Ticketing system

The object of the procurement is the preparation of the overall system described in the procurement documents, including the establishment of operational readiness by the contractor on the basis of a work contract and the system service and the further development of the overall system. The overall system consists of a customary ticket system software (on premise or in the rlp cloud of the LDI / rental) that meets the requirements of modern ticket processing by the customer, including associated ticket system software that is customized for the customer. adapted integrations into the client’s IT system in accordance with the further regulations, in particular in accordance with the functional and technical specifications of the client, cf. service description. This includes, among other things, the integration of the ticket system software into the SAP landscape operated by the customer, inter alia, connection to the transport management, the mapping of various evaluations and reports, the establishment of knowledge databases and migrations from various source systems. In order to produce the overall system, the software is to be set up and configured, among other things, in particular to create user accounts and to provide data in accordance with the specification of the services or services. Import system environment, connect the software via interfaces to various tools of the client, establish the required automation, establish a high level of interoperability with the named third-party systems, test, set up and operate test instances, successfully implement the onboarding process incl. Complete interface integration with third-party systems and training. Productive use after acceptance of the entire system must be possible for all connected users of the client, cf. service description, as of 01.08.2027 in accordance with the contract. Further details can be found in the attached procurement documents, in particular the service description, the system environment and the contract.