Open call for tenders for the provision of Service Desk, Digital Workplace, other IT support services, and Stock Management for the Council of the European Union (SMARTSUP-II)
At a glance
The General Secretariat of the Council of the European Union (Brussels, Belgium) is tendering: Open call for tenders for the provision of Service Desk, Digital Workplace, other IT support services, and Stock Management for the Council of the European Union (SMARTSUP-II). Offers are due 10 Dec 2026, 16:00 CET. 72-month contract.
Key facts
- Deadline
- not published
- Estimated value
- 72 months
- Duration
- Open procedure
- Procedure
- 27 Oct 2026
- Published
- 741791-2026
- Notice number
- CONSILIUM/2026/OP/0018
- Reference number
- Helpdesk and support services (72253000)
- Main CPV
- BEL
- Place of performance (NUTS)
- English
- Language of offers
The buyer did not publish an estimated value in the notice.
Dates
Every date of the notice and its changes, in order. Times: Brussels / Warsaw.
Notice published
Deadline for questions
Deadline for offers
Opening of offers
What the buyer wants
The purpose of this call for tenders is to conclude a framework contract for the provision of Service Desk, Digital Workplace, other IT support services, and Stock Management for the Council of the European Union (SMARTSUP-II)
CPV codes
- 72253000Helpdesk and support servicesmain
- 72000000IT services: consulting, software development, Internet and support
- 72212422Software development services suites
- 72223000Information technology requirements review services
- 72250000System and support services
- 72253100Helpdesk services
- 72253200Systems support services
- 72261000Software support services
- 72251000Disaster recovery services
Conditions for participation & required documents
What the notice asks bidders to prove, and the documents it requires. Full text below.
This notice does not spell out the conditions to take part; they are in the tender documents. SalesDots fetches the documents where the platform allows it (or takes your upload), reads them for you and turns them into this checklist.
Options, renewals, framework
- Framework agreement without reopening of competition
- Up to 1 contractors in the framework
This is how SalesDots checks this tender: the notice's conditions, this contract's own facts, the requirements typical for its category and your company's registers. The statuses below are an example; you see the real result after signing in.
2 met · 1 expiring · 0 missing · 5 to check
This tender's facts
- Framework agreementone supplier — every order during the agreement goes to the winnerNeeds a look
- Price — 50% of the scoreyour price against past winning bidsNeeds a look
- Who wins at this buyerrecently: PHONE COMMUNICATIONS BELGIUM s.a., CENTRO REGIONAL DE SERVICIOS AVANZADOS SA — 3 different winners in the last 3 awardsNeeds a look
Typical for: Managed services
- Service levels (SLA)availability, response and penalty terms you can meetNeeds a look
- Information securityISO/IEC 27001 or equivalent controlsExpires before the deadline
- Service and data locationwhere the service runs and where data is keptNeeds a look
- Business continuitybackups, disaster recovery and an exit planIn your profile
- Operations teamqualified staff for the required service hoursIn your profile
Registers — checked automatically
- KBO / BCEcompany active, representation matchesVerified
- UBO registerfiling matches the shareholdersVerified
- EU VAT (VIES)number active in VIESVerified
- LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
- Sanctions screeningcompany and owners not listedVerified
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Award criteria
The full criteria and their weights, as published in the notice.
- Quality50%
Please consult the procurement documents.
- Price50%
Please consult the procurement documents.
Buyer
The General Secretariat of the Council of the European Union
- Address
- Rue de la Loi / Wetstraat, 175, B-1048 Brussels, Belgium
- Official contact address
- [email protected]
- The functional mailbox published in the notice. We never publish personal data.
Register identifiers
- Registration no. in the notice
- CONSIL
What this buyer bought before
3 IT contract award notices 2024–2026, €1.1m in total.
Supply, installation and provision of services related to cabling material for the data communication networks
Winner: PHONE COMMUNICATIONS BELGIUM s.a. · 2 bids
€17.2mFramework agreement — maximum value
27 Jul 2026
IT TECHNICAL SUPPORT SERVICE CONTRACT- “IT Service – OHQ-25-003
Winner: CENTRO REGIONAL DE SERVICIOS AVANZADOS SA · 2 bids
€1.1m
26 Mar 2025
UCA 23/040 Multilingual live and on-demand video streaming services and associated services
Winner: PROXIMUS
€2.5mFramework agreement — maximum value
21 Aug 2024
How to submit an offer
Offers are submitted only on the buyer's platform, before the deadline for offers.
- webgate.ec.europa.eu
- Platform
- yes
- Electronic submission
- no
- Electronic auction
Questions & answers
What is the deadline for offers in "Open call for tenders for the provision of Service Desk, Digital Workplace, other IT support services, and Stock Management for the Council of the European Union (SMARTSUP-II)"?
Offers are due by 10 Dec 2026, 16:00 CET.
What is the estimated value?
The buyer did not publish an estimated value in the notice.
Who is the buyer?
The General Secretariat of the Council of the European Union (Brussels, Belgium).
Where and how do I submit an offer?
Offers are submitted electronically on webgate.ec.europa.eu.
How are offers scored?
quality 50%, price 50%.
Which procedure is used?
Open procedure.
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Track this tenderSource: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 4 Nov 2026, 03:22 CET.