Supply of common waste system for Nordværk
At a glance
Nordværk I/S (Aalborg Øst, Denmark) is tendering: Supply of common waste system for Nordværk. Offers are due 9 Oct 2026, 12:00 CEST. Estimated value DKK 30m, 2 lots. Bidders must show, among other things: references, minimum turnover.
- 9 Oct 2026, 12:00 CEST
- Deadline
- DKK 30m
- Estimated value
- Negotiated with call
- Procedure
- IT services: consulting, software development, Internet and support (72000000)
- Main CPV
- 10 Sept 2026
- Published
Translated from the official notice. The original text is the legally binding one.
What the buyer wants
Nordværk I/S is tendering the procurement, implementation, and subsequent operation and maintenance of a new core IT system for the administration and support of waste collection, hereinafter referred to as the Solution. The procurement is carried out with a view to replacing the current system support for Nordværk's waste management area and establishing a unified, modern, and future-proof Solution capable of supporting the business processes associated with administration, planning, case processing, execution, registration, follow-up, and documentation of waste collection. The procurement includes the delivery and implementation of the Solution as well as the services necessary to establish and commission the Solution. This includes, among other things, clarification and configuration, migration and establishment of relevant data, establishment and adaptation of Integrations, testing, training, documentation, commissioning, as well as subsequent operation, support, maintenance, and further development in accordance with the Contract and its appendices. The Solution must support Nordværk's entire value chain in the waste management area from a citizen's or customer's scheme, inquiry, or order to the planning and execution of the specific waste collection task, as well as subsequent registration, case processing, follow-up, controlling, documentation, and billing basis. The procurement is part of Nordværk's efforts to ensure an efficient, coherent, and data-driven administration and operation of waste collection. The Solution must support standardized and verifiable workflows, high data quality, a reduced need for manual processes, and better options for management, follow-up, and continuous development of the waste management area. At the same time, the Solution must be able to fit appropriately into Nordværk's other system landscape and support organizational, operational, and technological changes over the term of the Contract. The overall objectives of the Solution are in particular: i) to support coherent and efficient workflows within customer administration, case processing, operational planning, task execution, registration, controlling, and follow-up, ii) to support operational waste collection for both Nordværk's own and external waste contractors, including planning, routes, Navigation, registration of performed tasks, deviation management, and operational follow-up, and iii) to establish a flexible and future-proof system foundation with high data quality and strong capabilities for integration, configuration, automation, reporting, and continuous further development. The business processes and functionality applicable to the Solution are described in more detail in Appendix 3 – Description of Deliverables of the tender documents. The Solution is expected to support several different internal and external user groups. This includes, among others, approx. 186–200 internal waste collection employees, 55–65 administrative employees, 10–20 administrators/superusers, 40–50 administrative users at external waste contractors, and 100–110 waste collection employees at external waste contractors. The user groups will have different roles and access requirements in the Solution. The Solution must be established on a technical platform that supports the requirements for availability, security, integration, scalability, operation, and further development set out in the Contract and its appendices. The specific technical requirements for the Solution and its establishment are set out in the relevant appendices to the tender documents. The Solution must have an open, transparent, and well-documented architecture and must be capable of integrating into Nordværk's overall system landscape. The Supplier must deliver and maintain the Documentation necessary for, among other things, operation, administration, Integrations, configuration, troubleshooting, and further development of the Solution in accordance with the requirements in …
Nordværk I/S udbyder anskaffelse, implementering og efterfølgende drift og vedligeholdelse af et nyt fagsystem til administration og understøttelse af affaldsindsamlingen, herefter benævnt Løsningen. Anskaffelsen gennemføres med henblik på at erstatte den nuværende systemunderstøttelse af Nordværks renovationsområde og etablere en samlet, tidssvarende og fremtidssikret Løsning, der kan understøtte de forretningsprocesser, som knytter sig til administration, planlægning, sagsbehandling, udførelse, registrering, opfølgning og dokumentation af affaldsindsamlingen. Anskaffelsen omfatter levering og implementering af Løsningen samt de ydelser, der er nødvendige for at etablere og tage Løsningen i brug. Dette omfatter blandt andet afklaring og konfiguration, migrering og etablering af relevante data, etablering og tilpasning af Integrationer, test, uddannelse, dokumentation, idriftsættelse samt efterfølgende drift, support, vedligeholdelse og videreudvikling i overensstemmelse med Kontrakten og Kontraktens bilag. Løsningen skal understøtte Nordværks samlede værdikæde på renovationsområdet fra en borgers eller kundes ordning, henvendelse eller bestilling til planlægning og udførelse af den konkrete renovationsopgave samt efterfølgende registrering, sagsbehandling, opfølgning, controlling, dokumentation og grundlag for afregning. Anskaffelsen indgår i Nordværks arbejde med at sikre en effektiv, sammenhængende og datadrevet administration og drift af affaldsindsamlingen. Løsningen skal understøtte standardiserede og kontrollerbare arbejdsgange, høj datakvalitet, reduceret behov for manuelle processer samt bedre muligheder for styring, opfølgning og løbende udvikling af renovationsområdet. Løsningen skal samtidig kunne indgå hensigtsmæssigt i Nordværks øvrige systemlandskab og understøtte organisatoriske, driftsmæssige og teknologiske ændringer over Kontraktens løbetid. Løsningens overordnede formål er navnlig: i) at understøtte sammenhængende og effektive arbejdsgange inden for kundeadministration, sagsbehandling, driftsplanlægning, opgaveudførelse, registrering, controlling og opfølgning, ii) at understøtte den operationelle affaldsindsamling for både Nordværks egne og eksterne renovatører, herunder planlægning, ruter, Navigation, registrering af udførte opgaver, håndtering af afvigelser og driftsmæssig opfølgning, og iii) at etablere et fleksibelt og fremtidssikret systemgrundlag med høj datakvalitet og gode muligheder for integration, konfiguration, automatisering, rapportering og løbende videreudvikling. De forretningsprocesser og den funktionalitet, der er gældende for Løsningen, er nærmere beskrevet i udbudsmaterialets Bilag 3 – Leverancebeskrivelse. Løsningen forventes at skulle understøtte flere forskellige interne og eksterne brugergrupper. Dette omfatter blandt andet ca. 186-200 interne renovationsmedarbejdere, 55-65 administrative medarbejdere, 10-20 administratorer/superbrugere, 40-50 administrative brugere hos eksterne renovatører samt 100-110 renovationsmedarbejdere hos eksterne renovatører. Brugergrupperne vil have forskellige roller og adgangsbehov i Løsningen. Løsningen skal etableres på en teknisk platform, der understøtter de krav til tilgængelighed, sikkerhed, integration, skalerbarhed, drift og videreudvikling, der fremgår af Kontrakten og Kontraktens bilag. De nærmere tekniske krav til Løsningen og dens etablering fremgår af udbudsmaterialets relevante bilag. Løsningen skal have en åben, gennemsigtig og veldokumenteret arkitektur og skal kunne indgå i Nordværks samlede systemlandskab. Leverandøren skal levere og vedligeholde den Dokumentation, der er nødvendig for blandt andet drift, administration, Integrationer, konfiguration, fejlsøgning og videreudvikling af Løsningen, i overensstemmelse med kravene i Kontrakten og Kontraktens bilag. Løsningen understøtter forretningskritiske processer i forbindelse med den daglige administration og udførelse af affaldsindsamlingen. Der stilles derfor krav til blandt andet Lø…
Lots (2)
Lot 1Supply of common waste system for Nordværk
DKK 30m · 96 monthsNordværk I/S udbyder anskaffelse, implementering og efterfølgende drift og vedligeholdelse af et nyt fagsystem til administration og understøttelse af affaldsindsamlingen, herefter benævnt Løsningen. Anskaffelsen gennemføres med henblik på at erstatte den nuværende systemunderstøttelse af Nordværks renovationsområde og etablere en samlet, tidssvarende og fremtidssikret Løsning, der kan understøtte de forretningsprocesser, som knytter sig til administration, planlægning, sagsbehandling, udførelse, registrering, opfølgning og dokumentation af affaldsindsamlingen. Anskaffelsen omfatter levering og implementering af Løsningen samt de ydelser, der er nødvendige for at etablere og tage Løsningen i brug. Dette omfatter blandt andet afklaring og konfiguration, migrering og etablering af relevante data, etablering og tilpasning af Integrationer, test, uddannelse, dokumentation, idriftsættelse samt efterfølgende drift, support, vedligeholdelse og videreudvikling i overensstemmelse med Kontrakten og Kontraktens bilag. Løsningen skal understøtte Nordværks samlede værdikæde på renovationsområdet fra en borgers eller kundes ordning, henvendelse eller bestilling til planlægning og udførelse af den konkrete renovationsopgave samt efterfølgende registrering, sagsbehandling, opfølgning, controlling, dokumentation og grundlag for afregning. Anskaffelsen indgår i Nordværks arbejde med at sikre en effektiv, sammenhængende og datadrevet administration og drift af affaldsindsamlingen. Løsningen skal understøtte standardiserede og kontrollerbare arbejdsgange, høj datakvalitet, reduceret behov for manuelle processer samt bedre muligheder for styring, opfølgning og løbende udvikling af renovationsområdet. Løsningen skal samtidig kunne indgå hensigtsmæssigt i Nordværks øvrige systemlandskab og understøtte organisatoriske, driftsmæssige og teknologiske ændringer over Kontraktens løbetid. Løsningens overordnede formål er navnlig: i) at understøtte sammenhængende og effektive arbejdsgange inden for kundeadministration, sagsbehandling, driftsplanlægning, opgaveudførelse, registrering, controlling og opfølgning, ii) at understøtte den operationelle affaldsindsamling for både Nordværks egne og eksterne renovatører, herunder planlægning, ruter, Navigation, registrering af udførte opgaver, håndtering af afvigelser og driftsmæssig opfølgning, og iii) at etablere et fleksibelt og fremtidssikret systemgrundlag med høj datakvalitet og gode muligheder for integration, konfiguration, automatisering, rapportering og løbende videreudvikling. De forretningsprocesser og den funktionalitet, der er gældende for Løsningen, er nærmere beskrevet i udbudsmaterialets Bilag 3 – Leverancebeskrivelse. Løsningen forventes at skulle understøtte flere forskellige interne og eksterne brugergrupper. Dette omfatter blandt andet ca. 186-200 interne renovationsmedarbejdere, 55-65 administrative medarbejdere, 10-20 administratorer/superbrugere, 40-50 administrative brugere hos eksterne renovatører samt 100-110 renovationsmedarbejdere hos eksterne re-novatører. Brugergrupperne vil have forskellige roller og adgangsbehov i Løsningen. Løsningen skal etableres på en teknisk platform, der understøtter de krav til tilgængelighed, sikkerhed, integration, skalerbarhed, drift og videreudvikling, der fremgår af Kontrakten og Kontraktens bilag. De nærmere tekniske krav til Løsningen og dens etablering fremgår af udbudsmaterialets relevante bilag. Løsningen skal have en åben, gennemsigtig og veldokumenteret arkitektur og skal kunne indgå i Nordværks samlede systemlandskab. Leverandøren skal levere og vedligeholde den Dokumentation, der er nødvendig for blandt andet drift, administration, Integrationer, konfiguration, fejlsøgning og videreudvikling af Løsningen, i overensstemmelse med kravene i Kontrakten og Kontraktens bilag. Løsningen understøtter forretningskritiske processer i forbindelse med den daglige administration og udførelse af affaldsindsamlingen. Der stilles derfor krav til blandt andet …
Lot 2
DKK 30m
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Minimum turnover
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Check it against my companyShow the notice text (4)
It is a minimum requirement that the applicant had a turnover of at least DKK 2 million in the most recently completed and audited financial year.
It is a minimum requirement that the applicant had positive equity in the latest completed and audited financial year.
It is a minimum requirement that the applicant's solvency ratio was at least 20% in the most recently completed and audited financial year.
In ESPD Part IV.C: “Technical and professional ability”, the applicant must attach up to the 3 most significant comparable references, cf. section 2.1 of the tender conditions on "Description of the procurement", performed within the last 3 years. Performed within the last 3 years means that the references must not have been completed earlier than the date reached when calculating 3 years backwards from the deadline for submitting the pre-qualification application. References older than this will not be taken into consideration. References that have not yet been fully completed may be included in the application, but in that case it is important that the applicant states what has been performed for the reference at the time of application. Each reference should include: • A description of the specific delivery, including purpose, scope, and sub-deliverables in the delivered solution • Information about the Customer • Information on when the project was performed (start and end date, if completed) • Information on the estimated contract value (if possible) • Information on the applicant's role and responsibility in the delivery. If more than 3 applicants meet the established minimum requirements, cf. the minimum requirements for economic and financial standing, the Contracting Authority will pre-qualify the 3 most suitable applicants, who will then be invited to submit tenders. The selection of the most suitable applicants will be made on the basis of the submitted references, cf. above, including the extent to which these are assessed to be comparable to the tendered task, cf. section 2.1 of the tender conditions "Description of the procurement". Consequently, the number of references alone will not be decisive for the selection, but rather the specific content, relevance, and comparability of the individual references to the tendered task and its scope and purpose. Deficiencies or ambiguities in the description of the above may have a negative impact on the selection. If the applicant relies on the references of one or more entities (e.g. a parent company or sister company or a subcontractor), or if the applicant is a consortium of economic operators (e.g. a joint venture), information regarding ESPD Part IV.C must be provided in a separate ESPD for each of the participating entities. The reference list must not exceed the 3 most comparable and relevant references. If the applicant relies on the capacity of one or more entities (e.g. a parent company or sister company or a subcontractor) or the applicant is a consortium of economic operators (e.g. a joint venture), the maximum number of references to be submitted must still be respected and must thus not exceed 3 in total. Should the application nevertheless include more than 3 references, the Contracting Authority will consider the 3 most recent references calculated from the date of final delivery (references that are not yet completed will not be included in such a case). The references should comply with the following character limitation: Each reference description should not exceed 4,000 characters without spaces. No minimum requirements are set for technical and professional ability. The selection of applicants invited to submit tenders will be based on an assessment of the applicants with the most relevant comparable references. Nordværk will evaluate the applicants and their references based on the extent to which the references demonstrate experience with the following elements, listed in order of priority: 1. Mapping and migration of large, complex, and heterogeneous datasets, including historical data from one or more existing core IT systems. 2. Implementation of coherent functionality across customer administration, operational administration, and driver/navigation solutions. This includes, among other things, customer and container administration, changes and case processing, setup of schemes, routes, and emptying schedules, as well as the driver's execution a…
How offers are scored
- Underkriterie 1 – Pris (25 %) Evalueringen af underkriteriet "Pris"…25%
- Funktionalitet (40 %) Evalueringen af underkriteriet "Funktionalite…40%
- Underkriterie 3 - Implementeringsydelser (20 %) Evalueringen af und…20%
- Underkriterie 4 – Driftsydelser (15 %) Evalueringen af underkriteri…15%
What this buyer bought before
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