MAINTENANCE AND SUPPORT SERVICES FOR THE SAP/4HANA ERP SYSTEM (HEREINAFTER ALSO REFERRED TO AS SAP) TO SUPPORT THE ENTITY’S ADMINISTRATIVE, ACCOUNTING AND MANAGEMENT ACTIVITIES AND CHANGE MANAGEMENT
At a glance
ISMEA - Istituto di Servizi per il Mercato Agricolo Alimentare (Roma, Italy) is tendering: MAINTENANCE AND SUPPORT SERVICES FOR THE SAP/4HANA ERP SYSTEM (HEREINAFTER ALSO REFERRED TO AS SAP) TO SUPPORT THE ENTITY’S ADMINISTRATIVE, ACCOUNTING AND MANAGEMENT ACTIVITIES AND CHANGE MANAGEMENT. Offers are due 10 Dec 2026, 12:00 CET. Estimated value €3.2m, 66-month contract.
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Translated from the official notice. The original text is the legally binding one.
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Key facts
- Deadline
- €3.2m
- Estimated value
- 66 months
- Duration
- Open procedure
- Procedure
- 9 Nov 2026
- Published
- 775791-2026
- Notice number
- 1302
- Reference number
- System and support services (72250000)
- Main CPV
- ITI43
- Place of performance (NUTS)
- Italian
- Language of offers
Dates
Every date of the notice and its changes, in order. Times: Brussels / Warsaw.
Notice published
Deadline for questions
Deadline for offers
Opening of offers
Planned start of the contract
Offers binding until (computed)computed
180 days from the deadline for offers, per the notice
What the buyer wants
Maintenance, change management and support services related to the SAP S/4HANA Management Accounting System
CPV codes
- 72250000System and support servicesmain
Conditions for participation & required documents
What the notice asks bidders to prove, and the documents it requires. Full text below.
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2 met · 1 expiring · 0 missing · 3 to check
This tender's facts
- Priceyour price against past winning bidsNeeds a look
- Who wins at this buyerrecently: TELECONSYS S.P.A., PRESENT SPA — 6 different winners in the last 6 awardsNeeds a look
Typical for: Support & maintenance
- Service levels (SLA)response and fix times you can guaranteeNeeds a look
- Vendor support accessupdate rights and escalation to the manufacturerExpires before the deadline
- Support team and on-callqualified staff for the required hoursIn your profile
- Maintenance referencessimilar maintenance contracts deliveredIn your profile
Registers — checked automatically
- Registro delle Impresecompany active, directors matchVerified
- DURC (social security compliance)certificate valid on the bid dateVerified
- EU VAT (VIES)number active in VIESVerified
- LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
- Sanctions screeningcompany and owners not listedVerified
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Award criteria
The full criteria and their weights, as published in the notice.
- Price
Criterio dell'offerta economicamente più vantaggiosa
- Quality
Criterio dell'offerta economicamente più vantaggiosa
The notice does not publish weights — see the tender documents.
Buyer
ISMEA - Istituto di Servizi per il Mercato Agricolo Alimentare
- Address
- 00198 Roma, Italy
- Region (NUTS)
- ITI43
- Official contact address
- [email protected]
- The functional mailbox published in the notice. We never publish personal data.
Register identifiers
- LEI
- 81560011444D8EB7DB74
- Registration no. in the notice
- 08037790584
What this buyer bought before
16 IT contract award notices 2019–2026, €42.6m in total.
Modifica contrattuale - Fornitura a noleggio ed installazione di unità UCS CISCO per il data center ISMEA e delle relative componenti HD e SW e del relativo se…
Winner: TELECONSYS S.P.A.
€226,730
9 Sept 2026
PROCEDURA APERTA PER LA FORNITURA DELLE LICENZE SAP S/4 HANA CLOUD PVT DITION/ RISE WITH SAP
Winner: PRESENT SPA · 4 bids
€5.5m
4 Aug 2026
Gara europea a procedura aperta per il servizio per l'utilizzo della piattaforma Entando con i relativi servizi di conduzione, i servizi professionali di suppo…
Winner: SMI TECHNOLOGIES AND CONSULTING SRL · 2 bids
€346,900
28 Apr 2026
Gara europea a procesura aperta telematica per l'appalto relativo al servizio di assistenza sistemistica e manutenzione delle apparecchiature informatiche già …
Winner: TELECONSYS SPA · 1 bid
€775,386
22 Apr 2026
Procedura aperta per la fornitura di canoni e licenze multibrand in uso in ISMEA
Winner: EXPRIVIA SpA · 3 bids
€1m
10 Mar 2026
Italy-Rome: Software implementation services
Winner: BGP MANAGEMENT CONSULTING SPA +1 more contractors · 2 bids
€596,700
19 Jul 2023
How to submit an offer
Offers are submitted only on the buyer's platform, before the deadline for offers.
- ismea.acquistitelematici.it
- Platform
- yes
- Electronic submission
- no
- Electronic auction
Questions & answers
What is the deadline for offers in "MAINTENANCE AND SUPPORT SERVICES FOR THE SAP/4HANA ERP SYSTEM (HEREINAFTER ALSO REFERRED TO AS SAP) TO SUPPORT THE ENTITY’S ADMINISTRATIVE, ACCOUNTING AND MANAGEMENT ACTIVITIES AND CHANGE MANAGEMENT"?
Offers are due by 10 Dec 2026, 12:00 CET.
What is the estimated value?
The estimated value published in the notice is €3.2m.
Who is the buyer?
ISMEA - Istituto di Servizi per il Mercato Agricolo Alimentare (Roma, Italy); LEI 81560011444D8EB7DB74.
Where and how do I submit an offer?
Offers are submitted electronically on ismea.acquistitelematici.it.
How are offers scored?
price, quality.
Which procedure is used?
Open procedure.
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Track this tenderSource: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 13 Nov 2026, 00:57 CET.