User support service for the digital services of the TGSS
At a glance
Gerencia de Informática de la Seguridad Social (Madrid, Spain) is tendering: User support service for the digital services of the TGSS. Offers are due 16 Nov 2026, 14:00 CET. 12-month contract, 2 lots. Bidders must show, among other things: minimum turnover.
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Translated from the official notice. The original text is the legally binding one.
Key facts
- Deadline
- not published
- Estimated value
- 12 months
- Duration
- Open procedure
- Procedure
- 2 Nov 2026
- Published
- 759379-2026
- Notice number
- 2026/7020
- Reference number
- IT services: consulting, software development, Internet and support (72000000)
- Main CPV
- ES300
- Place of performance (NUTS)
- 2
- Lots
- Spanish
- Language of offers
The buyer did not publish an estimated value in the notice.
Dates
Every date of the notice and its changes, in order. Times: Brussels / Warsaw.
Notice published
Deadline for offers
Opening of offers
What the buyer wants
The purpose of this contract is the technical support service for the Technical Service of the Social Security Computer Management (hereinafter GISS) for the treatment and resolution of the consultations and incidents from the General Social Security Treasury (hereinafter TGSS) and the National Social Security Institute (hereinafter INSS), which relate to the use by users of the digital services of both entities.
CPV codes
- 72000000IT services: consulting, software development, Internet and supportmain
Lots (2)
The contract is divided into 2 lots. Offers may be submitted for selected lots where the documents allow it.
Lot 1User support service for the digital services of the TGSS
- Estimated value:
- not published
- Duration:
- 12 months
- Place (NUTS):
- ES300
- CPV:
- 72000000 · IT services: consulting, software development, Internet and support
The purpose of this contract is the technical support service for the Technical Service of the Social Security Computer Management (hereinafter GISS) for the treatment and resolution of the consultations and incidents from the General Social Security Treasury (hereinafter TGSS) and the National Social Security Institute (hereinafter INSS), which relate to the use by users of the digital services of both entities.
Lot 2
- Estimated value:
- not published
- Duration:
- 12 months
Conditions for participation & required documents
What the notice asks bidders to prove, and the documents it requires. Full text below.
Conditions in the notice
- Minimum turnoverMinimum annual turnover or financial standing
Detected automatically in the published notice. Always confirm against the tender documents.
Show the notice text (1)
Annual business figure
Options, renewals, framework
- Renewals: up to 1 time
This is how SalesDots checks this tender: the notice's conditions, this contract's own facts, the requirements typical for its category and your company's registers. The statuses below are an example; you see the real result after signing in.
4 met · 0 expiring · 0 missing · 5 to check
Conditions in this notice
- Minimum turnoverturnover from your financial statements against the thresholdIn your profile
This tender's facts
- 2 lotschoose the lots you can deliver and price each oneNeeds a look
- Price — 50 ptsyour price against past winning bidsNeeds a look
- Who wins at this buyerrecently: FSAS Technologies S.L., Oracle Ibérica S.R.L. — 5 different winners in the last 6 awardsNeeds a look
Typical for: Managed services
- Service levels (SLA)availability, response and penalty terms you can meetNeeds a look
- Information securityISO/IEC 27001 or equivalent controlsIn your profile
- Service and data locationwhere the service runs and where data is keptIn your profile
- Business continuitybackups, disaster recovery and an exit planNeeds a look
- Operations teamqualified staff for the required service hoursIn your profile
Registers — checked automatically
- Registro Mercantilcompany active, directors matchVerified
- ROLECE (official bidder register)registration valid, data currentVerified
- EU VAT (VIES)number active in VIESVerified
- LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
- Sanctions screeningcompany and owners not listedVerified
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Award criteria
The full criteria and their weights, as published in the notice.
For all lots
- Quality5%
Stability in employment and maintenance of working conditions.
- Quality10%
Formación adicional de todo el personal incorporado al servicio de asistencia técnica.
- Price50%
Porcentaje de descuento único sobre los precios unitarios de todas las categorías .
- Quality35%
Plan de arranque y mantenimiento del servicio.
Buyer
Gerencia de Informática de la Seguridad Social
- Address
- 28041 Madrid, Spain
- Region (NUTS)
- ES300
- Official contact address
- [email protected]
- The functional mailbox published in the notice. We never publish personal data.
Register identifiers
- EU VAT
- ES10000400057829
- Registration no. in the notice
- 10000400057829
What this buyer bought before
111 IT contract award notices 2019–2026, €884.9m in total.
Servicio de mantenimiento de equipamiento de almacenamiento NETAPP
Winner: FSAS Technologies S.L. · 1 bid
€265,833
26 Aug 2026
Servicio de mantenimiento de sistemas distribuidos
Winner: FSAS Technologies S.L. · 1 bid
€1.4m
17 Jul 2026
Suministro de la actualización y soporte de la base instalada de productos Oracle con destino al Ministerio de Inclusión, Seguridad Social y Migraciones.
Winner: Oracle Ibérica S.R.L. · 1 bid
€260,222
8 Jul 2026
Suministro de la actualización y soporte de la base instalada de productos Oracle junto con servicios de soporte con destino a la Gerencia de Informática de la…
Winner: ORACLE IBÉRICA SRL · 1 bid
€11.3m
26 Jun 2026
Servicio de apoyo técnico, asesoría y consultoría de la Oficina de unidades provinciales y relaciones de la Gerencia de Informática de la Seguridad Social
Winner: UTE NTT DATA SPAIN - NTT DATA SPAIN BPO · 5 bids
€65
1 Jun 2026
Servicio de apoyo técnico, asesoría y consultoría para la Oficina de Transformación Digital de la Gerencia de Informática de la Seguridad Social.
Winner: Accenture, S.L. Sociedad Unipersonal · 3 bids
€4.1m
1 Jun 2026
How to submit an offer
Offers are submitted only on the buyer's platform, before the deadline for offers.
- contrataciondelestado.es
- Platform
- yes
- Electronic submission
- no
- Electronic auction
Questions & answers
What is the deadline for offers in "User support service for the digital services of the TGSS"?
Offers are due by 16 Nov 2026, 14:00 CET.
What is the estimated value?
The buyer did not publish an estimated value in the notice.
Who is the buyer?
Gerencia de Informática de la Seguridad Social (Madrid, Spain).
Where and how do I submit an offer?
Offers are submitted electronically on contrataciondelestado.es.
Is the contract divided into lots?
Yes, into 2 lots.
How are offers scored?
quality 5%, quality 10%, price 50%, quality 35%.
Which procedure is used?
Open procedure.
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Track this tenderSource: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 3 Nov 2026, 22:01 CET.