Provision of maintenance, optimization, and upgrading services, as well as user support for the system developed within the framework of the project Implementation of a Central Document Flow, Routing, and Interoperability System with Remote Digital Signatures and its Support Mechanism (help desk)
At a glance
ΥΠΟΥΡΓΕΙΟ ΨΗΦΙΑΚΗΣ ΔΙΑΚΥΒΕΡΝΗΣΗΣ (Καλλιθέα, Greece) is tendering: Provision of maintenance, optimization, and upgrading services, as well as user support for the system developed within the framework of the project Implementation of a Central Document Flow, Routing, and Interoperability System with Remote Digital Signatures and its Support Mechanism (help desk). Offers are due 6 Nov 2026, 16:00 CET. Estimated value €6.6m, 36-month contract. Bidders must show, among other things: bid deposit.
Translated from the official notice. The original text is the legally binding one.
Key facts
- Deadline
- €6.6m
- Estimated value
- 36 months
- Duration
- Open procedure
- Procedure
- 30 Sept 2026
- Published
- 672414-2026
- Notice number
- Παροχή υπηρεσιών συντήρησης, βελτιστοποίησης και αναβάθμισης, καθώς και υποστήριξης χρηστών του συστήματος που αναπτύχθ…
- Reference number
- Software maintenance and repair services (72267000)
- Main CPV
- EL304
- Place of performance (NUTS)
- not allowed
- Variant offers
- Greek
- Language of offers
Dates
Every date of the notice and its changes, in order. Times: Brussels / Warsaw.
Notice published
Deadline for offers
Opening of offers
What the buyer wants
The object of this Convention is to provide maintenance, optimisation and upgrade services, as well as support for system users developed under the project "Implementation of a Central Document Trafficking System, Trafficking and Interoperability with remote digital signatures as well as a Help desk". In particular, the subject-matter of this Convention shall include: Phase I: Provision of maintenance services of the subsystems of the K.S.H.E. project Phase II: Provision of optimization and upgrade services. Phase III: Provision of user support services.
CPV codes
- 72267000Software maintenance and repair servicesmain
- 79132100Electronic signature certification services
Conditions for participation & required documents
What the notice asks bidders to prove, and the documents it requires. Full text below.
Conditions in the notice
- Bid depositA deposit or guarantee with the offer
Detected automatically in the published notice. Always confirm against the tender documents.
Show the notice text (1)
As detailed in the full issue of the declaration
Bid bond & performance security
What the notice says about securities
Για την έγκυρη συμμετοχή στη διαδικασία σύναψης της παρούσας σύμβασης, κατατίθεται από τους συμμετέχοντες οικονομικούς φορείς (προσφέροντες), εγγυητική επιστολή συμμετοχής, αξίας ίσης με το δύο τοις εκατό (2%) της εκτιμώμενης αξίας της σύμβασης, χωρίς ΦΠΑ.
Original language: Greek
This is the SalesDots check: every condition in the notice, the company registers and your whole company profile — certificates with expiry dates, team, references and financials — in one place. The results below are an example; you see the real one after signing in.
8 met · 1 expiring · 2 missing · 3 to check
Conditions in this notice
- Bid depositdeposit amount and form to prepareNeeds a look
Registers — checked automatically
- National company registercompany active, representation matchesVerified
- EU VAT (VIES)number active in VIESVerified
- LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
- Sanctions screeningcompany and owners not listedVerified
Company profile — matched to the requirements
- ISO/IEC 27001company certificate, validIn your profile
- ISO 9001company certificate — renew before you bidExpires before the deadline
- ISO 22301add it or bring in a consortium partnerNot in your profile yet
- Project manager — PMP / PRINCE22 people, 5+ years of experienceIn your profile
- Solution architect — TOGAFno certified personNot in your profile yet
- IT references, last 3 years3 public-sector implementationsIn your profile
- Turnover, last 3 yearsfrom financial statementsIn your profile
- Partner status (Microsoft, SAP, Oracle)to confirm with the vendorNeeds a look
- Security clearance (Poufne, NATO)to check in the teamNeeds a look
Award criteria
The full criteria and their weights, as published in the notice.
- Price
Κριτήριο ανάθεσης της Σύμβασης είναι η πλέον συμφέρουσα από οικονομική άποψη προσφορά βάσει τιμής.
The notice does not publish weights — see the tender documents.
Buyer
ΥΠΟΥΡΓΕΙΟ ΨΗΦΙΑΚΗΣ ΔΙΑΚΥΒΕΡΝΗΣΗΣ
- Address
- Φραγκούδη 11 & Αλ. Πάντου, 17671 Καλλιθέα, Greece
- Region (NUTS)
- EL304
- Website
- www.mindigital.gr
Register identifiers
- Registration no. in the notice
- 1053.0000000000.0001
What this buyer bought before
30 IT contract award notices 2019–2026, €120.8m in total.
Ανάπτυξη Κεντρικού Πλαισίου Διακυβέρνησης και Ταξινόμησης Δεδομένων των Υποδομών Κυβερνητικών Υπολογιστικών Νεφών και Εκπόνηση Μελετών Ταξινόμησης Δεδομένων τω…
Winner: COGNITY ΑΝΩΝΥΜΗ ΕΤΑΙΡΕΙΑ ΑΝΑΠΤΥΞΗΣ, ΥΠΟΣΤΗΡΙΞΗΣ ΚΑΙ ΕΜΠΟΡΙΑΣ ΠΡΟΪΟΝΤΩΝ ΥΛΙΚΟΥ (HARDWARE), ΛΟΓΙΣΜΙΚΟΥ (SOFTWARE), ΤΗΛΕΠΙ… +2 more contractors · 2 bids
€9.5m
13 Aug 2026
Προμήθεια προηγμένων Υπηρεσιών Ασφάλειας (SOC και DDoS) στις κρίσιμες υποδομές του G-Cloud
Winner: VODAFONE ΠΑΝΑΦΟΝ ΑΝΩΝΥΜΗ ΕΛΛΗΝΙΚΗ ΕΤΑΙΡΙΑ ΤΗΛΕΠΙΚΟΙΝΩΝΙΩΝ · 1 bid
€13.6m
5 Jun 2026
ΠΑΡΟΧΗ ΥΠΗΡΕΣΙΩΝ ΑΝΑΔΕΙΞΗΣ ΤΟΥ ΙΣΤΟΡΙΚΟΥ ΑΡΧΕΙΟΥ, ΤΗΣ ΒΙΒΛΙΟΘΗΚΗΣ & ΤΟΥ ΜΟΥΣΕΙΟΥ ΜΠΑΣΚΕΤ ΤΗΣ ΧΡΙΣΤΙΑΝΙΚΗΣ ΑΔΕΛΦΟΤΗΤΑΣ ΝΕΩΝ ΘΕΣΣΑΛΟΝΙΚΗΣ (ΧΑΝΘ)
Winner: MAINSYS ΑΝΩΝΥΜΗ ΕΤΑΙΡΙΑ – ΙΔΙΩΤΙΚΗ ΕΠΙΧΕΙΡΗΣΗ ΠΑΡΟΧΗΣ ΥΠΗΡΕΣΙΩΝ ΑΣΦΑΛΕΙΑΣ +1 more contractors
€1.4m
14 Apr 2026
Παροχή υπηρεσιών παραμετροποίησης, φιλοξενίας και υποστήριξης Ολοκληρωμένου Πληροφοριακού Συστήματος Διαχείρισης Προμηθειών Διαγωνισμοί Συμβάσεις, νομιμοποιητι…
Winner: E-SEPIA WEB INNOVATION ΕΕ +1 more contractors · 2 bids
€998,200
3 Apr 2026
Ένταξη φορέων Δημόσιας Διοίκησης και Τοπικής Αυτοδιοίκησης 1ου βαθμού στην πλατφόρμα υποστήριξης ψηφιακών υπηρεσιών support.gov.gr του gov.gr
Winner: COLLECTIVES ΑΝΩΝΥΜΗ ΕΤΑΙΡΕΙΑ ΠΛΗΡΟΦΟΡΙΚΗΣ +1 more contractors · 1 bid
€7.8m
13 Mar 2026
ΔΙΕΘΝΗΣ ΗΛΕΚΤΡΟΝΙΚΟΣ ΑΝΟΙΚΤΟΣ ΔΙΑΓΩΝΙΣΜΟΣ ΓΙΑ ΤΗΝ: Παροχή υπηρεσιών για την υποστήριξη της Αρχής Πιστοποίησης του Ελληνικού Δημοσίου (Α.Π.Ε.Δ)
Winner: Ένωση εταιρειών ADACOM - Uni Systems
€981,546
17 Dec 2025
How to submit an offer
Offers are submitted only on the buyer's platform, before the deadline for offers.
- www.promitheus.gov.gr
- Platform
- yes
- Electronic submission
- no
- Electronic auction
Questions & answers
What is the deadline for offers in "Provision of maintenance, optimization, and upgrading services, as well as user support for the system developed within the framework of the project Implementation of a Central Document Flow, Routing, and Interoperability System with Remote Digital Signatures and its Support Mechanism (help desk)"?
Offers are due by 6 Nov 2026, 16:00 CET.
What is the estimated value?
The estimated value published in the notice is €6.6m.
Who is the buyer?
ΥΠΟΥΡΓΕΙΟ ΨΗΦΙΑΚΗΣ ΔΙΑΚΥΒΕΡΝΗΣΗΣ (Καλλιθέα, Greece).
Where and how do I submit an offer?
Offers are submitted electronically on www.promitheus.gov.gr.
How are offers scored?
price.
Which procedure is used?
Open procedure.
Win it with SalesDots
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Track this tenderSource: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 24 Oct 2026, 02:37 CEST.