Procurement of DMS support services

Nemzeti Adatvédelmi és Információszabadság HatóságBudapest, HungaryNotice 713298-2026 · Reference number: EKR001919062026

At a glance

Nemzeti Adatvédelmi és Információszabadság Hatóság (Budapest, Hungary) is tendering: Procurement of DMS support services. Offers are due 16 Nov 2026, 11:00 CET. 24-month contract. Bidders must show, among other things: certificates, references.

Official noticeTender documents

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Translated from the official notice. The original text is the legally binding one.

Key facts

Deadline
not published
Estimated value
24 months
Duration
Open procedure
Procedure
15 Oct 2026
Published
713298-2026
Notice number
EKR001919062026
Reference number
Software-related services (72260000)
Main CPV
HU110
Place of performance (NUTS)
not allowed
Variant offers
Hungarian
Language of offers

The buyer did not publish an estimated value in the notice.

Dates

Every date of the notice and its changes, in order. Times: Brussels / Warsaw.

  1. Notice published

  2. Deadline for offers

  3. Opening of offers

  4. Offers binding until (computed)computed

    30 days from the deadline for offers, per the notice

  5. Planned start of the contract

  6. Planned end of the contract

What the buyer wants

Contracting authorities 3 / 2018 (II. 21) Purchase of support services for long-term maintenance and safe operation, management of errors and enforcement of DMS ONE file management system with a valid certificate under BM Regulation for 150 user licenses. The applicant expects the following support services to be provided at least during performance:

  • Version and follow-up service
  • Incident notification - error and problem management
  • The applicant expects minimum availability of service levels for each category of errors on working days and working hours as specified in the technical specifications
  • Communication channels and contact details to be provided by the applicant for contact. The applicant shall require access to a minimum telephone, e-mail and "ticketing 'system.For the Commission Art. 46 (3) of the Corm. regulation on the basis of a reference to the standard, technical authorisation, technical specifications, technical recommendation or make, origin or type of thing, procedure, activity, person, patent or trade mark as defined in the dossier (technical specifications for public procurement), the designation is made only for a clear definition of the nature of the subject, and the term" or equivalent' should be understood in addition to the description, on the basis of which the applicant is obliged to accept an equivalent or better solution than that in the dossier.The applicant shall submit a document (s) supporting the equivalence in his professional offer, if he wishes to offer an equivalent instrument, solution, etc., instead of the technical content concerned by the reference.The applicant shall draw the tenderers' attention to the fact that a document to support equivalence may, in particular (but not limited), be a technical documentation from the manufacturer or a certification of an independent professional recognised organisation.The contracting authority shall not provide a tender for the parts, given that the tasks to be carried out in support of the file and document management system for which the procurement is subject constitute a technical entity. The nature of the service to be procured in the present proceedings does not permit or justify subdivisions.At the same time, the applicant wishes to validate the impact of cost-effective management and ensuring a reasonable, efficient use of public funds.In view of Article 120 (4) Kbt, the applicant states that the technical specifications were drawn up on its part in such a way that they do not contain unduly restrictive specifications referring to a specific service provider, manufacturer or product, thereby ensuring the widest possible competition on the market.

CPV codes

  • 72260000Software-related servicesmain
  • 72250000System and support services

Conditions for participation & required documents

What the notice asks bidders to prove, and the documents it requires. Full text below.

Conditions in the notice

  • CertificatesCompany or personnel certificates named in the notice
  • ReferencesSimilar contracts delivered before

Detected automatically in the published notice. Always confirm against the tender documents.

Show the notice text (1)

M.1.

In accordance with Section 21 (3) a) of Government Decree No. 321/2015 (X. 30.) (hereinafter: KR.), the tenderer shall present its performances corresponding to the subject of the procurement (support services for a records management and/or document management system) during the preceding 36 months calculated back from the date of dispatch of the contract notice, specifying the time of performance (start and completion dates to the precision of year, month, day), the name, address and contact details (telephone or e-mail) of the contact person of the other contracting party, the subject and quantity of the delivery, as well as a declaration as to whether the performance was carried out in accordance with the regulations and the contract.

If the performance was not carried out in accordance with the contract, the reason for and extent of the discrepancy must be described in the certificate or declaration, and in the event of a breach of contract by the economic operator, the fact of whether the economic operator's liability for breach of contract persists.

If suitability is verified by a declaration of the tenderer or another entity participating in the verification of suitability, the declaration shall also state whether the other contracting party disputes the contractual nature of the performance or—if the economic operator has made a declaration to that effect—the circumstance that the economic operator's liability for breach of contract does not exist.

If the entity wishing to verify suitability performed the contract as a member of a consortium (joint tenderer), the reference certificate must state the proportion (percentage) in which it participated in the performance. The reference certificates or declarations concerning the performances pursuant to Section 22 of the KR. must be attached. When examining previous performances, the Contracting Authority shall take into account performances pursuant to Section 21 (3a) a) of the KR.

As proof of performance, pursuant to Section 21/A of the KR., the Contracting Authority shall also accept proof that the reference was performed as partial performance of a contract. The tenderer may also satisfy the prescribed suitability requirements by relying on the capacities of any other entity (person) in accordance with Section 65 (7) of the Public Procurement Act (Kbt.).

Where an entity providing capacity is involved, this entity and the specific suitability requirement for the verification of which the tenderer relies or also relies on the resources of this entity must be indicated in the tender.

The entity placing its capacities at disposal is obliged to verify compliance with the given suitability criterion in the same manner as prescribed, and must also declare that the resources necessary for the performance of the contract will be available throughout the duration of contract performance.

Pursuant to Section 65 (7) of the Kbt., the commitment document to be submitted by an entity other than the tenderer whose capacities are relied upon to verify suitability must contain—and pursuant to Section 65 (8) of the Kbt., must be submitted in the tender on behalf of the entity—an authorization granted to the tenderer allowing it to act on behalf of the given entity when making electronic declarations in the Electronic Procurement System (EKR).

If the tenderer, subcontractor, or economic operator participating in the verification of suitability wishes to verify a fact or data pursuant to Section 69 (11) of the Kbt. instead of any prescribed certificate, it must state in a declaration which fact or data it wishes to verify pursuant to Section 69 (11) of the Kbt., and provide the electronic access link to the free, electronic, official register containing this fact or data available in the language of the public procurement procedure.

At the time of submitting the tender—within the framework of preliminary verification—the tenderer must verify compliance with the suitability requiremen…

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Conditions in this notice

  • Certificatescertificate in the profile, valid on the bid dateIn your profile
  • References3 matching references from the last 3 yearsIn your profile

Registers — checked automatically

  • National company registercompany active, representation matchesVerified
  • EU VAT (VIES)number active in VIESVerified
  • LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
  • Sanctions screeningcompany and owners not listedVerified

Company profile — matched to the requirements

  • ISO/IEC 27001company certificate, validIn your profile
  • ISO 9001company certificate — renew before you bidExpires before the deadline
  • ISO 22301add it or bring in a consortium partnerNot in your profile yet
  • Project manager — PMP / PRINCE22 people, 5+ years of experienceIn your profile
  • Solution architect — TOGAFno certified personNot in your profile yet
  • IT references, last 3 years3 public-sector implementationsIn your profile
  • Turnover, last 3 yearsfrom financial statementsIn your profile
  • Partner status (Microsoft, SAP, Oracle)to confirm with the vendorNeeds a look
  • Security clearance (Poufne, NATO)to check in the teamNeeds a look

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Award criteria

The full criteria and their weights, as published in the notice.

  • Price

    Egyösszegű nettó ajánlati ár (nettó HUF)

The notice does not publish weights — see the tender documents.

Buyer

Nemzeti Adatvédelmi és Információszabadság Hatóság

Address
Falk Miksa Utca 9-11, 1055 Budapest, Hungary
Region (NUTS)
HU110
Website
naih.hu

Register identifiers

Registration no. in the notice
15795771141

What this buyer bought before

1 IT contract award notices 2026–2026, €18,196 in total.

  • DMS ONE felhasználói licence csomag beszerzése

    Winner: Advanced Network Technologies Műszaki, Szolgáltató, Termelési, Kereskedelmi és Fejlesztési Korlátolt Felelősségű Társas… +1 more contractors · 2 bids

    HUF 7.2m

    13 Apr 2026

How to submit an offer

Offers are submitted only on the buyer's platform, before the deadline for offers.

ekr.gov.hu
Platform
yes
Electronic submission
no
Electronic auction

Questions & answers

What is the deadline for offers in "Procurement of DMS support services"?

Offers are due by 16 Nov 2026, 11:00 CET.

What is the estimated value?

The buyer did not publish an estimated value in the notice.

Who is the buyer?

Nemzeti Adatvédelmi és Információszabadság Hatóság (Budapest, Hungary).

Where and how do I submit an offer?

Offers are submitted electronically on ekr.gov.hu.

How are offers scored?

price.

Which procedure is used?

Open procedure.

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Source: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 23 Oct 2026, 19:26 CEST.