Functional Administration and User Support Services for the EDF Commerce Business Market Information System

Ability to carry out professional activity Each candidate must attach to his or her application the declarations provided for in section 2.1.6. Each candidate must also submit their unique identification number (SIREN) issued by INSEE, or, failing that, an equivalent document identifying the candidate. This number is to be provided by individual candidates and by each member of a candidate group.

Economic capacity The candidate must attach to his or her application the following documents and information: (In the case of a consolidated application, each of the following documents must be submitted by each of the members of the group):

• A statement indicating, for each of the last three years available, the total annual turnover and turnover relating to the supplies, services or works covered by the contract.
• A copy of the last balance sheet, or extracts from balance sheets, of economic operators for whom balance sheets are required under the law.
• Where appropriate, an appropriate declaration of banks or proof of insurance for occupational risks.
• Where applicable, a description of the consistency of the financial relationship between the subsidiary and the parent company, the relationship of belonging to that group. If, for a justified reason, the candidate is unable to produce the requested information and documents, he or she is authorized to prove his or her economic and financial capacity in any other means considered appropriate and to provide equivalent evidence. The candidate must have an average annual turnover over the last three available years above €18,763,875 in case of application.

Technical and professional capacity Criterion A.1: Are you able to provide a functional administration and User Support service for each of the activities described (1 to 7) over a complex and evolving application scope, and to cover all functional administration activities? Criterion A.2: Are you in a position to develop industrialization tools for specific and recurring treatments?

Criterion A.3: Have market-based expertise on the technologies described in the CCTP Synthesis, including Salesforce (CRM) and CC&B version 2.8 and higher (FACTURATION). Criterion A.4: Do you have skills on an application, incident and problem management tool/knowledge base (ITMS)/user portal? Criterion A.5: Are you in a position to implement premises equipped with secure IT facilities to deliver services outside EDF premises?

Criterion A.6: Are you able to provide a full service in French, requiring a quality level of oral and written expression (minimum, level C2)? Criterion A.7: Are you in a position to offer a service with a maximum opening time of 7 a.m. - 8 p.m. (without interruption of service) for user media activities (Activities 1 and 2) and 8 a.m. - 6 p.m. for activities 3 to 7. Criterion A.8: Is there a valid ISO 9001 or equivalent quality management system? If so, the applicant shall provide a certificate proving the validity of the ISO 9001 quality management system.

Limitation of applications Criterion S.1: Specify the number and size of similar services provided by your company for each activity 1 to 7. For each of the activities described (1 to 7) indicate the necessary tools for delivering functional administration and support to users. Criterion S.2: Provide examples of specific and recurring treatment industrialization tools that you have been able to implement, including their context.

Criterion S.3: Explain your experiences in the field of energy (sale, billing and Network Operators) and information systems related to this perimeter. Criterion S.4: Indicate the average annual workforce over the last three years (2023-2024-2025), trained and experienced (at least 3 years of experience) that may be involved for the purpose of the Salesforce Tool Market (CRM). Please also specify the number of certified resources.

Criterion S.5: Indicate the average annual strength, over the last three years (2023-2024-2025), trained and experienced (at least 3 years of experience) that may be involved for the subject of the contract on the CC&B software package version 2.8 and above (FACTURATION). Please also specify the number of certified resources. Criterion S.6: Specify your experiences and certifications on ITIL practices. Criterion S.7: Specify your resource base by CIGREF profile below? 1.1 Consultant SI 1.3.

Responsible for the "Business" Information System 2.3 Project Manager / Support PO 2.5 Scrum Master 2.6 Product Owner 3.2 Designer Developer 5.1 Functional Assistant 5.2 User Support Technician 5.3 Expert Method and Tools / Quality Criterion S.8: Specify the number and type of profiles you have already put in place to perform functional administration and support to users in an agile context on a scale?

Criterion S.9: What skills and experiences have you already put in place to develop treatment industrialization tools? Criterion S.10: Describe how your organization is engaged in low carbon measurements. Criterion S.11: Describe the provisions in place to make employment accessible to persons with disabilities Criterion S.12: What is your overall approach to cybersecurity and associated risk management?

Criterion S.13: What measures do you implement to ensure the protection of the information and data you handle as part of your services? Criterion S.14: How do you ensure the safety of your service throughout its life cycle? Criterion S.15: How do you manage the detection, treatment and communication of cybersecurity incidents? Criterion S.16: What mechanisms do you implement to ensure the continuity and resilience of your services in the event of an incident?

EDF intends to limit the number of suitable candidates to "5". Selection of the best scores according to a ranking, up to a maximum of 5 candidates plus any ex-æquo. This limitation will be based on the analysis of the certificates provided by the economic operator in support of his application. Applications will be classified according to the application file.

Information Criteria: Criterion I.1: Have you implemented a project organization for compliance with the GDPR and been operationalized on another project? Please provide details of the organisations and arrangements established within your company to comply with the GDPR (General Data Protection Regulation), distinguishing - if relevant - the variations implemented according to the location of the sites where the activities would take place (in France, nearshore in the EU). Criterion I.2: Do you have any skills on an application, incident and problem management tool/knowledge base (ITSM)/user portal? If so, which ones. Criterion I.3: Do you have an appointed Data Protection Officer (DPO) in your company?