Technical assistance, operation, CAU and maintenance of the basic and communications software of the information systems of the Information and Communications Technologies Department of the City of Valladolid.

Concejalía Delegada General del Área de Hacienda, Personal y Modernización Administrativa del Ayuntamiento de ValladolidValladolid, SpainNotice 626704-2026

At a glance

Concejalía Delegada General del Área de Hacienda, Personal y Modernización Administrativa del Ayuntamiento de Valladolid (Valladolid, Spain) is tendering: Technical assistance, operation, CAU and maintenance of the basic and communications software of the information systems of the Information and Communications Technologies Department of the City of Valladolid.. Offers are due 15 Oct 2026, 23:59 CEST. Estimated value €1.6m, 2 lots. Bidders must show, among other things: references, minimum turnover.

15 Oct 2026, 23:59 CEST
Deadline: €1.6m
Estimated value: Open procedure
Procedure: Computer support and consultancy services (72600000)
Main CPV: 11 Sept 2026
Published

Analyse this tender in SalesDots Official notice Tender documents

Translated from the official notice. The original text is the legally binding one.

What the buyer wants

User Care Center (CAU)

Technical assistance, operation, CAU and maintenance of the basic and communications software of the information systems of the Information and Communications Technologies Department of the City of Valladolid.

Lots (2)

Lot 1User Care Center (CAU)
€1.6m · 24 months
Lot 2Asistencia Técnica, Operación y Mantenimiento del Software de Base y de Comunicaciones
€4.7m · 24 months

What a bidder needs

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References
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Minimum turnover
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Annual business figure

Work done

How offers are scored

L.2.1.1.1- OFERTA ECONÓMICA LOTE 1.25%
L.2.1.1.2.1 - MEJORAS EN LA TITULACIÓN DEL EQUIPO DE TRABAJO LOTE 1.2%
L.2.1.1.2.2 - MEJORAS EN LA EXPERIENCIA DEL EQUIPO DE TRABAJO LOTE 1.12%
L.2.1.1.2.3 - MEJORAS EN LA FORMACIÓN DEL EQUIPO DE TRABAJO LOTE 1.7%
L.2.1.1.3 - HORAS ADICIONALES DE SERVICIO LOTE 1.2%
L.2.1.1.4 - MEJORA DE LOS ACUERDOS DE NIVEL DE SERVICIO LOTE 1.12%
L.3.1.2.1.1.- PLAN DE CALIDAD Y MEJORA CONTINUA LOTE 1.8%
L.3.1.2.1.2.- PLAN DE DOCUMENTACIÓN DE PROCESOS Y GESTIÓN DEL CONOC…6%
L.3.1.2.1.3 - PLANIFICACIÓN DEL SERVICIO DE GUARDIAS LOTE 1.4%
L.3.1.2.1.4.- PLAN DE ASUNCIÓN DEL SERVICIO LOTE 1.4%
L.3.1.2.2.- PLAN DE MEJORA DE LA ATENCIÓN AL USUARIO.6%
L.3.1.2.3.- PLANES DE FORMACIÓN CONTINUA.6%

What this buyer bought before

Recent IT contracts awarded by the same buyer, from published award notices.

Servicio de mantenimiento y evolución de la plataforma de administración electrónica AVANTE del Ayuntamiento de Valladolid.
Winner: Guadaltel, S.A · 3 bids
€347,605
24 Aug 2026
Adquisición y mantenimiento de un conjunto de licencias vinculadas con el Centro de Proceso de Datos y el Centro de Atención a Usuarios del Ayuntamiento de Val…
Winner: TELEFONICA SOLUCIONES DE INFORMATICA Y COMUNICACIONES DE ESPAÑA SA
€421,747
28 Oct 2025
Servicios de actualización y mantenimiento de diversas aplicaciones y herramientas web del Ayuntamiento de Valladolid
Winner: Luce Innovative Technologies SL
€165,494
20 Oct 2025
Adquisición y mantenimiento de un conjunto de licencias vinculadas con el Centro de Proceso de Datos y los Sistemas de Información del Ayuntamiento de Valladol…
Winner: ABAST SYSTEMS & SOLUTIONS, S.L.
€1.2m
23 Sept 2025
Suministro de licencias y soporte técnico de un conjunto de productos informáticos en el Ayuntamiento de Valladolid.
Winner: Baratz Servicios de Teledocumentacion S.A.U
€318,931
18 Aug 2025
Servicio de soporte al desarrollo de sistemas de información y oficina de calidad del software para el Departamento de Tecnologías de la Información y las Comu…
Winner: ALTEN SOLUCIONES PRODUCTOS AUDITORIA E INGENIERIA. S.A.U
€931,565
16 Dec 2024

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Source: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform.