Outsourcing service for a call center and telephone assistance for users and on-site IT support for the CCIR Paris Ile-de-France group
At a glance
GIE Groupe CCIR Paris Ile-de-France (PARIS, France) is tendering: Outsourcing service for a call center and telephone assistance for users and on-site IT support for the CCIR Paris Ile-de-France group. Offers are due 28 Oct 2026, 11:00 CET. Estimated value €2.3m, 48-month contract.
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Translated from the official notice. The original text is the legally binding one.
Key facts
- Deadline
- €2.3m
- Estimated value
- 48 months
- Duration
- Open procedure
- Procedure
- 29 Sept 2026
- Published
- 668973-2026
- Notice number
- 2025-GIE-081
- Reference number
- Computer support services (72610000)
- Main CPV
- FR101
- Place of performance (NUTS)
- not allowed
- Variant offers
- French
- Language of offers
Dates
Every date of the notice and its changes, in order. Times: Brussels / Warsaw.
Notice published
Deadline for offers
Planned start of the contract
Offers binding until (computed)computed
150 days from the deadline for offers, per the notice
Planned end of the contract
What the buyer wants
Outsourcing service for a call center and telephone assistance for users and on-site IT support for the CCIR Paris Ile-de-France group
CPV codes
- 72610000Computer support servicesmain
Conditions for participation & required documents
What the notice asks bidders to prove, and the documents it requires. Full text below.
This notice does not spell out the conditions to take part; they are in the tender documents. SalesDots fetches the documents where the platform allows it (or takes your upload), reads them for you and turns them into this checklist.
Options, renewals, framework
- Framework agreement without reopening of competition
- Up to 1 contractors in the framework
This is the SalesDots check: every condition in the notice, the company registers and your whole company profile — certificates with expiry dates, team, references and financials — in one place. The results below are an example; you see the real one after signing in.
8 met · 1 expiring · 2 missing · 2 to check
Registers — checked automatically
- National company registercompany active, representation matchesVerified
- EU VAT (VIES)number active in VIESVerified
- LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
- Sanctions screeningcompany and owners not listedVerified
Company profile — matched to the requirements
- ISO/IEC 27001company certificate, validIn your profile
- ISO 9001company certificate — renew before you bidExpires before the deadline
- ISO 22301add it or bring in a consortium partnerNot in your profile yet
- Project manager — PMP / PRINCE22 people, 5+ years of experienceIn your profile
- Solution architect — TOGAFno certified personNot in your profile yet
- IT references, last 3 years3 public-sector implementationsIn your profile
- Turnover, last 3 yearsfrom financial statementsIn your profile
- Partner status (Microsoft, SAP, Oracle)to confirm with the vendorNeeds a look
- Security clearance (Poufne, NATO)to check in the teamNeeds a look
Buyer
GIE Groupe CCIR Paris Ile-de-France
- Address
- 11 rue Léon Jouhaux, 75010 PARIS, France
- Region (NUTS)
- FR101
Register identifiers
- Registration no. in the notice
- 88929960800030
What this buyer bought before
5 IT contract award notices 2023–2025, €190,000 in total.
Renforts Mulesoft pour accompagnement projet service intégration
Winner: 2PACE
€190,000
30 Oct 2025
Mise à disposition d'un système d'archivage électronique (tranche ferme) et d'une GED (tranche optionnelle) en mode SaaS
Winner: AMEXIO
€12mFramework agreement — maximum value
23 Jul 2025
Mise à disposition d'un coffre-fort numérique pour les salariés et gestion des bulletins de paie
Winner: INTM
€670,000Framework agreement — maximum value
29 Oct 2024
La présente consultation a pour objet la réalisation de Prestations d?expertise et d'ingénierie Data pour le Data Office Groupe de la CCI Région Paris Île-de-F…
Winner: TRIMANE +4 more contractors
€3.1mFramework agreement — maximum value
3 May 2024
Prestation de management de transition « Responsable du service CSP exploitation »
Winner: INFORTIVE TRANSITION
€400,000Framework agreement — maximum value
22 Dec 2023
How to submit an offer
Offers are submitted only on the buyer's platform, before the deadline for offers.
- www.marches-publics.gouv.fr
- Platform
- yes
- Electronic submission
- no
- Electronic auction
Questions & answers
What is the deadline for offers in "Outsourcing service for a call center and telephone assistance for users and on-site IT support for the CCIR Paris Ile-de-France group"?
Offers are due by 28 Oct 2026, 11:00 CET.
What is the estimated value?
The estimated value published in the notice is €2.3m.
Who is the buyer?
GIE Groupe CCIR Paris Ile-de-France (PARIS, France).
Where and how do I submit an offer?
Offers are submitted electronically on www.marches-publics.gouv.fr.
Which procedure is used?
Open procedure.
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Track this tenderSource: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 24 Oct 2026, 03:22 CEST.