Efficient, experience-driven, proactive and resilient solutions and support services
At a glance
European Commission, DG DIGIT - Digital Services (Brussels, Belgium) is tendering: Efficient, experience-driven, proactive and resilient solutions and support services. Offers are due 12 Nov 2026, 17:00 CET. 84-month contract.
Key facts
- Original deadline:
30 Oct 2026, 17:00 CET - Deadline
- not published
- Estimated value
- 84 months
- Duration
- Open procedure
- Procedure
- 15 Oct 2026
- Published
- 712183-2026
- Notice number
- EC-DIGIT/2025/OP/0071
- Reference number
- IT services: consulting, software development, Internet and support (72000000)
- Main CPV
- English
- Language of offers
The buyer did not publish an estimated value in the notice.
Dates
Every date of the notice and its changes, in order. Times: Brussels / Warsaw.
The deadline for offers was changed once: from 30 Oct 2026, 17:00 CET to 12 Nov 2026, 17:00 CET. The newest notice applies.
Notice published
Original deadline
Deadline for questions
Deadline for offers
Opening of offers
What the buyer wants
The subject of this call for tenders is the service portfolio related to the European Commission’s Digital Workplace (DWP) and its customers and users, ensuring the provision of efficient, end-user experience driven, proactive and resilient solutions and support services.
The procedure aims to ensure the operational continuity while driving progress through the adoption of latest technologies aligning to the evolving business objectives of the European Commission, targeting the services falling within the scope of the current framework contract DI-07810, awarded under Lot 1 of the open call for tenders DIGIT/A3/PO/2018/015 EUSS-SM and expiring in June 2027.
The service portfolio covers Digital Workplace support services, device lifecycle management, endpoint management and technical (backend) services ranging from support activities and operations to related engineering activities. The procedure will contain one lot to ensure full end-to-end delivery and maximized quality of service in a modern managed services approach.
CPV codes
- 72000000IT services: consulting, software development, Internet and supportmain
Conditions for participation & required documents
What the notice asks bidders to prove, and the documents it requires. Full text below.
This notice does not spell out the conditions to take part; they are in the tender documents. SalesDots fetches the documents where the platform allows it (or takes your upload), reads them for you and turns them into this checklist.
Options, renewals, framework
- Framework agreement without reopening of competition
- Up to 1 contractors in the framework
- Options: foreseen
- Renewals: up to 3 times
provided they are in conformity with the basic project, new services or works consisting in the repetition of similar services or works, may be entrusted up to 50 % of the initial contract to the initial contractor by negotiated procedure without prior publication of a contract notice.
This is the SalesDots check: every condition in the notice, the company registers and your whole company profile — certificates with expiry dates, team, references and financials — in one place. The results below are an example; you see the real one after signing in.
8 met · 1 expiring · 2 missing · 2 to check
Registers — checked automatically
- National company registercompany active, representation matchesVerified
- EU VAT (VIES)number active in VIESVerified
- LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
- Sanctions screeningcompany and owners not listedVerified
Company profile — matched to the requirements
- ISO/IEC 27001company certificate, validIn your profile
- ISO 9001company certificate — renew before you bidExpires before the deadline
- ISO 22301add it or bring in a consortium partnerNot in your profile yet
- Project manager — PMP / PRINCE22 people, 5+ years of experienceIn your profile
- Solution architect — TOGAFno certified personNot in your profile yet
- IT references, last 3 years3 public-sector implementationsIn your profile
- Turnover, last 3 yearsfrom financial statementsIn your profile
- Partner status (Microsoft, SAP, Oracle)to confirm with the vendorNeeds a look
- Security clearance (Poufne, NATO)to check in the teamNeeds a look
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Award criteria
The full criteria and their weights, as published in the notice.
- Quality70%
Please consult the procurement documents.
- Price30%
Please consult the procurement documents.
Buyer
European Commission, DG DIGIT - Digital Services
- Address
- Rue de la Loi 107, B-1000 Brussels, Belgium
- Official contact address
- [email protected]
- The functional mailbox published in the notice. We never publish personal data.
Register identifiers
- Registration no. in the notice
- COM
What this buyer bought before
55 IT contract award notices 2021–2026, €1.3bn in total.
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Winner: PROXIMUS LUXEMBOURG SA · 2 bids
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17 Sept 2026
Competition PROSERV-0070 DIGIT B.3 - Specialised IT and Advisory Services
Winner: NTT DATA BELGIQUE · 2 bids
€31.7m
9 Sept 2026
PROSERV-0040 - DG MOVE EMDS IL
Winner: CEFRIEL SOCIETA CONSORTILE A RESPONSABILITA LIMITATA SOCIETA BENEFIT · 7 bids
€972,492
29 Jun 2026
COMPETITION PROSERV-0044 CJUE PMO
Winner: Expert Allies Services · 4 bids
€350,299
17 Jun 2026
PROSERV-0039 - EAC R.4 IT Landscape (AF, AM and BM) outsourcing needs
Winner: ACCENTURE SA · 10 bids
€8.2m
22 May 2026
PROSERV DPS Competition 0050 DIGIT C.3 CRS SVM
Winner: BECHTLE · 1 bid
€1m
22 May 2026
How to submit an offer
Offers are submitted only on the buyer's platform, before the deadline for offers.
- webgate.ec.europa.eu
- Platform
- yes
- Electronic submission
- no
- Electronic auction
Questions & answers
What is the deadline for offers in "Efficient, experience-driven, proactive and resilient solutions and support services"?
Offers are due by 12 Nov 2026, 17:00 CET. The deadline for offers was changed once: from 30 Oct 2026, 17:00 CET to 12 Nov 2026, 17:00 CET. The newest notice applies.
What is the estimated value?
The buyer did not publish an estimated value in the notice.
Who is the buyer?
European Commission, DG DIGIT - Digital Services (Brussels, Belgium).
Where and how do I submit an offer?
Offers are submitted electronically on webgate.ec.europa.eu.
How are offers scored?
quality 70%, price 30%.
Which procedure is used?
Open procedure.
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Track this tenderSource: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 4 Nov 2026, 02:37 CET.