Maintenance and support for Alfresco document management software.
At a glance
Viceconsejería de la Presidencia del Gobierno de Canarias (Santa Cruz de Tenerife, Spain) is tendering: Maintenance and support for Alfresco document management software.. Offers are due 9 Nov 2026, 23:59 CET. 24-month contract, 2 lots. Bidders must show, among other things: references, minimum turnover.
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Translated from the official notice. The original text is the legally binding one.
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Key facts
- Deadline
- not published
- Estimated value
- 24 months
- Duration
- Open procedure
- Procedure
- 27 Oct 2026
- Published
- 744385-2026
- Notice number
- 26 036 SR JD AB UA21
- Reference number
- Information technology services (72222300)
- Main CPV
- ES703
- Place of performance (NUTS)
- 2
- Lots
- Spanish
- Language of offers
The buyer did not publish an estimated value in the notice.
Dates
Every date of the notice and its changes, in order. Times: Brussels / Warsaw.
Notice published
Deadline for offers
Opening of offers
What the buyer wants
Service in order to allow the Government of the Canary Islands to have the following services:
- Support Service
- Incidence Care Service.
- Technical Assistance and Incidence Resolution.
- Configuration assistance service.
- Provision of New Software Versions throughout the duration of the contract, in order to always have the latest version of the product.
- Functional and technical support
- Audit and certification
- Technical training
- Installation services of new versions and evolutions.
CPV codes
- 72222300Information technology servicesmain
Lots (2)
The contract is divided into 2 lots. Offers may be submitted for selected lots where the documents allow it.
Lot 1Maintenance and support for Alfresco document management software.
- Estimated value:
- not published
- Duration:
- 24 months
- Place (NUTS):
- ES705, ES706, ES703, ES704, ES707, ES709
- CPV:
- 72222300 · Information technology services
Servicio con el fin de permitir al Gobierno de Canarias disponer de los servicios siguientes:
 -Servicio de Soporte
 - Servicio de Atención de Incidencias.
 - Servicio de Asistencia Técnica y Resolución de Incidencias.
 - Servicio de asistencia en la Configuración.
 - Suministro de Nuevas Versiones de Software durante todo el periodo de vigencia del contrato, con la finalidad de disponer siempre de la última versión del producto.
 - Soporte funcional y técnico cualificado
 - Realización de una Auditoría y certificación
 - Capacitación Técnica
 - Servicios de instalación de las nuevas versiones y evolutivos.
Lot 2
- Estimated value:
- not published
Conditions for participation & required documents
What the notice asks bidders to prove, and the documents it requires. Full text below.
Conditions in the notice
- ReferencesSimilar contracts delivered before
- Minimum turnoverMinimum annual turnover or financial standing
Detected automatically in the published notice. Always confirm against the tender documents.
Show the notice text (2)
Annual business figure
Work done
Options, renewals, framework
- Renewals: up to 1 time, 12 months each
This is how SalesDots checks this tender: the notice's conditions, this contract's own facts, the requirements typical for its category and your company's registers. The statuses below are an example; you see the real result after signing in.
1 met · 1 expiring · 1 missing · 5 to check
Conditions in this notice
- Referencessimilar contracts from your history matched to the conditionNeeds a look
- Minimum turnoverturnover from your financial statements against the thresholdIn your profile
This tender's facts
- 2 lotschoose the lots you can deliver and price each oneNeeds a look
- Price — 65 ptsyour price against past winning bidsNeeds a look
- Who wins at this buyerrecently: Redes System Consulting & Solutions, S.L., CENTRO REGIONAL DE SERVICIOS AVANZADOS S.A. — 4 different winners in the last 6 awardsNeeds a look
Typical for: Support & maintenance
- Service levels (SLA)response and fix times you can guaranteeNeeds a look
- Vendor support accessupdate rights and escalation to the manufacturerExpires before the deadline
- Support team and on-callqualified staff for the required hoursNot in your profile yet
Registers — checked automatically
- Registro Mercantilcompany active, directors matchVerified
- ROLECE (official bidder register)registration valid, data currentVerified
- EU VAT (VIES)number active in VIESVerified
- LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
- Sanctions screeningcompany and owners not listedVerified
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Award criteria
The full criteria and their weights, as published in the notice.
For all lots
- Price65%
Importe de la oferta.
- Quality15%
Certificación de Nivel de Socio.
- Quality10%
Despliegue organizativo y técnico.
- Quality10%
Solución técnica.
Buyer
Viceconsejería de la Presidencia del Gobierno de Canarias
- Address
- 38071 Santa Cruz de Tenerife, Spain
- Region (NUTS)
- ES703, ES704, ES705, ES706, ES707, ES708
Register identifiers
- Registration no. in the notice
- 21050960148856
What this buyer bought before
12 IT contract award notices 2024–2026, €37m in total.
Hardware necesario para la implantación de la infraestructura de datos.
Winner: Redes System Consulting & Solutions, S.L. · 5 bids
€612,000
31 Aug 2026
Sistema de protección Antimalware corporativo para el Gobierno de Canarias
Winner: CENTRO REGIONAL DE SERVICIOS AVANZADOS S.A. · 3 bids
€5.9m
11 Aug 2026
Licencias y soporte para las plataformas de virtualización corporativas del Gobierno de Canarias.
Winner: Redes System Consulting & Solutions, S.L. · 1 bid
€6.8m
10 Aug 2026
Soporte y mantenimiento de licencias del servicio de correo electrónico corporativo.
Winner: QUER SYSTEM INFORMATICA SL · 1 bid
€719,002
30 Apr 2026
Suministro para la renovación, actualización y ampliación de licencias de la herramienta Dynatrace.
Winner: INETUM ESPAÑA, S.A. · 1 bid
€1.2m
22 Jan 2026
Suministro de licencias y soporte para las plataformas de virtualización corporativas del Gobierno de Canarias, Lotes 1 y 2.
Winner: REDES SYSTEM CONSULTING & SOLUTIONS, S.L. · 1 bid
€3m
30 Jul 2025
How to submit an offer
Offers are submitted only on the buyer's platform, before the deadline for offers.
- contrataciondelestado.es
- Platform
- yes
- Electronic submission
- no
- Electronic auction
Questions & answers
What is the deadline for offers in "Maintenance and support for Alfresco document management software."?
Offers are due by 9 Nov 2026, 23:59 CET.
What is the estimated value?
The buyer did not publish an estimated value in the notice.
Who is the buyer?
Viceconsejería de la Presidencia del Gobierno de Canarias (Santa Cruz de Tenerife, Spain).
Where and how do I submit an offer?
Offers are submitted electronically on contrataciondelestado.es.
Is the contract divided into lots?
Yes, into 2 lots.
How are offers scored?
price 65%, quality 15%, quality 10%, quality 10%.
Which procedure is used?
Open procedure.
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Track this tenderSource: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 7 Nov 2026, 09:47 CET.