Support services for the use of digital tools
At a glance
CENTRE NATIONAL D'ETUDES SPATIALES (PARIS, France) is tendering: Support services for the use of digital tools. Offers are due 10 Dec 2026, 12:00 CET. 48-month contract.
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Translated from the official notice. The original text is the legally binding one.
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Key facts
- Deadline
- not published
- Estimated value
- 48 months
- Duration
- Open procedure
- Procedure
- 10 Nov 2026
- Published
- 780639-2026
- Notice number
- ORATSR202602999
- Reference number
- Helpdesk and support services (72253000)
- Main CPV
- FRA
- Place of performance (NUTS)
The buyer did not publish an estimated value in the notice.
Dates
Every date of the notice and its changes, in order. Times: Brussels / Warsaw.
Notice published
Deadline for offers
What the buyer wants
The purpose of this consultation is to provide support for the use of digital tools.
The sub-directorate "Innovation and Connect" is responsible for the Connect by CNES programme and therefore, among other things, the management of the Sherkan platform, the management of requests for accompaniment, the organisation of Spacely events, the organization of the "CNES Innovation Day" every year, the involvement and participation in the technical and digital meetings of the CNES, and finally the participation in the organization of the NewSpace Assemblies.
The multiplicity of these activities requires the establishment and use of tools such as Hubspot (Spacely) and Confluence (RTNC and JI). The management of the Sherkan platform (internal collective intelligence platform, deployed within the framework of the Connect by CNES programme...) requires growing support (addition of the "Intellectual Property, Patents & Software" component, addition of fields dedicated to the DTN or the DEI, "References" operation, etc...).
CPV codes
- 72253000Helpdesk and support servicesmain
Conditions for participation & required documents
What the notice asks bidders to prove, and the documents it requires. Full text below.
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4 met · 0 expiring · 1 missing · 1 to check
This tender's facts
- Who wins at this buyerrecently: SCALIAN OP, INSIDE — 6 different winners in the last 6 awardsNeeds a look
Typical for: Managed services
- Service levels (SLA)availability, response and penalty terms you can meetIn your profile
- Information securityISO/IEC 27001 or equivalent controlsIn your profile
- Service and data locationwhere the service runs and where data is keptIn your profile
- Business continuitybackups, disaster recovery and an exit planIn your profile
- Operations teamqualified staff for the required service hoursNot in your profile yet
Registers — checked automatically
- SIRENE / RCS (Kbis)company active, extract under 3 monthsVerified
- Beneficial owners (RBE)filing matches the shareholdersVerified
- EU VAT (VIES)number active in VIESVerified
- LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
- Sanctions screeningcompany and owners not listedVerified
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Buyer
CENTRE NATIONAL D'ETUDES SPATIALES
- Address
- 2 PLACE MAURICE QUENTIN, 75039 PARIS, France
- Website
- marches.cnes.fr
Register identifiers
- EU VAT
- FR77566591200033
- Registration no. in the notice
- 77566591200082
What this buyer bought before
10 IT contract award notices 2020–2024, €110.2m in total.
France-Toulouse: Document management services
Winner: SCALIAN OP +1 more contractors · 2 bids
€3.8m
1 Aug 2023
France-Toulouse: IT services: consulting, software development, Internet and support
Winner: INSIDE · 2 bids
€2.2m
30 Jun 2022
France-Toulouse: IT services: consulting, software development, Internet and support
Winner: BULL SAS · 3 bids
€10.7m
29 Jun 2022
France-Toulouse: Computer support and consultancy services
Winner: BIGSO · 1 bid
€1.2m
15 Nov 2021
France-Toulouse: Data storage services
Winner: Orange Business Services SA · 4 bids
€16.7m
9 Jul 2021
France-Toulouse: Computer support services
Winner: Inside Toulouse · 1 bid
€601,965
23 Jun 2021
How to submit an offer
Offers are submitted only on the buyer's platform, before the deadline for offers.
Questions & answers
What is the deadline for offers in "Support services for the use of digital tools"?
Offers are due by 10 Dec 2026, 12:00 CET.
What is the estimated value?
The buyer did not publish an estimated value in the notice.
Who is the buyer?
CENTRE NATIONAL D'ETUDES SPATIALES (PARIS, France).
Where and how do I submit an offer?
Offers are submitted electronically on https://marches.cnes.fr/entreprise/consultation/510214?orgAcronyme=t5y.
Which procedure is used?
Open procedure.
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Track this tenderSource: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 10 Nov 2026, 02:48 CET.