Manufacturer support for the Deverto NTG TSS system

Pro-M Professzionális Mobil és Hálózati Szolgáltató Zártkörűen Működő RészvénytársaságBudapest, HungaryNotice 754984-2026 · Reference number: EKR001819212026

At a glance

Pro-M Professzionális Mobil és Hálózati Szolgáltató Zártkörűen Működő Részvénytársaság (Budapest, Hungary) is tendering: Manufacturer support for the Deverto NTG TSS system. Offers are due 4 Dec 2026, 12:00 CET. 9-month contract. Bidders must show, among other things: certificates, key people.

Official noticeTender documents

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Translated from the official notice. The original text is the legally binding one.

Key facts

Deadline
not published
Estimated value
9 months
Duration
Open procedure
Procedure
30 Oct 2026
Published
754984-2026
Notice number
EKR001819212026
Reference number
Systems support services (72253200)
Main CPV
HU110
Place of performance (NUTS)
not allowed
Variant offers
Hungarian
Language of offers

The buyer did not publish an estimated value in the notice.

Dates

Every date of the notice and its changes, in order. Times: Brussels / Warsaw.

  1. Notice published

  2. Deadline for questions

  3. Deadline for offers

  4. Opening of offers

  5. Planned start of the contract

  6. Offers binding until (computed)computed

    30 days from the deadline for offers, per the notice

  7. Planned end of the contract

What the buyer wants

Providing software and operating support services for the Deverto NTG TSS system operating at Pro- M Zrt. The aid must be granted permanently on 30 June 2027.09.2025. The Deverto NTG system: The Deverto NTG system of the applicant consists of a pair of call control (SSW) in a cluster and four RTP Proxy devices. The system has the following main functions:

  • Deverto Tequet Software Tandem PBX functionality
  • Deverto Tequet Exterior Media Proxy functionality
  • Deverto Tequet call capacity license to serve 3000 simultaneous calls
  • Deverto Tequet transcoding license to serve 50 simultaneous calls
  • Deverto Tequet VPNDB functionality
  • Deverto Tequet IVR functionality
  • Deverto Tequet Video interworking functionality
  • Deverto Tequet Test Call functionality The Support Service to serve 50 simultaneous calls to Deverto Devera system and to Devera system. Deverto system elements can operate on different software versions (operating system, application). The aid service shall be provided for each system element on the software versions currently running on that system element.The support service shall be provided for all the elements of the Deverto system necessary for the operation, operation of the Deverto system and installed or configured by the Manufacturer. The aid shall cover the Debian operating system used by the system where necessary for the smooth operation of the NTG TSS system. Technical advice, review meeting and configuration analysis services shall also be fully provided to the Debian operating system.
  • Handling critical errors due to software, configuration or database error,
  • Improving software, configuration or database errors,
  • Providing software updates,
  • Providing software upgrades,
  • Technical advice,
  • Overview meeting,
  • Database audit,
  • Configuration analysis,
  • Management of development needs
  • Documentation update Option: You can also use this service to perform an on-site error resolution or any other work that is not covered by the flat-rate service. In the framework of an ad hoc hourly service, the applicant may request the applicant to work at his own premises. The applicant may use this service for a maximum period of 40 hours during the duration of the contract. The tasks and requirements are detailed in the technical specifications for procurement.

CPV codes

  • 72253200Systems support servicesmain

Conditions for participation & required documents

What the notice asks bidders to prove, and the documents it requires. Full text below.

Conditions in the notice

  • CertificatesCompany or personnel certificates named in the notice
  • Key peopleNamed roles, CVs or minimum team

Detected automatically in the published notice. Always confirm against the tender documents.

Show the notice text (1)

M1: It is appropriate for the tenderer to have at least 2 staff with advanced IT or advanced telecommunications qualifications who have at least 24 months of professional experience in the development and / or support and / or operation of telecommunications systems. Specialists must have the required professional experience separately, examine and expect it as an expert.

Certification method: Pursuant to Article 69 (7) of Kbt., contracting authorities point out that, since the experts required under the eligibility criterion M.1 are subject to an assessment criterion, it is necessary to submit a certificate of competence together with the tender (if more than 0 experience is recommended for assessment criteria 2 or 3).

Where there is 0 months of additional experience on the paper for assessment 2 or 3, the tenderer shall declare compliance with the eligibility requirement by completing Section α (alpha) of Part IV of the EEKD and therefore no detailed presentation of compliance with the minimum eligibility requirement at the time of the offer is required. No 321 / 2015 (X.30) Pursuant to Article 21 (3) (b) of the Corm.

Regulation, the professional (in form) to be presented to demonstrate the competence requirement for the professionals to be included in the performance is required to state the following information: Point of the invitation to initiate proceedings and the description of the eligibility requirement: The name of the expert is the name of the entity legally related to the Specialist. The current legal relationship with the notified entity is required to attach to the body.

Pursuant to Article 21 (3) (b) of the Regulation, the resume of the expert to be included in the performance, which shall include at least the name of the expert, his current place of work (employer), the beginning of the employment relationship (year, month), his education, and the detailed - starting and ending dates (year / month) - of the self-signed curriculum, which clearly shows the professional experience of developing and / or supporting telecommunications systems and / or operating them.

The expert shall declare that he is personally involved in the performance of the contract in the event of a successful tenderer. Attach to 321 / 2015 (X. 30.) Korm. In accordance with Article 21 (3) (b) of the Regulation, proof of the degree of higher education of the professional to be involved in the performance. Please note that professional experience can only be given throughout the month. Every month that has begun is a whole month.

If more work has been carried out at the same time, the monthly number of exercises / experiences acquired during each work may not be added together, i.e. a maximum of 12 months per year can be calculated regardless of whether the professional may have carried out several identical tasks at the same time. Details of the KD.

The applicant shall specify in the Public Procurement Document which documents are required to be submitted as part of the tender and which documents are to be submitted on the basis of a call under Article 69 (4) of the Kbt. In order to verify its suitability, the provisions of § 65 Kbt apply. In particular, the applicant draws attention to § 65 (6) to (8) Kbt, § 35 (2) (a) Kbt, § 65 (12) Kbt, no 321 / 2015 (X.30) Article 24 (1) to (2) of the Corm. Decree and Article 69 (11) (a) Kbt.

Options, renewals, framework

  • Options: foreseen
EXAMPLE — not a result for your companyCan you bid? Your readiness check

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3 met · 1 expiring · 1 missing · 2 to check

Conditions in this notice

  • Certificates named in the noticematched against the certificates in your profileIn your profile
  • Key peopleyour team matched to the required rolesNot in your profile yet

This tender's facts

  • Price — 80 ptsyour price against past winning bidsNeeds a look
  • Who wins at this buyerrecently: Hungarocom Híradástechnikai Kft, DunaSafeCom Távközléstechnikai Kft. — 5 different winners in the last 6 awardsNeeds a look

Typical for: Support & maintenance

  • Service levels (SLA)response and fix times you can guaranteeIn your profile
  • Vendor support accessupdate rights and escalation to the manufacturerExpires before the deadline
  • Maintenance referencessimilar maintenance contracts deliveredIn your profile

Registers — checked automatically

  • National company registercompany active, representation matchesVerified
  • EU VAT (VIES)number active in VIESVerified
  • LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
  • Sanctions screeningcompany and owners not listedVerified

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Award criteria

The full criteria and their weights, as published in the notice.

  • Quality10%

    2.) M1. alkalmassági követelmény igazolására bemutatott 2 fő szakember közül elsőként megjelölt szakember többlet szakmai tapasztalata összesen (min.0 - max. 24 hónap)

  • Quality10%

    3.) M1. alkalmassági követelmény igazolására bemutatott 2 fő szakember közül másodikként megjelölt szakember többlet szakmai tapasztalata összesen (min.0 - max. 24 hónap)

  • Price80%

    1.) Mindösszesen ajánlati ár (nettó Ft) /

Buyer

Pro-M Professzionális Mobil és Hálózati Szolgáltató Zártkörűen Működő Részvénytársaság

Address
Száva Utca 3., 1107 Budapest, Hungary
Region (NUTS)
HU110

Register identifiers

Registration no. in the notice
13619244244

What this buyer bought before

11 IT contract award notices 2025–2026, €3.3m in total.

  • AR üzemeltetés- és hibajavítás támogatás

    Winner: Hungarocom Híradástechnikai Kft

    HUF 174.1m

    2 Jun 2026

  • EDR Airbus rádióterminálok és kiegészítők

    Winner: DunaSafeCom Távközléstechnikai Kft. · 1 bid

    HUF 3bnFramework agreement — maximum value

    7 May 2026

  • II. IP gerinc hálózati eszközök beszerzése

    Winner: 4iG Informatikai Zártkörűen Működő Részvénytársaság +2 more contractors · 3 bids

    HUF 313.9m

    5 May 2026

  • QKD eszközök, kapcsolódó szolgáltatások beszerzése

    Winner: ATL Ipari és Kereskedelmi Zártkörűen Működő Részvénytársaság +3 more contractors · 8 bids

    €760,460

    30 Mar 2026

  • QKD eszközök, kapcsolódó szolgáltatások beszerzése

    Winner: KEEQuant GmbH +4 more contractors · 8 bids

    €609,300

    30 Mar 2026

  • IP gerinc hálózati eszközök beszerzése

    Winner: 4iG Informatikai Zártkörűen Működő Részvénytársaság · 1 bid

    value not disclosed

    16 Feb 2026

How to submit an offer

Offers are submitted only on the buyer's platform, before the deadline for offers.

ekr.gov.hu
Platform
yes
Electronic submission
no
Electronic auction

Questions & answers

What is the deadline for offers in "Manufacturer support for the Deverto NTG TSS system"?

Offers are due by 4 Dec 2026, 12:00 CET.

What is the estimated value?

The buyer did not publish an estimated value in the notice.

Who is the buyer?

Pro-M Professzionális Mobil és Hálózati Szolgáltató Zártkörűen Működő Részvénytársaság (Budapest, Hungary).

Where and how do I submit an offer?

Offers are submitted electronically on ekr.gov.hu.

How are offers scored?

quality 10%, quality 10%, price 80%.

Which procedure is used?

Open procedure.

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Source: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 5 Nov 2026, 09:28 CET.