Technical support services, corrective and evolutionary maintenance of Salesforce CRM cloud

Request no. 1 - Registration in the trade register. Economic operators submitting tenders must prove a form of registration under the law of the resident country, showing that the economic operator is legally constituted, that it is not in any of the situations of cancellation of the constitution, and that it has the professional ability to carry out the activities covered by the sectoral purchasing contract.

The requirement shall also apply to subcontractors / third parties who complete the information related to their situation at the level of a distinct DUAE. To be completed directly in SEAP, the Single European Procurement Document (SIAE). The DUAE will be supplemented, mandatory, and by each related bidder / third supporter / subcontractor - if applicable.

The justifying document, namely the ONRC certificate / court decision / document attesting the form of formation or, in the case of foreign bidders, the equivalent document issued in the country of residence, shall be submitted, at the request of the contracting entity, only by the highest bidder in the ranking after the application of the award criterion.

The supporting document will be submitted in SEAP signed with extended electronic signature, based on a qualified certificate, issued by a certification service provider accredited under the law and will contain real and valid information at the time of its presentation, resulting at least information related to the structure of the shareholders, legal representatives, main / secondary field of activity, the CAEN codes related to them.

The subject matter of the contract must have a corresponding in the CAEN code in the certificate. - if there is no obligation in the country of origin or in the country in which the sole tenderer / associate tenderer / subcontractor / supporter is established, there is no obligation to provide information on beneficial ownership to the competent authorities, the sole tenderer / associate tenderer / subcontractor / supporter third party, either to provide a declaration on its own responsibility in accordance with Article 326 of the Criminal Code on falsehood in declarations containing the data of those natural persons (at least the name, surname and date of birth), or, if there are no legal provisions in that country relating to the declaration on its own responsibility, a genuine statement given before a notary, an administrative or a judicial authority or a professional association having jurisdiction to that effect. Special warnings: UNCOMPLETING DUAE (including for the partner / third supporter / subcontractor) causes the offer to be rejected.

Request no. 1 - Average global turnover: The tenderer (Individual Economic Operator or Association of Economic Operators) must prove an average of the global turnover in the last 3 (three) financial years (2023, 2024, 2025) of at least EUR 900,000.

Note 1: For monetary equivalence, the average exchange rate valid for each year published by the European Central Bank shall be used: https://www.ecb.europa.eu / states / policy _ and _ exchange _ rates / euro _ reference _ exchange _ rates / html / index.en.html As preliminary proof for the verification of the economic and financial situation, Economic operators (individual bidder, member of an Association, Supporter third party) must present a statement on their own responsibility.

The self-declaration is represented by the DUAE Form. NOTA1: If the tenderer, is an Association of Economic Operators, or proposes third-party supporters, one DUAE will be completed separately for each participant, under the conditions described above.

Support documents: Following an express request from the Contracting Entity and prior to the award of the Sector Purchase Contract, the tenderer (each member of an association, the supporting third party) ranked first after applying the award criterion shall submit appropriate supporting (support) documents (within the period of validity at the date of presentation) reflecting a true picture of its economic and financial situation, through which to demonstrate the fulfilment of the minimum requirements, in accordance with the information contained in the DUAE Form completed in SEAP, with the offer.

The supporting documents (support) shall include, without limitation. Accounting balance sheets for at most the last 3 financial years available (2023, 2024, 2025) or financial statements / financial audit reports (statements of balance sheets - profit / loss account) resulting from business figures; ii.

Any other supporting document relevant for demonstrating the qualification requirement, if, for objective and justified reasons, the tenderer (individual bidder, each member of an Association or Third Supporter) is not in a position to provide the documents described in letters i.; iii.

In the case of Benders (individual bidder, member of an association, third supporter), legal / foreign individuals the documents will be transmitted in the language in which they were issued, accompanied by a translation of them in Romanian;

Application no. 1 - Similar experience of the Provider (Individual Economic Operator or Association of Economic Operators) will present the list of the main services provided during a period covering at most the last 3 years, services carried out, with the indication of services provided, public or private beneficiaries, resulting in the tenderer's provision of services similar to those of this procedure, in a cumulative amount of at least 900,000 euros without VAT, demonstrated by a minimum of 1 contract and a maximum of 5 contracts.

For ongoing contracts, only the value of the services provided and received shall be taken into account with the received minutes / other equivalent document. The list will be accompanied by certificates / documents issued or countersigned by a contracting entity or by the beneficiary customer, confirming the provision of services in accordance with contractual obligations.

For the purposes of this procedure, similar experience means contracts that have as their object the provision of support, maintenance and development services for CRM Enterprise platforms and integration with ERP / billing systems, including Salesporce / SAP or comparable technologies. Method of delivery: To be completed directly in SEAP, the Single European Procurement Document (SIAE).

The supporting documents proving the fulfilment of those assumed by the completion of the DUAE are to be submitted at the request of the contracting entity (EC) only by the highest bidder, after applying the award criterion. The supporting documents will be loaded into SEAP in electronic format (scanned), mandatory signed with extended electronic signature.

The supporting documents are: recommendations / certification of good execution / documents on how to fulfil the contractual obligations issued by the beneficiary or any other edifying documents, from which data are required to result: Beneficiary of the contract; Object of the contract; Period of the contract; The quality in which the tenderer was involved in the respective contract; Clear indication of the services performed by the tenderer and the fact that the services were "carried out." For monetary equivalence, the average exchange rate valid for each year shall be used in part published by the NRB.

Requesting no. 2 - Project manager For carrying out the activities of the Contract, the Contractentity requires that the project manager meet the following conditions:

• Higher studies completed with the diploma. The diploma issued in another state is accepted without prior equivalent CNRED on the date of submission of the offer.
• General experience of at least 5 years in IT field / specialization;
• Specific experience demonstrated by participation in at least 1 similar project in terms of services implemented, i.e. development / implementation / support CRM Salesporce or equivalent, as contract manager / coordinator; Method of delivery: To be completed directly in SEAP, the Single European Procurement Document (SIAE).The supporting documents proving the fulfilment of those assumed by the completion of the DUAE are to be submitted at the request of the contracting entity (EC) only by the highest bidder, after applying the award criterion. The supporting documents will be loaded into SEAP in electronic format (scanned), mandatory signed with extended electronic signature.Documents demonstrating the fulfilment of the requirements for the project manager: diplomas, CV in Europass format, contracts for work / collaboration / provision of services and recommendations from the final beneficiaries, from which to reiterate the involvement of the nominated manager in the respective contract, as well as other similar, edifying documents, from which data are mandatory regarding: Project beneficiary; The object of the project; The quality in which the tenderer was involved in the respective contract.In applying the principle of mutual recognition provided for in Article 2 paragraph (2) letter c) of Law no. 99 / 2016, for non-resident staff the contracting entity accepts, in proving the requirements regarding studies, professional experience and required certifications, diplomas, certificates, certificates, authorizations or any other equivalent documents issued by the competent authorities or bodies of the State of origin or residency of the project manager.The documents are presented in the language in which they were issued, accompanied by the certified translation in lb.romana. No prior recognition or equivalence of these documents is required in Romania at the date of submission of the offer; any recognition formalities, if required by Romanian law, may be completed later, prior to the start of the service provision.

Request no. 3 - Information on subcontracting - if applicable. (DUAE - Part IV, Section C) In order to verify technical and / or professional capacity, if applicable, the tenderer shall submit information on the part / parts of the contract that the tenderer may intend to subcontract. Method of delivery: To be completed directly in SEAP, the Single European Procurement Document (SIAE).

DUAE will be completed by each proposed subcontractor, according to Article 202, paragraph 3 of Law no. 99 / 2016 with subsequent amendments and additions. With DUAE, the Subcontracting Agreement will also be submitted according to the Form Form form. Subcontractors whose capacity the tenderer relies on to demonstrate the fulfilment of certain qualification criteria shall also be considered to be supporting third parties, in which case the subcontracting agreement is also a firm commitment.

The supporting documents proving the commitments / agreements will be presented by the highest bidder in the ranking after applying the award criterion at the request of the contracting entity. At the conclusion of the sectoral contract, the tenderer will present the contracts concluded between him and the subcontractors nominated in the tender. The contracts submitted must be consistent with the offer and will be set out in annexes to the sectoral contract.

The bidders will consider that any entity (other than the declared supporting third party, if applicable, for which there are specific regulations in this instruction) that they intend to use in the execution of a party (s) of the contract must be subcontractor.

Subcontractors whose capacity the tenderer is based on to demonstrate the fulfilment of certain qualification and selection criteria are also considered to be supporting third parties, in which case the subcontracting agreement also represents the firm commitment. Thus, the information presented in this respect in the Technical proposal and the information presented in the subcontracting agreement must be identical in terms of the nomination of subcontractors and activities to be subcontracted.

The subcontracting agreement will be concluded between the tenderer (in case of an association, the Agreement will be concluded between all members of the Association and the subcontractor) and the subcontractor and will contain at least the activity that the tenderer intends to subcontract, part of the contract, and the percentage thereof.

If the tenderer presents documents of subcontractors, signed with the electronic signature of the legal representative of the tenderer or of another person empowered to do so, a power will also be submitted from the subcontractor.

Application No 1 - Quality assurance standards The tenderer will demonstrate the implementation of a quality management system in accordance with standard SR EN ISO 9001 or equivalent, applicable to the scope of the contract, by submitting a valid certificate issued by an accredited certification body or, where the economic operator does not have such a certificate for reasons not attributable to it, by presenting equivalent evidence / means of proof concerning the implementation of quality management measures under Article 195 of Law No 99 / 2016.

The certification or equivalent measures submitted shall be relevant for activities related to the provision, provision and / or administration of cloud / SaaS software services. Where the ISO 9001 certificate submitted does not expressly cover the activities related to the subject-matter of the contract, the tenderer shall provide additional information / documents resulting from the applicability of the quality management system to the activities relevant to this contract.

Where the tender is submitted in association, each associate shall submit that document for the part of the contract it makes. Method of delivery: To be completed directly in SEAP, the Single European Procurement Document (SIAE). DUAE will be completed, according to Article 202, paragraph 3 of Law no. 99 / 2016 with subsequent amendments and completions.

The supporting documents proving the commitments / agreements will be presented by the highest bidder in the ranking after applying the award criterion at the request of the contracting entity.