Launch of a Unified Communications & Collaboration Platform based on Alcatel-Lucent Enterprise Rainbow

2.1 Brief Overview The Contractor must perform all services required for the complete implementation and operation of the target platform for a period of 48 months. This includes: - Project management - Architecture and detailed planning - Delivery of required licenses - Delivery of required system components - Installation and configuration - Integration into existing systems - Migration of existing users and services - Execution of tests - Training - Documentation - Commissioning - Manufacturer support - Maintenance and operational services 2.2 Integration into the Existing OXE Infrastructure The offered solution must be fully integrated into the existing Alcatel-Lucent Enterprise OXE infrastructure. This includes in particular: - Call control - Dialing plans - User management - Presence information - CTI functions - Switchboard functions - Contact center functions - Mobile clients 2.3 Target State Upon transition to regular operations, at least the following must be provided: - Rainbow user platform - Desktop clients - Mobile clients - Integration of the existing OXE infrastructure - Full manageability by the Client - Integration of existing directory services 2.4 Scope Boundaries The provision, operation, and maintenance of the telecommunications system operated at the Client's premises, including the associated hardware, the local network infrastructure, the internet connection, and the end devices, are not part of the contract. 3 Provision of the Rainbow Cloud Platform and Licenses The Contractor must provide all Rainbow licenses required to implement the target architecture, including all necessary system, administration, and integration components. 3.1 Licenses Licensing must enable full operation of the solution for the duration of the contract. The offered licenses must be suitable for operation within a Rainbow hybrid architecture. 3.1.1 Licenses from Pilot Operation License type: Rainbow Enterprise Named-User Planned quantity: 100 License period: 48 months 3.1.2 Licenses from Go-Live License type: Rainbow Enterprise Named-User Planned quantity: 2,600 License period: 46 months 3.2 Optional License Increase The Client reserves the option to increase the licenses during the contract term: 300 Rainbow Enterprise Named User licenses. 3.3 Cloud Operation and Data Protection Requirements The Rainbow cloud platform must be provided and operated in such a way that the processing of personal data within the scope of the tendered services complies with applicable data protection requirements. Prior to commissioning and during the contract term, the Contractor must provide the Client with all information necessary for the data protection assessment and the secure operation of the cloud components. 4 Project Services 4.1 Project Phases The Contractor must carry out the following project phases together with the Client for the introduction of the Rainbow platform: Project Phases 1) Project initialization 2) Architecture and detailed planning 3) Implementation and system integration 4) Testing and validation 5) Pilot operation 6) Training 7) Rollout and go-live 8) Hypercare 9) Regular operations 4.4 Adoption of Proof of Concept Results The basic installation of ALE Rainbow as well as the delivery and provision of a WebRTC Gateway have already been carried out by the Client as part of a Proof of Concept (PoC). The results of the PoC must be bindingly taken into account. The technical decisions made during the PoC must be incorporated by the Contractor into the implementation planning. 5 Implementation and System Integration 5.1 WebRTC Gateway scaling 5.2 User management and integration of existing directory services and identity management 5.3 Mobile clients and flexible workstations 6 Training 6.2 Administrator training 6.3 Key user training 6.4 Training materials 7 Transition to Regular Operations 7.1 Testing and validation 7.2 Pilot operation 7.3 Go-live 7.4 Hypercare 8 Documentation 8.2 System documentation 8.3 Final document…