Speech solutions and customer service system Tervia Logistiikka Oy
At a glance
Tervia Logistiikka Oy (Oulu, Finland) is tendering: Speech solutions and customer service system Tervia Logistiikka Oy. Offers are due 26 Oct 2026, 11:00 CET. 47-month contract, 2 lots.
Translated from the official notice. The original text is the legally binding one.
Key facts
- Deadline
- not published
- Estimated value
- 47 months
- Duration
- Competitive dialogue
- Procedure
- 28 Sept 2026
- Published
- 667302-2026
- Notice number
- 587723
- Reference number
- Telephone switchboard services (64214200)
- Main CPV
- FIN
- Place of performance (NUTS)
- 2
- Lots
- Finnish
- Language of offers
The buyer did not publish an estimated value in the notice.
Dates
Every date of the notice and its changes, in order. Times: Brussels / Warsaw.
Notice published
Deadline for questions
Deadline for offers
Planned start of the contract
Planned end of the contract
What the buyer wants
Tervia Logistics Oy acquires a package of telephone and customer service systems consisting of the Group's telephone lines, the phone exchange system and the chat and telephone bot. Further information on the subject of the contract is given in the Annex to the invitation to tender "Description of the procurement '. The procurement procedure shall be the competitive dialogue procedure referred to in Article 36 of the Procurement Act (1397 / 2016).
The procurement documents also refer to the negotiated procedure, which means the same thing. With this invitation to participate, Tervia Logistics Oy invites candidates interested in the acquisition to submit an application for participation in the competitive dialogue procedure. The language used in the procurement process is Finnish.
CPV codes
- 64214200Telephone switchboard servicesmain
- 32551100Telephone connections
- 72000000IT services: consulting, software development, Internet and support
Lots (2)
The contract is divided into 2 lots. Offers may be submitted for selected lots where the documents allow it.
Lot 1Speech solutions and customer service system Tervia Logistiikka Oy
- Estimated value:
- not published
- CPV:
- 64214200 · Telephone switchboard services
Tervia Logistics Oy acquires a package of telephone and customer service systems consisting of the Group's telephone lines, the phone exchange system and the chat and telephone bot. Further information on the subject of the contract is given in the Annex to the invitation to tender "Description of the procurement '. The procurement procedure shall be the competitive dialogue procedure referred to in Article 36 of the Procurement Act (1397 / 2016). The procurement documents also refer to the negotiated procedure, which means the same thing. With this invitation to participate, Tervia Logistics Oy invites candidates interested in the acquisition to submit an application for participation in the competitive dialogue procedure. The language used in the procurement process is Finnish.
Lot 2
- Estimated value:
- not published
Conditions for participation & required documents
What the notice asks bidders to prove, and the documents it requires. Full text below.
This notice does not spell out the conditions to take part; they are in the tender documents. SalesDots fetches the documents where the platform allows it (or takes your upload), reads them for you and turns them into this checklist.
This is the SalesDots check: every condition in the notice, the company registers and your whole company profile — certificates with expiry dates, team, references and financials — in one place. The results below are an example; you see the real one after signing in.
8 met · 1 expiring · 2 missing · 2 to check
Registers — checked automatically
- National company registercompany active, representation matchesVerified
- EU VAT (VIES)number active in VIESVerified
- LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
- Sanctions screeningcompany and owners not listedVerified
Company profile — matched to the requirements
- ISO/IEC 27001company certificate, validIn your profile
- ISO 9001company certificate — renew before you bidExpires before the deadline
- ISO 22301add it or bring in a consortium partnerNot in your profile yet
- Project manager — PMP / PRINCE22 people, 5+ years of experienceIn your profile
- Solution architect — TOGAFno certified personNot in your profile yet
- IT references, last 3 years3 public-sector implementationsIn your profile
- Turnover, last 3 yearsfrom financial statementsIn your profile
- Partner status (Microsoft, SAP, Oracle)to confirm with the vendorNeeds a look
- Security clearance (Poufne, NATO)to check in the teamNeeds a look
Award criteria
The full criteria and their weights, as published in the notice.
For all lots
- Price85%
Hinnan painoarvon vaihteluväli 70-100%
- Quality15%
Laadun painoarvon vaihteluväli 0-30%
Buyer
Tervia Logistiikka Oy
- Address
- Elektroniikkatie 8, 90590 Oulu, Finland
- Website
- www.tervia.fi
Register identifiers
- Registration no. in the notice
- 3409128-9
What this buyer bought before
Recent IT contracts awarded by the same buyer, from published award notices.
No earlier IT award by this buyer is published yet.
How to submit an offer
Offers are submitted only on the buyer's platform, before the deadline for offers.
- tarjouspalvelu.fi
- Platform
- yes
- Electronic submission
- no
- Electronic auction
Questions & answers
What is the deadline for offers in "Speech solutions and customer service system Tervia Logistiikka Oy"?
Offers are due by 26 Oct 2026, 11:00 CET.
What is the estimated value?
The buyer did not publish an estimated value in the notice.
Who is the buyer?
Tervia Logistiikka Oy (Oulu, Finland).
Where and how do I submit an offer?
Offers are submitted electronically on tarjouspalvelu.fi.
Is the contract divided into lots?
Yes, into 2 lots.
How are offers scored?
price 85%, quality 15%.
Which procedure is used?
Competitive dialogue.
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Track this tenderSource: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 23 Oct 2026, 19:08 CEST.