Acquisition of services for service management platform (ITSM), asset management (ITAM) and operations (ITOM) of information technology in SaaS, for the Municipality of Lisbon
At a glance
Município de Lisboa (Lisboa, Portugal) is tendering: Acquisition of services for service management platform (ITSM), asset management (ITAM) and operations (ITOM) of information technology in SaaS, for the Municipality of Lisbon. Offers are due 16 Nov 2026, 18:00 CET. Estimated value €1m, 36-month contract, 2 lots. Bidders must show, among other things: bid deposit.
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Translated from the official notice. The original text is the legally binding one.
Key facts
- Original deadline:
26 Oct 2026, 18:00 CET - Deadline
- €1m
- Estimated value
- 36 months
- Duration
- Open procedure
- Procedure
- 26 Oct 2026
- Published
- 740976-2026
- Notice number
- 59/CPI/DA/DCP/2026
- Reference number
- Software supply services (72268000)
- Main CPV
- PT1A0
- Place of performance (NUTS)
- 2
- Lots
- not allowed
- Variant offers
- Portuguese
- Language of offers
Dates
Every date of the notice and its changes, in order. Times: Brussels / Warsaw.
The deadline for offers was changed once: from 26 Oct 2026, 18:00 CET to 16 Nov 2026, 18:00 CET. The newest notice applies.
Notice published
Original deadline
Deadline for offers
Offers binding until (computed)computed
90 days from the deadline for offers, per the notice
What the buyer wants
Acquisition of services for service management platform (ITSM), asset management (ITAM) and operations (ITOM) of information technology in SaaS, for the Municipality of Lisbon
CPV codes
- 72268000Software supply servicesmain
Lots (2)
The contract is divided into 2 lots. Offers may be submitted for selected lots where the documents allow it.
Lot 1Acquisition of services for service management platform (ITSM), asset management (ITAM) and operations (ITOM) of information technology in SaaS, for the Municipality of Lisbon
- Estimated value:
- €1m
- Duration:
- 36 months
- Place (NUTS):
- PT1A0
- CPV:
- 72268000 · Software supply services
Lot 2
- Estimated value:
- €1m
- Duration:
- 36 months
Conditions for participation & required documents
What the notice asks bidders to prove, and the documents it requires. Full text below.
Conditions in the notice
- Bid depositA deposit or guarantee with the offer
Detected automatically in the published notice. Always confirm against the tender documents.
Bid bond & performance security
What the notice says about securities
The value of the security is 5.00% of the contractual price.
This is how SalesDots checks this tender: the notice's conditions, this contract's own facts, the requirements typical for its category and your company's registers. The statuses below are an example; you see the real result after signing in.
3 met · 0 expiring · 0 missing · 5 to check
This tender's facts
- Bid depositamount in the tender documents — arrange it before the deadlineNeeds a look
- 2 lotschoose the lots you can deliver and price each oneNeeds a look
- Price is the only criterionthe lowest valid bid wins — check your marginNeeds a look
- Who wins at this buyerrecently: TIMESTAMP - Sistemas de Informação, S.A., SIGMADETALHE, LDA — 5 different winners in the last 5 awardsNeeds a look
Typical for: Software licences & SaaS
- Licence reseller authorisationpartner status with the software vendorIn your profile
- Licence model and quantitiesnamed-user, device or subscription terms as in the noticeNeeds a look
- Data location and GDPREU hosting and a data processing agreement for cloud servicesIn your profile
- Vendor support and updatessupport level and update rights for the contract periodIn your profile
Registers — checked automatically
- National company registercompany active, representation matchesVerified
- EU VAT (VIES)number active in VIESVerified
- LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
- Sanctions screeningcompany and owners not listedVerified
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Award criteria
The full criteria and their weights, as published in the notice.
For all lots
- Price
The notice does not publish weights — see the tender documents.
Buyer
Município de Lisboa
- Address
- Campo Grande, nº 25 - 1ºB, 1749-099 Lisboa, Portugal
- Region (NUTS)
- PT1A0
- Website
- www.lisboa.pt
Register identifiers
- Registration no. in the notice
- 500051070
What this buyer bought before
10 IT contract award notices 2020–2025, €24.6m in total.
Aquisição, em regime de subscrição, de licenciamento de software de bases de dados
Winner: TIMESTAMP - Sistemas de Informação, S.A.
€3.9m
10 Dec 2025
Aquisição em Modelo de Subscrição de uma Plataforma de Directory Services Protector (DSP)
Winner: SIGMADETALHE, LDA
€221,900
22 Sept 2025
Aquisição de Serviços de Subscrição de Licenciamento de Software e Serviços Conexos ao abrigo do Enterprise Agreement
Winner: CLARANET II SOLUTIONS, S.A.
€10.8m
14 Apr 2025
Portugal-Lisbon: Software supply services
Winner: TIMESTAMP- Sistemas de Informação, S.A. · 1 bid
€1.4m
12 Jul 2023
Portugal-Lisbon: System management software package
Winner: Compta — Business Solutions, S. A. · 6 bids
€410,000
5 Nov 2020
How to submit an offer
Offers are submitted only on the buyer's platform, before the deadline for offers.
- www.acingov.pt
- Platform
- yes
- Electronic submission
- no
- Electronic auction
Questions & answers
What is the deadline for offers in "Acquisition of services for service management platform (ITSM), asset management (ITAM) and operations (ITOM) of information technology in SaaS, for the Municipality of Lisbon"?
Offers are due by 16 Nov 2026, 18:00 CET. The deadline for offers was changed once: from 26 Oct 2026, 18:00 CET to 16 Nov 2026, 18:00 CET. The newest notice applies.
What is the estimated value?
The estimated value published in the notice is €1m.
Who is the buyer?
Município de Lisboa (Lisboa, Portugal).
Where and how do I submit an offer?
Offers are submitted electronically on www.acingov.pt.
Is the contract divided into lots?
Yes, into 2 lots.
How are offers scored?
Price.
Which procedure is used?
Open procedure.
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Track this tenderSource: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 4 Nov 2026, 06:18 CET.