Operation and user support of IRR
At a glance
Országos Vérellátó Szolgálat (Budapest, Hungary) is tendering: Operation and user support of IRR. Offers are due 18 Nov 2026, 10:00 CET. 48-month contract. Bidders must show, among other things: certificates, references, bid deposit.
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Translated from the official notice. The original text is the legally binding one.
Key facts
- Deadline
- not published
- Estimated value
- 48 months
- Duration
- Open procedure
- Procedure
- 20 Oct 2026
- Published
- 723207-2026
- Notice number
- EKR001448702026
- Reference number
- Software programming and consultancy services (72200000)
- Main CPV
- HU110
- Place of performance (NUTS)
- not allowed
- Variant offers
- Hungarian
- Language of offers
The buyer did not publish an estimated value in the notice.
Dates
Every date of the notice and its changes, in order. Times: Brussels / Warsaw.
Notice published
Deadline for offers
Opening of offers
Offers binding until (computed)computed
30 days from the deadline for offers, per the notice
Planned start of the contract
Planned end of the contract
What the buyer wants
4 modules of eTraceLine software, which is part of the IIR system, are used by the National Blood Supply Service (OPS). Services to be procured:
- software support
- operation
- user support for 48 months. The language of official written communication is English. The language of the phone bug report is Hungarian. Technical documents (specifications, user descriptions, operating manuals, etc.) and other documents (offer, order, confirmation of performance, etc.) are two-fold, English and Hungarian-language documents. The monthly flat-rate support services and tasks to be called upon by ad hoc orders (human days) will be acquired. The tasks to be called upon under ad hoc orders are as follows:
- Establishing environmental protection.
- Installing modules and interfaces (repeated).
- Modify database structure.
- Cooperation / support for installing and controlling other software to ensure the operation of modules and interfaces.
- Improving error due to other software or hardware failure
- Developing modules and interfaces. The source code for the improvements shall be deposited by the supplier and shall be granted access to the Customer.
- Support for the conversion of modules and interfaces (preparation and cooperation in implementation)
- Preparation of data migration and cooperation in implementation
- Cooperation in the installation, improvement and exchange of infrastructure to ensure the functionality of modules and interfaces.
- Manufacturers' software improvements and patches for the virtualization environment used.
- Manufacturers' software improvements, patchek installation and update of the operating system.
- Manufacturer software improvements, patchek installation and software update issued with Oracle DB Server software.
- The Oracle WebLogic Server software improvements, patchek installation, software update. For all tasks to be carried out, the OTSC intends to use the services on the 10th working day following the conclusion of the contract, but not earlier than 28 January 2027, for a period of 48 months. Its specific parts include a description of each module.Specific Part I: Technical description of the eTraceLine Software transfusiology module and interfaces as part of the National Blood Supply Service's Professional Integrated Information System (IIR). Specific Part II: Technical description of the eTraceLine Software transplantation module and interfaces as part of the National Blood Supply Service's Professional Integrated Information System (IIR).Specific Part III: Technical description of the immunogenetic module and interfaces of the eTraceLine Software as part of the National Blood Supply Service's Professional Integrated Information System (IIR). Special Part IV: Technical description of the OEP / CT module and interface of the eTrace Line Software as part of the National Blood Supply Service's Professional Integrated Information System (IIR).
CPV codes
- 72200000Software programming and consultancy servicesmain
- 72260000Software-related services
Conditions for participation & required documents
What the notice asks bidders to prove, and the documents it requires. Full text below.
Conditions in the notice
- CertificatesCompany or personnel certificates named in the notice
- ReferencesSimilar contracts delivered before
- Bid depositA deposit or guarantee with the offer
Detected automatically in the published notice. Always confirm against the tender documents.
Show the notice text (1)
For the Commission Article 1 (1) of the Korm. Decree (hereinafter referred to as "Kr. '). and § 5 (1). on the basis of the tender, the tenderer must attach the single European procurement document, sufficient to complete Section α of Part IV in this respect, subject to § 2 (5) Kr. The contracting authority shall also accept a simple declaration by the economic operator concerned to demonstrate in advance the technical competence requirement M / 1.
For the Commission Pursuant to point (a) of Article 21 (3) of the Korm Regulation, the tenderer shall present a description of the most significant services of the three years preceding the date of dispatch of the invitation to tender (36 months), in particular the references to the subject matter of the procurement, in the form specified in Section 22 (1) of the Kr., and with the content specified in paragraph 22 (2) of the Kr. The reference declaration or reference certificate shall contain the following:
- the subject / quantity of service (with such detail as to clearly identify compliance with the eligibility criteria);
- the time of performance (starting and ending date, year / month / day detail);
- place of delivery;
- the name of the other party concluding a contract and the name and telephone number of the person providing the information by it,
- a declaration as to whether the performance has been carried out in accordance with the requirements and the contract.
- where the performance has not been carried out in accordance with the contract, the reasons and extent of the derogation in the certificate or declaration and, in the event of a breach of the contract by the economic operator, the fact that the economic operator is liable for breach of contract.Where the certificate of suitability is made by a declaration of the tenderer or another organisation involved in the certificate of suitability, the declaration shall also state whether the other party to the contract disputes the nature of the performance or, where the economic operator has declared it, the fact that the economic operator is not liable for breach of contract.
- the name and contact details of the person giving the reference on behalf of the other party concluding the contract. The reference work shall be deemed to have been completed within 3 years of the date of dispatch of AF if the date of delivery falls for this period but has begun within a maximum of 6 years.The applicant shall also accept, as evidence of performance under § 21 / A of Kr. 21 / A, proof that the result or activity included in the reference requirement has been achieved as part of the contract. The applicant shall be governed by paragraphs (6) to (7), (9) and (11) of § 65 (6) Kbt and Article 69 (11a) Kbt as regards the justification of suitability.Pursuant to § 67 (3) Kbt, the organisation providing its capacity shall demonstrate compliance with the relevant eligibility criteria in the same manner as the required certification methods. The applicant does not apply § 24 (1) Kr., because the eligibility requirements are more stringent than the criteria for inclusion in the official list of qualified tenderers specified in § 28 and Article 36.The required eligibility requirements may be met jointly by joint tenderers, as defined in Article 65 (6) of the Kbt., and by relying on the capacity of any other organisation (or person), as provided for in § 65 (7) Kbt.
Minimum eligibility requirement (s): M1) The tenderer (joint tenderer) shall not have a reference to the infrastructure to provide software support and / or operation and / or user support and / or support for eTraceline software (or equivalent software) for at least 1 organisation from three years after the date of dispatch of the call, starting up to a maximum of 6 years, continuously (uninterrupted) for at least 12 months during the period concerned. The applicant accepts the reference to any module (network, laptop, NEAK / CT, DWP, etc.) of eTraceline (or equivalent) so…
Bid bond & performance security
What the notice says about securities
Ajánlatkérő az eljárásban nem ír elő ajánlati biztosítékot.
Original language: Hungarian
Options, renewals, framework
- Options: foreseen
This is the SalesDots check: every condition in the notice, the company registers and your whole company profile — certificates with expiry dates, team, references and financials — in one place. The results below are an example; you see the real one after signing in.
10 met · 1 expiring · 2 missing · 3 to check
Conditions in this notice
- Certificatescertificate in the profile, valid on the bid dateIn your profile
- References3 matching references from the last 3 yearsIn your profile
- Bid depositdeposit amount and form to prepareNeeds a look
Registers — checked automatically
- National company registercompany active, representation matchesVerified
- EU VAT (VIES)number active in VIESVerified
- LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
- Sanctions screeningcompany and owners not listedVerified
Company profile — matched to the requirements
- ISO/IEC 27001company certificate, validIn your profile
- ISO 9001company certificate — renew before you bidExpires before the deadline
- ISO 22301add it or bring in a consortium partnerNot in your profile yet
- Project manager — PMP / PRINCE22 people, 5+ years of experienceIn your profile
- Solution architect — TOGAFno certified personNot in your profile yet
- IT references, last 3 years3 public-sector implementationsIn your profile
- Turnover, last 3 yearsfrom financial statementsIn your profile
- Partner status (Microsoft, SAP, Oracle)to confirm with the vendorNeeds a look
- Security clearance (Poufne, NATO)to check in the teamNeeds a look
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Award criteria
The full criteria and their weights, as published in the notice.
- Quality10%
A nyertes ajánlattevő ajánlatkérő igénye alapján az oktatást e-learning formában tudja-e biztosítani (Igen / Nem)
- Price80%
Havi átalánydíj (Ft/hónap)
- Price10%
Eseti megrendelések díja [1 embernap (8 munkaóra) díja (Ft/embernap)]
Buyer
Országos Vérellátó Szolgálat
- Address
- Karolina Út 19-21., 1113 Budapest, Hungary
- Region (NUTS)
- HU110
- Website
- www.ovsz.hu
Register identifiers
- Registration no. in the notice
- 15329365243
What this buyer bought before
11 IT contract award notices 2018–2025, €19.7m in total.
Integrált Informatikai Rendszer (IIR) üzemeltetése
Winner: MAK-SYSTEM · 1 bid
HUF 2.2bn
13 Nov 2025
Hungary-Budapest: Software-related services
Winner: MAK-SYSTEM · 1 bid
HUF 1.3bn
27 Jan 2023
eTraceLine szoftver támogatása és üzemeltetése
Winner: MAK-SYSTEM
HUF 321.5m
22 Dec 2022
eTraceLine szoftver támogatása és üzemeltetése
Winner: MAK-SYSTEM
HUF 321.5m
22 Dec 2022
eTraceLine szoftver támogatása és üzemeltetése
Winner: MAK-SYSTEM
HUF 321.5m
22 Dec 2022
eTraceLine szoftver támogatása és üzemeltetése
Winner: MAK-SYSTEM
HUF 321.5m
22 Dec 2022
How to submit an offer
Offers are submitted only on the buyer's platform, before the deadline for offers.
- ekr.gov.hu
- Platform
- yes
- Electronic submission
- no
- Electronic auction
Questions & answers
What is the deadline for offers in "Operation and user support of IRR"?
Offers are due by 18 Nov 2026, 10:00 CET.
What is the estimated value?
The buyer did not publish an estimated value in the notice.
Who is the buyer?
Országos Vérellátó Szolgálat (Budapest, Hungary).
Where and how do I submit an offer?
Offers are submitted electronically on ekr.gov.hu.
How are offers scored?
quality 10%, price 80%, price 10%.
Which procedure is used?
Open procedure.
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Track this tenderSource: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 23 Oct 2026, 19:49 CEST.