REBOOT Service Centre
At a glance
SNCF Voyageurs SA (SAINT-DENIS, France) is tendering: REBOOT Service Centre. Offers are due 4 Dec 2026, 12:00 CET. 96-month contract.
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Translated from the official notice. The original text is the legally binding one.
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Key facts
- Deadline
- not published
- Estimated value
- €56.2m
- Framework agreement maximum value
- 96 months
- Duration
- Negotiated with call
- Procedure
- 10 Nov 2026
- Published
- 779724-2026
- Notice number
- 2026DOS0474593
- Reference number
- IT services: consulting, software development, Internet and support (72000000)
- Main CPV
- FRA
- Place of performance (NUTS)
- not allowed
- Variant offers
- French
- Language of offers
The buyer did not publish an estimated value in the notice.
Dates
Every date of the notice and its changes, in order. Times: Brussels / Warsaw.
Notice published
Deadline for questions
Deadline for offers
Planned start of the contract
What the buyer wants
The Reboot Service Centre concerns the Back-Office (BO) Passenger Sales which are intended to acquire, control and enrich, for accounting and pilotage purposes, sales and after-sales documents from the distribution channels (Guichet, Automates, Travel Agencies, ...). Under this contract, the Service Centre supports all project, development, integration, MCO and RUN activities within the scope of application.
CPV codes
- 72000000IT services: consulting, software development, Internet and supportmain
- 72590000Computer-related professional services
Conditions for participation & required documents
What the notice asks bidders to prove, and the documents it requires. Full text below.
This notice does not spell out the conditions to take part; they are in the tender documents. SalesDots fetches the documents where the platform allows it (or takes your upload), reads them for you and turns them into this checklist.
Options, renewals, framework
- Framework agreement without reopening of competition
- Up to 1 contractors in the framework
- Renewals: up to 3 times, 12 months each
This is how SalesDots checks this tender: the notice's conditions, this contract's own facts, the requirements typical for its category and your company's registers. The statuses below are an example; you see the real result after signing in.
3 met · 1 expiring · 0 missing · 3 to check
This tender's facts
- Framework agreementone supplier — every order during the agreement goes to the winnerNeeds a look
- Who wins at this buyerrecently: DASSAULT SYSTEMES, ARCESI GROUP — 6 different winners in the last 6 awardsNeeds a look
Typical for: Managed services
- Service levels (SLA)availability, response and penalty terms you can meetIn your profile
- Information securityISO/IEC 27001 or equivalent controlsExpires before the deadline
- Service and data locationwhere the service runs and where data is keptNeeds a look
- Business continuitybackups, disaster recovery and an exit planIn your profile
- Operations teamqualified staff for the required service hoursIn your profile
Registers — checked automatically
- SIRENE / RCS (Kbis)company active, extract under 3 monthsVerified
- Beneficial owners (RBE)filing matches the shareholdersVerified
- EU VAT (VIES)number active in VIESVerified
- LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
- Sanctions screeningcompany and owners not listedVerified
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Buyer
SNCF Voyageurs SA
- Address
- 1 RUE CAMILLE MOKE, 93210 SAINT-DENIS, France
- Website
- www.groupe-sncf.com
Register identifiers
- Registration no. in the notice
- 51903758414786
What this buyer bought before
9 IT contract award notices 2020–2026.
Projet HARMONIE
Winner: DASSAULT SYSTEMES
value not disclosed
21 Apr 2026
Centre de compétences TN & TER 2025
Winner: ARCESI GROUP +7 more contractors · 5 bids
€284mFramework agreement — maximum value
25 Feb 2026
Gestion de Campagne Emailing
Winner: NUMBERLY
€1mFramework agreement — maximum value
4 Dec 2025
Centre de Services Production Train 2025
Winner: Capgemini Technology Services
€135.5mFramework agreement — maximum value
24 Jul 2025
OUTIL DIGIPEC
Winner: PROMODEV SAS
value not disclosed
6 Jan 2025
TMA Planning Analytics
Winner: BETEAM +2 more contractors
value not disclosed
1 Feb 2024
How to submit an offer
Offers are submitted only on the buyer's platform, before the deadline for offers.
- sncf.bravosolution.com
- Platform
- yes
- Electronic submission
- no
- Electronic auction
Questions & answers
What is the deadline for offers in "REBOOT Service Centre"?
Offers are due by 4 Dec 2026, 12:00 CET.
What is the estimated value?
The buyer did not publish an estimated value in the notice.
Who is the buyer?
SNCF Voyageurs SA (SAINT-DENIS, France).
Where and how do I submit an offer?
Offers are submitted electronically on sncf.bravosolution.com.
Which procedure is used?
Negotiated with call.
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Track this tenderSource: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 10 Nov 2026, 03:45 CET.