Extension of the validity of Hansel Oy's "Teleoperator services 2022–2026" dynamic purchasing system until 30.09.2029

The tenderer is registered in the relevant business registers kept by the Member State of establishment: It is registered in a professional register kept by the Member State of establishment, as described in Annex XI to Directive 2014 / 24 / EU; tenderers from certain Member States may have to comply with other requirements laid down in the same Annex.

During the reference period, the bidder has performed the following main services: Contracting authorities may require up to three years of experience or accept experience acquired more than three years earlier. Requirement: The candidate must have previous experience in providing DPS-target services to customers with at least three (3) references to the provision of mobile phone network connections and at least three (3) references to switching or multi-channel customer service solutions as a service. REFERENCE GRADE 1: TOURISM NETWORKS The candidate must have at least three (3) a reference to the provision of mobile telephone access to different customers. The above referrals shall meet the following requirements:

• At least 1,000 mobile network subscriptions have been delivered to the reference customer in each reference.
• The above-mentioned mobile telephone connections (at least 1000 pcs) must have been available to a reference customer for at least 12 months during the last three (3) years, calculated from the time the application was submitted.
• The references must be executed to different reference customers (different Y codes or equivalent identifiers), i.e. a single customer organisation can only be a customer in one (1) reference for reference requirement
  1. No such combination references are allowed. REFERENCE 2: LIKELIHOOD OR MULTILATERAL ACCESSION SERVICES The candidate must have at least three (3) a reference to a customer switching service or multi-channel customer service solution as a service. The above-mentioned referrals shall meet the following requirements:
• Each reference in a reference client switching service or multi-channel customer service solution contains at least 20 user names available to customers (at least 20 user names have been created)."If the reference concerns a switching service, the reference client switching service must have been provided with at least one background system (e.g. AD- integration, calendar system, working time monitoring system)." If the reference concerns a multi-channel customer service solution as a service, it is necessary that the multi-channel customer service solution of a reference customer includes at least voice and chat channels."In each reference, services must have been available to a reference customer for at least 12 months during the last three (3) years, calculated on the basis of the time of submission of the application for participation.
• The references must be made to different reference customers (different Y codes or equivalent identifiers), i.e. a single customer organisation can only be a customer in one (1) reference for reference requirement
  2. No such combination references are allowed. The candidate shall also take into account, both for reference 1 and for reference 2, that the indicated reference does not accept in-house orders or orders where the reference client has been a candidate, a reserve unit or a member of a group. In addition, an assignment to a related party is not accepted as a reported reference.Organisations may be considered to belong to one another's immediate neighbourhood if one is able to exercise control over another or is able to exercise significant influence over its economic and business decision-making.In order to demonstrate compliance with the above requirements, the candidate shall complete the" References' form attached to the invitation to participate in accordance with the instructions and requirements set out therein. The "References' form shall be downloaded as an annex to the application for participation in the electronic tendering system tab" Other terms'. If the application is submitted as a group, the members of the group may meet the requirements jointly.

If the candidate relies on the resources of other entities (reserve units) to meet the requirements, the candidate, together with his or her reserve units, may meet the requirements. Resources related to the experience of other entities ma…

Financial year: latest financial year fixed The overall annual turnover of the candidate shall be at least EUR 30 million (EUR 30 000 000) for the latest approved financial year. On request, the candidate shall provide information on turnover for at least the last financial year if the candidate is entitled to provide it under the law of the country in which he is established.

If the candidate does not have a financial year, the candidate can demonstrate his financial and economic situation with another document approved by Hansel Oy. If the application is submitted as a group, the members of the group may fulfil the requirement jointly. If the candidate relies on the resources of other entities (reserve units) to meet the requirement, the candidate, together with his reserve units, may meet the requirement.

In such cases, the candidate may be requested to provide an explanation of the commitments and agreements concerning the existence of financial resources. If the candidate has used the resources of the reserve unit to meet the requirement of the candidate's turnover, the candidate and the reserve unit shall undertake that the client may require the reserve unit to be jointly and severally liable with the candidate for the obligations under this DPS contract.

At the time of the submission of the application for participation and throughout the contract period, the candidate must be covered by a liability insurance covering the subject-matter of the contract, the amount of which must be at least EUR 2 (2) million (2 000 000). If the application for participation is submitted as a group, all members of the group shall be covered by liability insurance in accordance with this requirement. The certificate of liability shall be downloaded as an annex to the application for participation in the electronic tendering system tab "Other terms'. If the application for participation is made as a group, the certificate of liability must be downloaded for all members of the group.

Economic or financial requirement and its description: The candidate must have the necessary solvency, financial capacity to carry and the ability to pay for the delivery and provision of services for the DPS. The financial situation of the candidate can be considered sufficient if its risk rating in the risk rating of Suomen Ktikatieto Oy is 1 -3.

The situation of the candidate may also be assessed on the basis of the financial statements and / or other reports to be submitted on request and on the basis of an own-initiative report obtained by the contracting entity. Candidates whose risk rating in the risk rating of Suomen Kokasatieto Oy is 5 or whose solvency, financial capacity and solvency are estimated to correspond to risk class 5 are excluded from the procurement procedure.

Candidates with a risk rating of 4 in the risk rating of Suomen Kokasatieto Oy or whose solvency, financial carrying capacity and ability to pay are estimated to correspond to risk category 4 may not be eligible for the dynamic purchasing system if the candidate is unable to provide a reliable explanation of the measures it takes or has taken to improve its solvency, financial capacity and solvency. If the application for participation is submitted as a group, the requirement shall apply to all members of the group. If the candidate uses the reserve units, the requirement must be met by all reserve units alongside the candidate.

Authorisation: The candidate carries out general telecommunications activities in Finland and has made a written notification to the Finnish Transport and Communications Agency (Traficom) and is a member of the register of telecommunications activities maintained by Traficom at the time of the application for participation and throughout the contract period. If the application for participation is submitted as a group, the requirement shall apply to all members of the group.

If the candidate uses the reserve units, the requirement applies not only to the candidate, but also to those reserve units whose service requires a written notification of the telecommunications activity and to be included in the register of telecommunications activities maintained by Traficom.