users of the Greater East Region). Offers are due 12 Oct 2026, 12:00 CEST. Estimated value €950,000, 48-month contract, 2 lots.

12 Oct 2026, 12:00 CEST
Deadline
€950,000
Estimated value
48 months
Duration
Open procedure
Procedure
Computer-related services (72500000)
Main CPV
9 Sept 2026
Published

Translated from the official notice. The original text is the legally binding one.

What the buyer wants

The main purpose of this Framework Agreement is to resume the operational maintenance of the user management solution called Diapason in-house. This is a CRM-type software solution, the Efficiency editor, whose product name is E-Deal

Lots (2)

  1. Lot 1Maintenance of the Diapason solution (Management of the relationship with users of the Greater East Region)

    €950,000 · 48 months

    The main purpose of this Framework Agreement is to resume the operational maintenance of the user management solution called Diapason in-house. This is a CRM-type software solution, the Efficiency editor, whose product name is E-Deal

  2. Lot 2

    €950,000 · 48 months
What a bidder needs

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How offers are scored

  • Reprise de connaissance, méthodologie de transition et réversibilité15%
  • Moyens humains15%
  • Sécurité informatique12%
  • Maintenance et support de la solution10%
  • Méthodologie du projet5%
  • Sobriété numérique3%
  • Prix40%

What this buyer bought before

Recent IT contracts awarded by the same buyer, from published award notices.

  • Délégation de service public relative à la conception, l’établissement, l’exploitation, la commercialisation et le financement du réseau Très Haut Débit (THD) …

    Winner: NGE CONCESSIONS

    €1.2bn

  • France-Strasbourg: Data-processing services

    Winner: cls

    €1.1m

  • Marché de services relatif à la mise en oeuvre d'un centre opérationnel de sécurité externaliste et d'un service de réponse à incidents

    Winner: THALES CYBER SOLUTIONS

    €5m

  • France-Metz: Inventory management software package

    Winner: Ianord SA

  • Mise en oeuvre et maintenance d'applications d'automatisation robotisée des processus pour la Région Grand Est

    Winner: ATOL CONSEILS ET DEVELOPPEMENTS

    €500,000

  • Production et valorisation des données de l'Occupation du Sol Grand Est (2025)

    Winner: CLS

    €860,000

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Source: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform.