Customer Information System as a SaaS service
At a glance
Rovaniemen kaupunki (Rovaniemi, Finland) is tendering: Customer Information System as a SaaS service. Offers are due 15 Oct 2026, 22:59 CEST. Estimated value €250,000, 36-month contract, 2 lots. Bidders must show, among other things: security clearance.
- 15 Oct 2026, 22:59 CEST
- Deadline
- €250,000
- Estimated value
- 36 months
- Duration
- Open procedure
- Procedure
- 10 Sept 2026
- Published
Translated from the official notice. The original text is the legally binding one.
What the buyer wants
The invitation to tender concerns the acquisition of the customer information system and its continuous services for the City of Rovaniemi. The system and the related services are, in principle, provided for employment services and Business Rovaniemi. The Agreement is valid for three (3) years from its signature. The acquisition includes an option to extend the contract for an indefinite period. Use of the option is a subscriber's right, not an obligation. This invitation shall consist of this tender document and the following annexes: The contract is the main contract document 1. Security Agreement 2. Conditions for processing personal data 3. Description of personal data processing 4. Confidentiality Agreement 5. Definition of Requirements 6. Service description 7. Usage Description Employment services 8. Use case descriptions Establishment services - Business Rovaniemi 9. Usage descriptions Business advice services - Business Rovaniemi 10. Service levels 11. Description of the usability assessment 12. usability assessment 13. JIT 2025 Special conditions for information network services 14. JIT 2025 Special terms and conditions for services 15. JIT 2025 Special conditions for obtaining expert work 16. JIT 2025 Special terms and conditions for consulting services 17. JIT 2025 General terms and conditions 18. Price list [to be established in accordance with the supplier's offer] 19. Contractual annexes [to be completed as specified in the tender e.g. project plan]
Lots (2)
Lot 1Customer Information System as a SaaS service
€250,000 · 36 monthsThe invitation to tender concerns the acquisition of the customer information system and its continuous services for the City of Rovaniemi. The system and the related services are, in principle, provided for employment services and Business Rovaniemi. The Agreement is valid for three (3) years from its signature. The acquisition includes an option to extend the contract for an indefinite period. Use of the option is a subscriber's right, not an obligation. This invitation shall consist of this tender document and the following annexes: The contract is the main contract document 1. Security Agreement 2. Conditions for processing personal data 3. Description of personal data processing 4. Confidentiality Agreement 5. Definition of Requirements 6. Service description 7. Usage Description Employment services 8. Use case descriptions Establishment services - Business Rovaniemi 9. Usage descriptions Business advice services - Business Rovaniemi 10. Service levels 11. Description of the usability assessment 12. usability assessment 13. JIT 2025 Special conditions for information network services 14. JIT 2025 Special terms and conditions for services 15. JIT 2025 Special conditions for obtaining expert work 16. JIT 2025 Special terms and conditions for consulting services 17. JIT 2025 General terms and conditions 18. Price list [to be established in accordance with the supplier's offer] 19. Contractual annexes [to be completed as specified in the tender e.g. project plan]
Lot 2
€250,000 · 36 months
Can you bid? Your readiness check
These are the conditions this notice asks bidders to prove. In SalesDots each one is checked against your company profile: certificates with their validity dates, delivered references and your people.
- Needs a look
Security clearance
Security clearance or background checks
Detected automatically in the published notice. Always confirm against the tender documents.
Check it against my companyShow the notice text (1)
Declared in the ESPD form.
How offers are scored
- Hinnan painoarvo on 70 %. Tarkemmat ja yksityiskohtaiset perusteet …70%
- Laadun painoarvo on 30 %. Tarkemmat ja yksityiskohtaiset perusteet …30%
What this buyer bought before
Recent IT contracts awarded by the same buyer, from published award notices.
Kuntatietojärjestelmä SaaS-palveluna
Winner: Trimble Finland Oy
€1.7m
Finland-Rovaniemi: Information systems
Winner: Visma Public Oy
€568,769
Finland-Rovaniemi: IT services: consulting, software development, Internet and support
Winner: X-akseli Oy
€140,000
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Track this tenderSource: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform.