Deadline changedSupport & maintenanceTEDPolski

Avaya system manufacturer support KBF/377/2026

Magyar Nemzeti BankBudapest, HungaryNotice 754003-2026 · Reference number: EKR001764462026

At a glance

Magyar Nemzeti Bank (Budapest, Hungary) is tendering: Avaya system manufacturer support KBF/377/2026. Offers are due 9 Nov 2026, 10:00 CET. 30-month contract. Bidders must show, among other things: certificates, references, bid deposit.

Official noticeTender documents

Already a customer? Open it in the app

Translated from the official notice. The original text is the legally binding one.

Key facts

Original deadline: 26 Oct 2026, 10:00 CET
Deadline
not published
Estimated value
30 months
Duration
Open procedure
Procedure
30 Oct 2026
Published
754003-2026
Notice number
EKR001764462026
Reference number
Software support services (72261000)
Main CPV
HU110
Place of performance (NUTS)
not allowed
Variant offers
Hungarian
Language of offers

The buyer did not publish an estimated value in the notice.

Dates

Every date of the notice and its changes, in order. Times: Brussels / Warsaw.

The deadline for offers was changed once: from 26 Oct 2026, 10:00 CET to 9 Nov 2026, 10:00 CET. The newest notice applies.

  1. Deadline changed (notice 724357-2026)

    26 Oct 2026, 10:00 CET → 2 Nov 2026, 10:00 CET

  2. Original deadline

  3. Notice published

  4. Deadline for offers

  5. Opening of offers

  6. Offers binding until (computed)computed

    30 days from the deadline for offers, per the notice

What the buyer wants

Providing support for the Avaya telephone centre and its accessories, as well as for the manufacturers of services and developments based on the telephone system, serving the applicant's buildings. The aim of the 30-month production aid can be divided into two parts:

  1. In the case of hardware or software failures under the proper operation of the Avaya system, support and assistance provided by manufacturers' engineers for the purpose of malfunctioning.
  2. Software tracking during the entire support period, which makes MNB available to all software in the system the latest versions and security updates. The manufacturer shall ensure that its systems can be operated safely, without fault and with the required functions throughout the life cycle. For unupdated software with an abandoned version, there would be operational risk.The Avaya system operated by MNB has the licences detailed in the table below. Producers' aid for these licences is the subject of procurement.Product code Description Quantity AVAYA AURA EXPERIENCE PORTAL R7 300716 AEP R7 Pcs SACR SACR SEXD SEXD SUCD SEXD SEXD SEXD SEXD SEXD SEXD SEXD SEXD SEXD SEXD SEXD SEXD SEXD SEXD SEXD SEXD SEXD SEXD SEXD SEXD SEXD SEXD SEXD SEXD PID SEXD PID PID SIND PID SEXD PID SEXD PID SEXD PID SACS SEXD PID SEXD PID SEXD SEXD SACS SACS SACS SEXD PID PID SACS SACS SACS SACS SACS SACS SOR SACS SACS SACS PID SACS SACID SACS SACS SACS SACS S2 S2 SACS SACS S2 PID S2 S2 PID S2 S2 S2 S2 SACS SACS SACS SACID PID SACS

CPV codes

  • 72261000Software support servicesmain

Conditions for participation & required documents

What the notice asks bidders to prove, and the documents it requires. Full text below.

Conditions in the notice

  • CertificatesCompany or personnel certificates named in the notice
  • ReferencesSimilar contracts delivered before
  • Bid depositA deposit or guarantee with the offer

Detected automatically in the published notice. Always confirm against the tender documents.

Show the notice text (1)

Reference M1 The applicant shall draw attention to the fact that, pursuant to Article 67 of the Kbt., the tender must state to the tenderer that he or she has completed the ESPD in order to demonstrate compliance with the eligibility requirement of reference M1 by making a simple declaration in point "alpha 'of Part IV of the form in accordance with Article R. 2 (5).

The documents required by the procurement documents shall be submitted by the contracting authority at the request of the contracting authority pursuant to Article 69 containing detailed information on the fulfilment of the eligibility requirement for references M1.

M1 The most significant description of the supplies and / or services of the products covered by the contract, completed within 3 years of the date of dispatch of the invitation to tender, pursuant to Articles 21 (3) (a) and 22 (1) to (2) of R. 21, shall be at least:

  • the subject-matter of the service, with such details as to enable it to be established;
  • the amount of performance;
  • the date of delivery (starting and ending date (year, month, day);
  • the name of the other party to which the contract is to be awarded and the extent of the contract;
  • in the case of the contract and in the case of the contract;
  • if it has not been concluded and in accordance with the contract; Where the certificate of suitability is made by a declaration of the tenderer, candidate or other organisation involved in the verification of the suitability, the declaration shall also state whether the other party to the contract disputes the nature of the performance contract or, where the economic operator has declared it, the fact that the economic operator is not liable for breach of contract.In the event of the existence of Article 22 (5) of the R. 22, a statement by a tenderer of the percentage of the remuneration received on the basis of the performance performed by it. Article 21 / A of the Regulation and Article 22 (2) shall apply. Contracting authorities shall take into account orders completed during the investigation period but started within six years.Eligibility minimum requirement: A tenderer who is able to present in his tender a contract reference for producer aid of at least 12 months on the same subject-matter as the subject-matter of public procurement for a period of 3 years (36 months) from the date of dispatch of the call for competition.In the case of the reference service presented, the date of commencement of performance shall not be earlier than 6 years from the date of dispatch of the call for competition (72 months). The final date for the performance to be presented as a reference shall be within the period of 3 years (36 months) tested.

Bid bond & performance security

What the notice says about securities

Ajánlatkérő nem írja elő ajánlati biztosíték nyújtását.

Original language: Hungarian

EXAMPLE — not a result for your companyCan you bid? Your readiness check

This is how SalesDots checks this tender: the notice's conditions, this contract's own facts, the requirements typical for its category and your company's registers. The statuses below are an example; you see the real result after signing in.

3 met · 0 expiring · 1 missing · 4 to check

Conditions in this notice

  • Certificates named in the noticematched against the certificates in your profileIn your profile
  • Referencessimilar contracts from your history matched to the conditionIn your profile

This tender's facts

  • Bid depositamount in the tender documents — arrange it before the deadlineNeeds a look
  • Price is the only criterionthe lowest valid bid wins — check your marginNeeds a look
  • Who wins at this buyerrecently: Bureau van Dijk Editions Electroniques Sarl., Noreg Információvédelmi Kft. — 6 different winners in the last 6 awardsNeeds a look

Typical for: Support & maintenance

  • Service levels (SLA)response and fix times you can guaranteeNeeds a look
  • Vendor support accessupdate rights and escalation to the manufacturerIn your profile
  • Support team and on-callqualified staff for the required hoursNot in your profile yet

Registers — checked automatically

  • National company registercompany active, representation matchesVerified
  • EU VAT (VIES)number active in VIESVerified
  • LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
  • Sanctions screeningcompany and owners not listedVerified

Free · no account

Get tenders like this one by e-mail

New tenders like this one (Support & maintenance · Hungary), once a week and only when there are new ones.

Company address only. We do not accept Gmail, Outlook, WP or similar mailboxes.

Free check · 10 seconds

Does your company fit this tender?

Enter your tax number. We compare your public contract history with this tender — no account needed.

Company address only. We do not accept Gmail, Outlook, WP or similar mailboxes.

Award criteria

The full criteria and their weights, as published in the notice.

  • Price

    Mindösszesen nettó ajánlati ár Ft

The notice does not publish weights — see the tender documents.

Buyer

Magyar Nemzeti Bank

Address
Szabadság Tér 8-9., 1054 Budapest, Hungary
Region (NUTS)
HU110
Website
www.mnb.hu
Official contact address
[email protected]
The functional mailbox published in the notice. We never publish personal data.

Register identifiers

LEI
SS58IXU92ZSUMORZFG95
Registration no. in the notice
10011953244

What this buyer bought before

207 IT contract award notices 2017–2026, €173.5m in total.

  • Orbis adatbázis hozzáférés (KBF/183/2026)

    Winner: Bureau van Dijk Editions Electroniques Sarl. · 1 bid

    €819,539

    5 Oct 2026

  • Hálózati kulcstároló eszközök és gyártói támogatás

    Winner: Noreg Információvédelmi Kft. +2 more contractors · 3 bids

    HUF 61.1m

    17 Sept 2026

  • Palo Alto Networks Cortex XSOAR licencek,támogatás

    Winner: EURO ONE Számítástechnikai Zrt. +2 more contractors · 3 bids

    HUF 348.8m

    11 Sept 2026

  • QRadar licence követése, támogatása_KBF/129/2026

    Winner: Kontron Hungary Korlátolt Felelősségű Társaság +3 more contractors · 4 bids

    HUF 228.9m

    11 Sept 2026

  • Mentési licencek támogatása

    Winner: 4iG Informatikai Zártkörűen Működő Részvénytársaság +2 more contractors · 3 bids

    HUF 113.4m

    8 Sept 2026

  • ITSM fejlesztés és támogatás

    Winner: GPIT Informatikai Szolgáltató Korlátolt Felelősségű Társaság

    HUF 292.3m

    8 Sept 2026

How to submit an offer

Offers are submitted only on the buyer's platform, before the deadline for offers.

ekr.gov.hu
Platform
yes
Electronic submission
no
Electronic auction

Questions & answers

What is the deadline for offers in "Avaya system manufacturer support KBF/377/2026"?

Offers are due by 9 Nov 2026, 10:00 CET. The deadline for offers was changed once: from 26 Oct 2026, 10:00 CET to 9 Nov 2026, 10:00 CET. The newest notice applies.

What is the estimated value?

The buyer did not publish an estimated value in the notice.

Who is the buyer?

Magyar Nemzeti Bank (Budapest, Hungary); LEI SS58IXU92ZSUMORZFG95.

Where and how do I submit an offer?

Offers are submitted electronically on ekr.gov.hu.

How are offers scored?

price.

Which procedure is used?

Open procedure.

Win it with SalesDots

Read the documents for you

SalesDots fetches the tender documents (or takes your upload when a platform does not allow it) and answers the two questions that matter first: what the buyer wants built, and what you must prove to take part, each with the exact quote and page.

Analyse documents

Match it with your profile

Every certificate, reference and role is checked against your company: green when you have it, amber when it expires before the deadline, grey when it needs a look.

Check my fit

Prepare your response

Turn the conditions into a bid checklist with owners and due dates, draft the questions to the buyer and keep the team on one plan.

Start a response

Never miss a change

Track the deadline, amendments and answers to clarification questions, and get similar tenders and re-tenders before they are published.

Track this tender

Source: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 3 Nov 2026, 05:49 CET.