Virtual Tourist Information - AI-based Guest Consultation, Lot 1 - Hardware (Digital Kiosks & Monitors)
At a glance
Felsenland Südeifel Tourismus GmbH (Bollendorf, Germany) is tendering: Virtual Tourist Information - AI-based Guest Consultation, Lot 1 - Hardware (Digital Kiosks & Monitors). Offers are due 13 Nov 2026, 10:00 CET. Bidders must show, among other things: certificates, references, key people, minimum turnover, insurance.
Published on:TEDBekanntmachungsservice (DÖE)
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Translated from the official notice. The original text is the legally binding one.
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Key facts
- Deadline
- not published
- Estimated value
- Negotiated with call
- Procedure
- 15 Oct 2026
- Published
- 714369-2026
- Notice number
- 275/26
- Reference number
- Touch screen monitors (30231320)
- Main CPV
- DEU
- Place of performance (NUTS)
- allowed
- Variant offers
- German
- Language of offers
The buyer did not publish an estimated value in the notice.
Dates
Every date of the notice and its changes, in order. Times: Brussels / Warsaw.
Notice published
Deadline for offers
What the buyer wants
Lot 1 - Hardware (Digital Kiosks and Monitors) - Subject of this call To supply, assemble and put into operation are a total of 18 units:
- 12 Outdoor Information Steels (minimum 55", IP 65 / IK 10, freestanding, portrait format)
- 3 Indoor Information Steels (minimum 49", freestanding, portrait format)
- 2 Outdoor Touchscreen Monitors (minimum 49", IP 65, wall installation)
- 1 Indoor Touchscreen Monitor (minimum 49", wall installation) All devices must be designed for 24/7 continuous operation and must support capacitive multitouch (minimum 10 points), multilingual content (DE, EN, NL, FR) and a WCAG 2.2 Level AA-compliant display (BFSG).Displays shall have an average service life of at least 60,000 operating hours; Individual components (display, PC, power supply, fan) shall be interchangeable individually. The supply of spare parts shall be confirmed for at least 10 years.The outdoor devices are equipped with a microphone array with beamforming, hardware-side echo cancellation and weatherproof, vandalism-protected loudspeakers, as the devices provide voice-controlled AI advice. Sensitive components (PC/media computers) must be able to be dismantled, secured and reinstated at short notice in case of danger (e.g. flood warning).The scope of services also includes on-site technical commissioning (network configuration, display settings, remote maintenance access, acceptance log) and basic monitoring including remote maintenance and always-on service until 31.12.2038 (24/7 monitoring of the device status, automatic status notifications, remote diagnosis and restart, introduction of security-relevant updates, usage statistics, GSM module per outdoor part for the Internet-independent restart).Structural measures (fundament, power connection, cable installation, internet connection) are provided by the client or the site managers and are not the subject of this lot. The hardware forms the physical basis for the display of the content from Lot 2 (Digital Service Platform) and the AI advisory system from Lot 3. The services are to be coordinated with the contractors of lots 2 and 3; the overarching service level agreement (Meta-SLA) is binding.
CPV codes
- 30231320Touch screen monitorsmain
- 30231300Display screens
- 51610000Installation services of computers and information-processing equipment
- 50320000Repair and maintenance services of personal computers
- 48000000Software package and information systems
Conditions for participation & required documents
What the notice asks bidders to prove, and the documents it requires. Full text below.
Conditions in the notice
- CertificatesCompany or personnel certificates named in the notice
- ReferencesSimilar contracts delivered before
- Key peopleNamed roles, CVs or minimum team
- Minimum turnoverMinimum annual turnover or financial standing
- InsuranceProfessional or liability insurance
Detected automatically in the published notice. Always confirm against the tender documents.
Show the notice text (13)
- Declaration as to whether and with regard to which services the applicant relies on the capacities of other enterprises and whether the necessary resources are available to them.
- Indication of the part of the contract that the applicant may intend to subcontract to third parties.
Explanation of the number of employees and their training within the last 3 years (management personnel, engineers, technicians, service personnel) (§ 122 para 2 no. 3 GWB).
Minimum applicant experience requirement: at least 2 references on the delivery and commissioning of digital information kiosks, or Stelen or comparable touchscreen systems from the last 5 years. At least one of these references shall include continuous outdoor equipment. In each case, the customer and contact person, the service period, the number and type of devices delivered, the scope of services (delivery, commissioning, maintenance/monitoring) and the order value must be specified. It is possible to prove more suitability by further references. In the case of equally qualified applicants, lots shall be decided on the selection of participants.
1. Tabular list, in which the persons intended for the provision of services are mentioned by name and with an indication of the respective qualification, which must be proven on request by means of evidence of education or study or other comparable documents, and with an indication of professional experience in years (§ 122 para 2 no. 1 GWB). Minimum requirement for technical service: at least two qualified service technicians, who are available nationwide for on-site operations.
1. Proof of the suitability of the offered devices for 24/7 continuous operation and compliance with the required protection classes (manufacturer's declaration, technical data sheets or test protocols). Explanation of the technical equipment and software used for remote maintenance and hardware monitoring, including procedures for data exchange and backup.
Declaration on the total turnover of the applicant in the last 3 financial years (§ 122 para 2 no. 2 GWB).
1. If the applicant belongs to a group of undertakings, he/she must state with his/her request to participate the extent to which he/she is linked to the other undertakings. Declaration by the applicant that he does not belong to the categories referred to in Article 5 k(1) of Regulation (EU) No 833/2014 as amended by the art. 1 point. 23 of Council Regulation (EU) 2022/576 of 8 April 2022 (Sanctions Regulation) companies or persons related to Russia. If the applicant belongs to a group of undertakings, he or she must declare with his or her request to participate that this also does not apply to the affiliated undertakings.
Minimum requirement: The applicant must have a company or professional liability insurance whose cover for personal injury is at least 1 million. EUR and in addition for other property and property damage at least 1 million EUR. This must be proven by a certificate of liability insurance or by a declaration of the insurance that the insurance sum will be available in the case of an order. The required evidence shall be submitted in text form.
Declaration of turnover for deliveries and services comparable to the advertised services in the last 3 financial years (§ 122 para 2 no. 2 GWB).
If the applicant is a legal person, he/she must present with his/her request for participation a commercial register extract or proof in accordance with the legislation of his/her home country.
The applicant’s experience in supplying and putting into service comparable devices on the basis of the submitted references which meet the minimum requirements for the required references. It is possible to prove more suitability by further references. In the case of equally qualified applicants, lots shall be decided on the selection of participants.
Professional experience in years of persons intended to provide services (project management and deputy project management). In the case of candidates with equal qualifications, lots shall be chosen.
Accumulated professional experience of the persons intended to provide the service on the basis of the references submitted which meet the minimum requirements. Each for the person intended to provide the service (project manager and figurative project manager). It is possible to prove more suitability by further references. In the case of equally qualified applicants, lots shall be decided on the selection of participants.
Options, renewals, framework
- Options: foreseen
This is the SalesDots check: every condition in the notice, the company registers and your whole company profile — certificates with expiry dates, team, references and financials — in one place. The results below are an example; you see the real one after signing in.
14 met · 2 expiring · 2 missing · 2 to check
Conditions in this notice
- Certificatescertificate in the profile, valid on the bid dateIn your profile
- References3 matching references from the last 3 yearsIn your profile
- Key people2 people in the team meet itIn your profile
- Minimum turnoverturnover from financial statements above the thresholdIn your profile
- Insuranceliability policy expires before the bid deadlineExpires before the deadline
Registers — checked automatically
- Handelsregistercompany active, managing directors matchVerified
- Transparenzregister (beneficial owners)entry matches the shareholdersVerified
- Wettbewerbsregister (exclusions)no entry that excludes you from public contractsVerified
- EU VAT (VIES)number active in VIESVerified
- LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
- Sanctions screeningcompany and owners not listedVerified
Company profile — matched to the requirements
- ISO/IEC 27001company certificate, validIn your profile
- ISO 9001company certificate — renew before you bidExpires before the deadline
- ISO 22301add it or bring in a consortium partnerNot in your profile yet
- Project manager — PMP / PRINCE22 people, 5+ years of experienceIn your profile
- Solution architect — TOGAFno certified personNot in your profile yet
- IT references, last 3 years3 public-sector implementationsIn your profile
- Turnover, last 3 yearsfrom financial statementsIn your profile
- Partner status (Microsoft, SAP, Oracle)to confirm with the vendorNeeds a look
- Security clearance (Poufne, NATO)to check in the teamNeeds a look
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Award criteria
The full criteria and their weights, as published in the notice.
- Price of the service (investment costs)20%
The offer with the most economically advantageous price receives 10 points. An offer with a price twice as high gets 0 points. Interpolation takes place between them. Decisive is the total price over the period up to 31.12.2038, formed by the one-time investment costs (delivery, assembly, commissioning, license hardware monitoring) over 10 years.
- Price of the Service (Maintenance Costs)15%
The offer with the most economically advantageous price receives 10 points. An offer with a price twice as high gets 0 points. Interpolation takes place between them. Decisive is the total price over the term until 31.12.2038, formed from the running costs (maintenance) over 10 years.
- Technical Quality of the Hardware35%
An offer receives 0-3 points, which meets the technical requirements only narrowly or with deviations that can affect the operation at high-traffic outdoor locations, especially in the case of readability, protection class, voice recording, sensor technology or service life. 4-6 points receives an offer that fully meets the technical requirements, allows a low-interference 24/7 continuous operation and provides the required evidence (manufacturer declarations, technical data sheets, test reports) conclusively. 7-10 points receives an offer that goes beyond that, in particular by a higher readability (especially despite solar radiation) and robustness, a robust voice recording in the outdoor area, a more extensive sensor system and a consistent modular design can be presented in a comprehensible manner.
- Maintenance and Monitoring Concept10%
An offer receives 0-3 points, in which no or little emphasis is placed on a maintenance and monitoring concept and in which responsibilities, accessibility and processes in the event of a failure remain unclear. 4-6 points receives an offer that presents a coherent concept for basic monitoring, remote maintenance and always-on-service and allows you to expect compliance with the required response and recovery times. 7-10 points receives an offer in which, in addition, disruptions are proactively detected and reported, a clear escalation logic and representation regulation is presented, short distances for on-site operations are guaranteed by regionally available service partners and meaningful reporting is offered.
- Response times in case of interface disruptions (Meta-SLA)5%
An offer receives 0-3 points, which does not or only partially meet the minimum periods of the meta-SLA per severity. 4 points receives an offer that meets the minimum deadlines of the meta-SLA per severity. 5-7 points receives an offer that is at least 25% below the minimum time limits across all grades. 8-10 points receives an offer that is at least 50% below the minimum time limits across all grades.
- Qualification and experience of the personnel designated for the execution of the contract5%
An offer receives 0-3 points, in which the nominees have little or no experience with comparable projects. 4-6 points receives an offer in which the nominees have experience from comparable projects and can expect a low-friction order execution. 7-10 points receives an offer in which the nominees have relevant experience with projects in the tourism or public sector as well as with the integration of the hardware into third-party software and playback systems.
- Sustainability10%
An offer receives 0-3 points, which contains no or only flat-rate information on energy consumption, repairability and the lifetime of the devices. 4-6 points receives an offer that shows the annual energy consumption per device and the repairability and the spare parts availability. 7-10 points receives an offer, which also provides a significantly below-average energy demand, an automatic performance adjustment in operation as well as proof of energy efficiency, material use and take-back or recycling of the equipment.
Buyer
Felsenland Südeifel Tourismus GmbH
- Address
- Neuerburgerstraße 6, 54669 Bollendorf, Germany
- Website
- www.felsenland-suedeifel.de
- Official contact address
- [email protected]
- The functional mailbox published in the notice. We never publish personal data.
Register identifiers
- Registration no. in the notice
- 072325005000-001-69
What this buyer bought before
Recent IT contracts awarded by the same buyer, from published award notices.
No earlier IT award by this buyer is published yet.
How to submit an offer
Offers are submitted only on the buyer's platform, before the deadline for offers.
- www.dtvp.de
- Platform
- yes
- Electronic submission
- no
- Electronic auction
Questions & answers
What is the deadline for offers in "Virtual Tourist Information - AI-based Guest Consultation, Lot 1 - Hardware (Digital Kiosks & Monitors)"?
Offers are due by 13 Nov 2026, 10:00 CET.
What is the estimated value?
The buyer did not publish an estimated value in the notice.
Who is the buyer?
Felsenland Südeifel Tourismus GmbH (Bollendorf, Germany).
Where and how do I submit an offer?
Offers are submitted electronically on www.dtvp.de.
How are offers scored?
Price of the service (investment costs) 20%, Price of the Service (Maintenance Costs) 15%, Technical Quality of the Hardware 35%, Maintenance and Monitoring Concept 10%, Response times in case of interface disruptions (Meta-SLA) 5%, Qualification and experience of the personnel designated for the execution of the contract 5%, Sustainability 10%.
Which procedure is used?
Negotiated with call.
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Track this tenderSource: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 7 Nov 2026, 11:33 CET.