Provision of expert technical assistance service for technical support to FIAP users through the User Support Center (CAU), as well as the management, support and maintenance of the applications, systems and networks of the organization.
At a glance
Dirección de la Fundación para la Internacionalización de las Administraciones Públicas (Madrid, Spain) is tendering: Provision of expert technical assistance service for technical support to FIAP users through the User Support Center (CAU), as well as the management, support and maintenance of the applications, systems and networks of the organization.. Offers are due 16 Nov 2026, 23:59 CET. 12-month contract, 2 lots. Bidders must show, among other things: certificates, references, minimum turnover, insurance.
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Translated from the official notice. The original text is the legally binding one.
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Key facts
- Deadline
- not published
- Estimated value
- 12 months
- Duration
- Open procedure
- Procedure
- 16 Oct 2026
- Published
- 715410-2026
- Notice number
- SEGE-2026-024
- Reference number
- Technical computer support services (72611000)
- Main CPV
- ES300
- Place of performance (NUTS)
- 2
- Lots
- Spanish
- Language of offers
The buyer did not publish an estimated value in the notice.
Dates
Every date of the notice and its changes, in order. Times: Brussels / Warsaw.
Notice published
Deadline for offers
Opening of offers
What the buyer wants
In accordance with the tender documents
CPV codes
- 72611000Technical computer support servicesmain
- 72250000System and support services
- 72500000Computer-related services
- 72610000Computer support services
- 72700000Computer network services
Lots (2)
The contract is divided into 2 lots. Offers may be submitted for selected lots where the documents allow it.
Lot 1Provision of expert technical assistance service for technical support to FIAP users through the User Support Center (CAU), as well as the management, support and maintenance of the applications, systems and networks of the organization.
- Estimated value:
- not published
- Duration:
- 12 months
- Place (NUTS):
- ES300
- CPV:
- 72611000 · Technical computer support services
In accordance with the tender documents
Lot 2
- Estimated value:
- not published
- Duration:
- 12 months
Conditions for participation & required documents
What the notice asks bidders to prove, and the documents it requires. Full text below.
Conditions in the notice
- CertificatesCompany or personnel certificates named in the notice
- ReferencesSimilar contracts delivered before
- Minimum turnoverMinimum annual turnover or financial standing
- InsuranceProfessional or liability insurance
Detected automatically in the published notice. Always confirm against the tender documents.
Show the notice text (3)
Annual business figure
Work done
Quality assurance certificates issued by official institutes or services
Options, renewals, framework
- Renewals: up to 4 times, 12 months each
This is the SalesDots check: every condition in the notice, the company registers and your whole company profile — certificates with expiry dates, team, references and financials — in one place. The results below are an example; you see the real one after signing in.
11 met · 2 expiring · 2 missing · 2 to check
Conditions in this notice
- Certificatescertificate in the profile, valid on the bid dateIn your profile
- References3 matching references from the last 3 yearsIn your profile
- Minimum turnoverturnover from financial statements above the thresholdIn your profile
- Insuranceliability policy expires before the bid deadlineExpires before the deadline
Registers — checked automatically
- National company registercompany active, representation matchesVerified
- EU VAT (VIES)number active in VIESVerified
- LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
- Sanctions screeningcompany and owners not listedVerified
Company profile — matched to the requirements
- ISO/IEC 27001company certificate, validIn your profile
- ISO 9001company certificate — renew before you bidExpires before the deadline
- ISO 22301add it or bring in a consortium partnerNot in your profile yet
- Project manager — PMP / PRINCE22 people, 5+ years of experienceIn your profile
- Solution architect — TOGAFno certified personNot in your profile yet
- IT references, last 3 years3 public-sector implementationsIn your profile
- Turnover, last 3 yearsfrom financial statementsIn your profile
- Partner status (Microsoft, SAP, Oracle)to confirm with the vendorNeeds a look
- Security clearance (Poufne, NATO)to check in the teamNeeds a look
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Award criteria
The full criteria and their weights, as published in the notice.
For all lots
- Quality10%
CO1. Certificaciones técnicas del personal.
- Price50%
CO2. Precios unitarios.
- Quality40%
CS1. Memoria técnica.
Buyer
Dirección de la Fundación para la Internacionalización de las Administraciones Públicas
- Address
- 28042 Madrid, Spain
- Region (NUTS)
- ES300
- Website
- www.fiap.gob.es
Register identifiers
- EU VAT
- ES50459810083361
- Registration no. in the notice
- 50459810083361
What this buyer bought before
28 IT contract award notices 2021–2026, €6.4m in total.
Contratación de los servicios de análisis, diseño, desarrollo, implantación y transferencia de conocimiento de una plataforma informática destinada a la recogi…
Winner: Quental Technologies, S.L. · 12 bids
€268,000
5 Oct 2026
Adquisición e Instalación de licencias de software para herramientas de ciberseguridad destinadas a evaluar el estado de seguridad de los sistemas de informaci…
Winner: ALGORYTM-X LLC · 3 bids
€221,800
1 Oct 2026
Contrato mixto de suministro de terminales móviles tipo smartphone y servicios de telefonía móvil corporativa, gestión de dispositivos móviles (MDM), protecció…
Winner: ORANGE ESPAGNE, S.A.U. · 2 bids
€661,676
24 Sept 2026
Contratacion de soluciones y servicios de ciberseguridad para FIAP, incluyendo suministro, instalacion, configuracion y puesta en marcha de un SIEM (FortiSIEM)…
Winner: ORANGE ESPAGNE, S.A.U. · 2 bids
€101,804
14 Jul 2026
Suministro (principal) de hardware y servicios (accesorios) de diseño de la arquitectura, entrega, instalación, y formación de primer usuario, de un sistema in…
Winner: ST DIGITAL · 2 bids
€223,000
25 Jun 2026
Contratación de suministros microinformáticos
Winner: DISINFOR,S.L. · 3 bids
€264,550
30 Apr 2026
How to submit an offer
Offers are submitted only on the buyer's platform, before the deadline for offers.
- contrataciondelestado.es
- Platform
- yes
- Electronic submission
- no
- Electronic auction
Questions & answers
What is the deadline for offers in "Provision of expert technical assistance service for technical support to FIAP users through the User Support Center (CAU), as well as the management, support and maintenance of the applications, systems and networks of the organization."?
Offers are due by 16 Nov 2026, 23:59 CET.
What is the estimated value?
The buyer did not publish an estimated value in the notice.
Who is the buyer?
Dirección de la Fundación para la Internacionalización de las Administraciones Públicas (Madrid, Spain).
Where and how do I submit an offer?
Offers are submitted electronically on contrataciondelestado.es.
Is the contract divided into lots?
Yes, into 2 lots.
How are offers scored?
quality 10%, price 50%, quality 40%.
Which procedure is used?
Open procedure.
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Track this tenderSource: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 7 Nov 2026, 14:54 CET.