AI assistant for the housing benefit office
At a glance
Landratsamt Unstrut-Hainich-Kreis (Mühlhausen, Germany) is tendering: AI assistant for the housing benefit office. Offers are due 18 Nov 2026, 09:00 CET. 12-month contract, 2 lots. Bidders must show, among other things: ISO 27001, references, key people, minimum turnover, insurance.
Published on:TEDBekanntmachungsservice (DÖE)
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Translated from the official notice. The original text is the legally binding one.
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Key facts
- Deadline
- not published
- Estimated value
- 12 months
- Duration
- Open procedure
- Procedure
- 19 Oct 2026
- Published
- 719791-2026
- Notice number
- 2026-061-UHK-Dig-EU
- Reference number
- Software supply services (72268000)
- Main CPV
- DEG09
- Place of performance (NUTS)
- 2
- Lots
- not allowed
- Variant offers
- German
- Language of offers
The buyer did not publish an estimated value in the notice.
Dates
Every date of the notice and its changes, in order. Times: Brussels / Warsaw.
Notice published
Deadline for questions
Deadline for offers
Opening of offers
Offers binding until (computed)computed
42 days from the deadline for offers, per the notice
What the buyer wants
The district of Unstrut-Hainich intends to procure an AI-based assistance system to support housing benefit processing. The system is intended to support employees in particular in the collection and preparation of incoming applications and proofs, in the completeness and plausibility check as well as in the preparation of further processing steps. The system produces only assistive proposals. The legal examination, assessment and decision remain entirely with the responsible processing.
An operational standard software in the operating model Software-as-a-Service (SaaS) including setup, configuration, hosting, maintenance and support will be announced. An individual new development of the overall system is not the subject of the contract. Setting up the system connection is part of the scope of services.
CPV codes
- 72268000Software supply servicesmain
Lots (2)
The contract is divided into 2 lots. Offers may be submitted for selected lots where the documents allow it.
Lot 1AI assistant for the housing benefit office
- Estimated value:
- not published
- Duration:
- 12 months
- Place (NUTS):
- DEG09
- CPV:
- 72268000 · Software supply services
The district of Unstrut-Hainich intends to procure an AI-based assistance system to support housing benefit processing. The system is intended to support employees in particular in the collection and preparation of incoming applications and proofs, in the completeness and plausibility check as well as in the preparation of further processing steps. The system produces only assistive proposals. The legal examination, assessment and decision remain entirely with the responsible processing. An operational standard software in the operating model Software-as-a-Service (SaaS) including setup, configuration, hosting, maintenance and support will be announced. An individual new development of the overall system is not the subject of the contract. Setting up the system connection is part of the scope of services.
Lot 2
- Estimated value:
- not published
- Duration:
- 12 months
Conditions for participation & required documents
What the notice asks bidders to prove, and the documents it requires. Full text below.
Conditions in the notice
- CertificatesISO 27001
- ReferencesSimilar contracts delivered before
- Key peopleNamed roles, CVs or minimum team
- Minimum turnoverMinimum annual turnover or financial standing
- InsuranceProfessional or liability insurance
Detected automatically in the published notice. Always confirm against the tender documents.
Show the notice text (6)
gem. Conditions of participation No. 1 a Registration with the competent professional or commercial register b Membership in a professional association c Indicate VAT identification number d If no serious misconduct has been committed that calls into question the reliability of an applicant
gem. Conditions of participation No. 2 a Indication Total turnover of the last three financial years b Indication on insolvency proceedings and liquidation c statutory obligations for the payment of taxes, duties and contributions to the statutory social security are fulfilled
gem.
Conditions of Participation No. 2 d Proof of an IT professional liability or property damage liability insurance with a cover sum of at least 2 million. €, a company liability insurance with a cover sum of at least € 500,000 for personal and property damage and at least 1 million. € for pecuniary damages (if these are not already covered by another of the required insurances) and a cyber insurance with a coverage sum of at least € 1 million, each per claim and with a performance maximized at least twice per insurance year. (confirmation of insurance* not older than 12 months at the closing date of the offer) Or if this does not exist as required at the time of submission of the offer, a self-declaration by the bidder that in the case of placing the order a corresponding insurance is concluded as well as a confirmation by an insurer that he is ready to conclude such an IT professional liability insurance / property damage liability insurance and cyber insurance with the bidder (copy insurance policy must be submitted until the start of the contract) Coverage must be fully maintained over the term of the contract.
In the case of a grouping of bidders, the declarations of insurance shall be attached for each member of the grouping of bidders and the full coverage shall be provided for all members.
gem. Conditions of participation No 3a A reference from the last three years on the implementation and operation of comparable SaaS/AI solutions for document processing and completeness or plausibility checking for contracting authorities or in a comparable sensitive personal data environment. The reference shall include a productive DMS/e-file link. Indicate the terms of service, contract value, service period and contact details of the contracting entity.
gem. Conditions of participation No 3b A valid ISO/IEC 27001 certificate or equivalent proof of information security management of the data centre used shall be provided. The scope must cover the assumed services for the provision and operation of the AI housing assistant. Required certificates shall be valid at the end of the tendering period. If the validity expires until December 2026 inclusive, a proof of the initiated recertification or Renewal submitted. Equivalent evidence shall only be allowed if its scope, depth of test and timeliness correspond to the abovementioned evidence. The equivalence shall be verifiable upon submission of a tender.
gem. Conditions of participation No 3c With the offer, a short profile of the planned project management must be submitted, which shows their experience in the implementation and integration of SaaS solutions with public contracting authorities.
Options, renewals, framework
- Options: foreseen
- Renewals: up to 3 times
This is the SalesDots check: every condition in the notice, the company registers and your whole company profile — certificates with expiry dates, team, references and financials — in one place. The results below are an example; you see the real one after signing in.
13 met · 2 expiring · 2 missing · 2 to check
Conditions in this notice
- ISO 27001certificate in the profile, valid on the bid dateIn your profile
- References3 matching references from the last 3 yearsIn your profile
- Key people2 people in the team meet itIn your profile
- Minimum turnoverturnover from financial statements above the thresholdIn your profile
- Insuranceliability policy expires before the bid deadlineExpires before the deadline
Registers — checked automatically
- Handelsregistercompany active, managing directors matchVerified
- Transparenzregister (beneficial owners)entry matches the shareholdersVerified
- Wettbewerbsregister (exclusions)no entry that excludes you from public contractsVerified
- EU VAT (VIES)number active in VIESVerified
- LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
- Sanctions screeningcompany and owners not listedVerified
Company profile — matched to the requirements
- ISO 9001company certificate — renew before you bidExpires before the deadline
- ISO 22301add it or bring in a consortium partnerNot in your profile yet
- Project manager — PMP / PRINCE22 people, 5+ years of experienceIn your profile
- Solution architect — TOGAFno certified personNot in your profile yet
- IT references, last 3 years3 public-sector implementationsIn your profile
- Turnover, last 3 yearsfrom financial statementsIn your profile
- Partner status (Microsoft, SAP, Oracle)to confirm with the vendorNeeds a look
- Security clearance (Poufne, NATO)to check in the teamNeeds a look
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Award criteria
The full criteria and their weights, as published in the notice.
For all lots
- Price
100 %
The notice does not publish weights — see the tender documents.
Buyer
Landratsamt Unstrut-Hainich-Kreis
- Address
- Lindenhof 1, 99974 Mühlhausen, Germany
- Region (NUTS)
- DEG09
- Website
- unstrut-hainich-kreis.de
- Official contact address
- [email protected]
- The functional mailbox published in the notice. We never publish personal data.
Register identifiers
- Registration no. in the notice
- 16064000-0001-29
What this buyer bought before
4 IT contract award notices 2020–2022, €3.5m in total.
Germany-Mühlhausen: Information systems and servers
Winner: Kupper IT GmbH · 1 bid
€1.9m
4 Jan 2022
Germany-Mühlhausen: Tablet computer
Winner: Alpha Computer Sales GmbH +2 more contractors · 3 bids
€877,357
9 Nov 2021
Germany-Mühlhausen: Personal computers
Winner: Kupper IT GmbH +2 more contractors · 2 bids
€596,230
21 Dec 2020
Germany-Mühlhausen: Time accounting or human resources software package
Winner: P & I Personal & Informatik AG · 6 bids
€152,520
27 Jul 2020
How to submit an offer
Offers are submitted only on the buyer's platform, before the deadline for offers.
- www.evergabe-online.de
- Platform
- yes
- Electronic submission
- no
- Electronic auction
Questions & answers
What is the deadline for offers in "AI assistant for the housing benefit office"?
Offers are due by 18 Nov 2026, 09:00 CET.
What is the estimated value?
The buyer did not publish an estimated value in the notice.
Who is the buyer?
Landratsamt Unstrut-Hainich-Kreis (Mühlhausen, Germany).
Where and how do I submit an offer?
Offers are submitted electronically on www.evergabe-online.de.
Is the contract divided into lots?
Yes, into 2 lots.
How are offers scored?
price.
Which procedure is used?
Open procedure.
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Track this tenderSource: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 7 Nov 2026, 19:22 CET.