Operational procedures, maintenance and upgrade services for the security operations center
At a glance
FINA (Grad Zagreb, Croatia) is tendering: Operational procedures, maintenance and upgrade services for the security operations center. Offers are due 11 Nov 2026, 10:00 CET. Estimated value €350,000, 12-month contract, 2 lots. Bidders must show, among other things: bid deposit.
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Translated from the official notice. The original text is the legally binding one.
Key facts
- Deadline
- €350,000
- Estimated value
- 12 months
- Duration
- Open procedure
- Procedure
- 8 Oct 2026
- Published
- 695495-2026
- Notice number
- 59.1/2026/V/U
- Reference number
- IT services: consulting, software development, Internet and support (72000000)
- Main CPV
- HR050
- Place of performance (NUTS)
- 2
- Lots
- not allowed
- Variant offers
- Croatian
- Language of offers
Dates
Every date of the notice and its changes, in order. Times: Brussels / Warsaw.
Notice published
Deadline for offers
Opening of offers
Planned start of the contract
Offers binding until (computed)computed
120 days from the deadline for offers, per the notice
What the buyer wants
Operational procedures, maintenance and upgrade services for the security operations center
CPV codes
- 72000000IT services: consulting, software development, Internet and supportmain
Lots (2)
The contract is divided into 2 lots. Offers may be submitted for selected lots where the documents allow it.
Lot 1Operational procedures, maintenance and upgrade services for the security operations center
- Estimated value:
- €350,000
- Duration:
- 12 months
- Place (NUTS):
- HR050
- CPV:
- 72000000 · IT services: consulting, software development, Internet and support
Lot 2
- Estimated value:
- €350,000
- Duration:
- 12 months
Conditions for participation & required documents
What the notice asks bidders to prove, and the documents it requires. Full text below.
Conditions in the notice
- Bid depositA deposit or guarantee with the offer
Detected automatically in the published notice. Always confirm against the tender documents.
Show the notice text (1)
Details described in the procurement documentation
Bid bond & performance security
What the notice says about securities
Ponuda mora, kao jamstvo za ozbiljnost ponude, sadržavati:
- bankarsku garanciju na poziv u iznosu od 10.500,00 EUR-a ili
- novčani polog u iznosu od 10.500,00 EUR-a.
U slučaju zajednice ponuditelja jamstvo za ozbiljnost ponude može glasiti na jednog člana zajednice.
Naručitelj će izvršiti povrat bankarske garancije, odnosno novčanog pologa u roku od deset dana od dana potpisivanja ugovora o javnoj nabavi, odnosno dostave jamstva za uredno ispunjenje ugovora o javnoj nabavi.
Jamstvo za ozbiljnost ponude mora važiti 120 dana od datuma isteka roka za dostavu ponuda.
Ako istekne rok valjanosti ponude ili jamstva za ozbiljnost ponude, Naručitelj će prije odabira tražiti njihovo produženje. U tu svrhu ponuditelju se daje primjeren rok ne kraći od pet dana.
Bankarska garancija
Bankarskom garancijom na poziv banka se obvezuje da će u korist Naručitelja na «prvi poziv» i «bez prigovora» isplatiti iznos garancije u slučaju odustajanja ponuditelja od svoje ponude u roku njezine valjanosti, nedostavljanja ažuriranih popratnih dokumenata sukladno članku 263.
Zakona o javnoj nabavi, neprihvaćanja ispravka računske greške, dostavljanja neistinitih podataka, nedostavljanja dokaza o ispunjenju posebnih uvjeta za izvršenje ugovora i nedostavljanja dokaza o ispunjavanju uvjeta i zahtjeva koje je potrebno ispuniti sukladno posebnim propisima ili stručnim pravilima, ako su traženi u dokumentaciji o nabavi, odbijanja potpisivanja ugovora o javnoj nabavi ili nedostavljanja jamstva za uredno ispunjenje ugovora o javnoj nabavi.
Bankarska garancija na poziv mora sadržavati naziv postupka nabave za koji se izdaje i evidencijski broj nabave.
Novčani polog
Novčani polog se uplaćuje na račun Financijske agencije IBAN: HR4223900011100017042, SWIFT: HPBZHR2X, sa modelom plaćanja: HR05, pozivom na broj: 2592002-OIB uplatitelja i opisom plaćanja: OP-26-02/412; naziv uplatitelja.
Ako novčani polog uplaćuje gospodarski subjekt sa sjedištem izvan Republike Hrvatske kao inozemnu doznaku
Original language: Croatian
This is the SalesDots check: every condition in the notice, the company registers and your whole company profile — certificates with expiry dates, team, references and financials — in one place. The results below are an example; you see the real one after signing in.
8 met · 1 expiring · 2 missing · 3 to check
Conditions in this notice
- Bid depositdeposit amount and form to prepareNeeds a look
Registers — checked automatically
- National company registercompany active, representation matchesVerified
- EU VAT (VIES)number active in VIESVerified
- LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
- Sanctions screeningcompany and owners not listedVerified
Company profile — matched to the requirements
- ISO/IEC 27001company certificate, validIn your profile
- ISO 9001company certificate — renew before you bidExpires before the deadline
- ISO 22301add it or bring in a consortium partnerNot in your profile yet
- Project manager — PMP / PRINCE22 people, 5+ years of experienceIn your profile
- Solution architect — TOGAFno certified personNot in your profile yet
- IT references, last 3 years3 public-sector implementationsIn your profile
- Turnover, last 3 yearsfrom financial statementsIn your profile
- Partner status (Microsoft, SAP, Oracle)to confirm with the vendorNeeds a look
- Security clearance (Poufne, NATO)to check in the teamNeeds a look
Award criteria
The full criteria and their weights, as published in the notice.
For all lots
- Cijena ponude72%
- Expertise of specialists14%
KRITERIJ K2 Naručitelj kao drugi kriterij određuje iskustvo stručnjaka. Boduje se broj izvedenih projekata na kojima su sudjelovali nominirani stručnjaci na kojima se realizirala implementacija ili održavanje informacijskog sustava temeljenog na tehnologijama navedenim u tehničkoj specifikaciji Iskustvo stručnjaka se dokazuje životopisima nominiranih članova tima koji moraju biti priloženi uz ponudu.
- Croatian language14%
KRITERIJ K3 Naručitelj kao treći kriterij određuje poznavanje hrvatskog jezika. Boduje se poznavanje hrvatskog jezika u govoru i pismu, za svakog od stručnjaka koji su nositelji certifikata.
Buyer
FINA
- Address
- Ulica grada Vukovara 70, 10000 Grad Zagreb, Croatia
- Region (NUTS)
- HR050
- Website
- www.fina.hr
Register identifiers
- Registration no. in the notice
- 85821130368
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How to submit an offer
Offers are submitted only on the buyer's platform, before the deadline for offers.
- eojn.hr
- Platform
- yes
- Electronic submission
- no
- Electronic auction
Questions & answers
What is the deadline for offers in "Operational procedures, maintenance and upgrade services for the security operations center"?
Offers are due by 11 Nov 2026, 10:00 CET.
What is the estimated value?
The estimated value published in the notice is €350,000.
Who is the buyer?
FINA (Grad Zagreb, Croatia).
Where and how do I submit an offer?
Offers are submitted electronically on eojn.hr.
Is the contract divided into lots?
Yes, into 2 lots.
How are offers scored?
Cijena ponude 72%, Expertise of specialists 14%, Croatian language 14%.
Which procedure is used?
Open procedure.
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Track this tenderSource: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 5 Nov 2026, 06:28 CET.