Extension of the warranty service support for hardware data storage systems and extension of the software support period for backup software

МИНИСТЕРСТВО НА ОБРАЗОВАНИЕТО И НАУКАТАгр.София, BulgariaNotice 788896-2026 · Reference number: 613970

At a glance

МИНИСТЕРСТВО НА ОБРАЗОВАНИЕТО И НАУКАТА (гр.София, Bulgaria) is tendering: Extension of the warranty service support for hardware data storage systems and extension of the software support period for backup software. Offers are due 25 Nov 2026, 22:59 CET. Estimated value €157,306, 12-month contract. Bidders must show, among other things: ISO 9001, PMP, references, key people, minimum turnover, insurance.

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Translated from the official notice. The original text is the legally binding one.

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Key facts

Deadline
€157,306
Estimated value
12 months
Duration
Open procedure
Procedure
12 Nov 2026
Published
788896-2026
Notice number
613970
Reference number
Maintenance and repair of information technology equipment (50312600)
Main CPV
BG411
Place of performance (NUTS)
not allowed
Variant offers
Bulgarian
Language of offers

Dates

Every date of the notice and its changes, in order. Times: Brussels / Warsaw.

  1. Notice published

  2. Deadline for offers

  3. Opening of offers

  4. Planned start of the contract

  5. Offers binding until (computed)computed

    90 days from the deadline for offers, per the notice

  6. Planned end of the contract

What the buyer wants

The order is aimed at extending the guarantee service maintenance of a hardware system for data storage and extending the maintenance period of backup software in the Ministry of Education and Science by providing complex services, including expert and system assistance, guarantee service and subscription support for its equipment, components and technical means. Achievement of this will ensure:

  • ensuring the operation of technical and software;
  • ensuring high reliability and continuity of processes.
  • Guarantee and data protection from critical systems and registers of the Ministry of Education and Science. Achievement of the overall objective will be achieved through the following specific objectives corresponding to the planned activities within the scope of the current procurement:
  • extension of the hardware guarantee by the manufacturer
  • extension of the technical maintenance period of the hardware
  • obtaining new versions of the software
  • extension of the maintenance period of the software for backup data
  • carrying out activities and services for guaranteeing maintenance of technical and software, including providing expert and systematic assistance to ensure the normal operation of technical and programme tools; Specificity and requirements for the implementation of all activities covered by the procurement are detailed in the technical specification of the order

CPV codes

  • 50312600Maintenance and repair of information technology equipmentmain

Conditions for participation & required documents

What the notice asks bidders to prove, and the documents it requires. Full text below.

Conditions in the notice

  • CertificatesISO 9001 · PMP
  • ReferencesSimilar contracts delivered before
  • Key peopleNamed roles, CVs or minimum team
  • Minimum turnoverMinimum annual turnover or financial standing
  • InsuranceProfessional or liability insurance

Detected automatically in the published notice. Always confirm against the tender documents.

Show the notice text (4)

Participants in the procedure shall meet the following minimum requirements for economic and financial situation as follows: For the last three completed financial years, the participant has achieved a minimum turnover in the field covered by the contract*, calculated on the basis of the annual turnover of not less than 150 000,00 (one hundred fifty thousand) euros excluding VAT. * Turnover in the field covered by the contract is a turnover of management/administrative activities and technical support of information and/or communication systems/infrastructures.

Note: The demand turnover shall be calculated on the basis of the annual turnovers within the meaning of §2, item 67 of the RD of the RD of the RC, according to which: When submitting a tender, the participants shall indicate information on the minimum turnover realised in the field covered by an order in the EEDOP, Part IV *** Documents demonstrating compliance with the requirements for the economic and financial situation of participants: Compliance with the minimum requirement set to the economic and financial situation of the participants shall be demonstrated by the presentation of: - a reference to the turnover in the field covered by the contract, which shall cover the last three completed, at the date of submission of the tender, financial years or a shorter period depending on the date on which the participant is established or started its activity under the conditions of Art. 67, para 5 or Art. 112, para 1, item 2 of the Public Procurement Act and/or the annual financial statements or components thereof, for the same period when their publication is required, under the law of the State in which the participant is established, under the conditions of Art. 67, para 5 or Art. 112, para 1, item 2 of the Public Procurement Act.

Where for good reason a participant is unable to submit the documents requested by the contracting authority, it may prove its economic and financial situation by means of any other document which the contracting entity considers appropriate.

Participants in the procedure shall meet the following minimum requirements for technical and professional capabilities as follows: Participants in the procurement procedure should have completed at least 1 (one) activity with an object identical to or similar to that of the contract for the last three years from the date of submission of the tender.

Note: Similar* to the subject of the contract are activities related to management/administration and technical support of information and/or communication systems/infrastructures. Note: The contracting authority shall not impose a requirement relating to the volume of activities (services) performed.

When submitting the tender, the participants shall indicate the information concerning the experience held in the EEDOP, Part IV "Selecting criteria', Section In the field of technical and professional capacity. *** Documents demonstrating compliance with the requirements set for the technical and professional capabilities of participants: Compliance with the minimum requirements for the technical and professional capabilities of participants shall be demonstrated by presenting: List of services which are identical or similar to the subject-matter and volume of the contract with an indication of the values, dates and recipients, together with documents proving the service performed, under the conditions of Art. 67, para 5 or Art. 112, para 1, item 2 of the Public Procurement Act.

Participants in the procedure shall meet the following minimum requirements for technical and professional capabilities as follows: Participants in the procurement procedure should have implemented and implemented a quality management system in the field of the subject-matter of this procurement, according to standard EN ISO 9001, or equivalent, the scope of which includes activities under the subject-matter of this contract, namely: the provision of management/administrative and technical support services for information and/or communication systems/infrastructures, or other evidence of equivalent quality assurance measures.

When submitting the offer, the participant shall declare its compliance with the requirement by filling in Part IV *** Documents demonstrating compliance with the requirements set for the technical and professional capabilities of participants: A certified copy of a valid certificate of implemented quality management system, according to the standard EN ISO 9001 or equivalent, including activities under the subject-matter of this contract, namely: provision of management/administration and technical support of information and/or communication systems/infrastructures, or other evidence of equivalent quality assurance measures under the conditions of Art. 67, para 5 or Art. 112, para 1, item 2 of the ZOP.

Participants in the procedure shall meet the following minimum requirements for technical and professional capabilities as follows: To have staff with specific professional competence* for the performance of the contract, which shall include at least team leader and 2 key experts to meet the following requirements: The project manager is the one person responsible for the overall implementation of the activities and tasks entrusted and the main contact person with the contracting entity. Education, qualification, skills and experience requirements:

  • Higher education, in the field of natural sciences, mathematics and informatics, either technical sciences or social, economic and legal sciences, or equivalent education-qualification degree abroad, recognised by the relevant legal order (verification under Art. 14, para 1 of the Ordinance on State Requirements for the Recognition of Acquired Higher Education and Completed Training Periods in Foreign Higher Schools);
  • holds a valid certificate for project management Project Management Professional (PMP) or equivalent;
  • experience in management/management of at least 2 activities/projects in the field of information technology and services in maintenance of information and/or communication systems; - Experts - at least 2 pieces holding a valid certificate for technical maintenance and/or administration of some of the components of the hardware storage system referred to in Table 1 of the Technical Specification Annex 1 of the documentation issued by the equipment manufacturer.Notes: A single person shall not be allowed to reconcile different positions, although he may meet the requirements applicable to more than one position in the team. * For the meaning of § 2, t. 41 of the Additional Provisions of the Public Service for the Protection of Human Rights and Human Rights (ICS) When submitting the offer, the participant shall indicate the information on the professional competence of the staff involved in the performance of the contract in Part IV "Selection criteria', Section C .Information on compliance with the selected criterion should be provided in the field and a description of the certificates (equivalent document) should at least indicate the issuer, its number (if any), scope and validity, and, in terms of experience, the name of the activity/service/project, description and information on the scope of the activities/services carried out, performance period, position of expert, recipient of the activities/services. *** Documents demonstrating compliance with the requirements set for the technical and professional capabilities of participants: List of staff who will perform the order, including the head who will be responsible for the execution and documents which prove the professional competence of the persons under the conditions of Art. 67, para 5 or Art. 112, para 1, item 2 of the Law. *** On the basis of Art. 67, Paragraph 5 of the Law on the Law of the Republic of Bulgaria The contracting authority may request, at any time after the opening of requests for participation or tenders, the submission of all or part of the documents demonstrating the information referred to in the EEDOP, where necessary for the lawful conduct of the contract.In accordance with Art. 112, para 1, item 2 of the Public Procurement Act, the participant appointed as contractor shall, upon signature of the contract, submit documents under Art. 58 of the Public Procurement Act certifying the absence of grounds for removal from the procedure, as well as documents for compliance with the criteria for selection, including for third parties and subcontractors, if any.

Note: In the case of participation of non-legal entities, compliance with the selection criteria relating to the experience of the performance of the contract, as well as those for registration, presentation of a certificate or other condition necessary for the performance of the contract, as required by a regulatory or administ…

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Conditions in this notice

  • ISO 9001certificate in your profile, valid on the bid dateIn your profile
  • PMPcertificate in your profile, valid on the bid dateIn your profile
  • Key peopleyour team matched to the required rolesIn your profile
  • Referencessimilar contracts from your history matched to the conditionIn your profile
  • Minimum turnoverturnover from your financial statements against the thresholdIn your profile
  • Insuranceliability policy amount and validity on the bid dateIn your profile

This tender's facts

  • Price is the only criterionthe lowest valid bid wins — check your marginNeeds a look
  • Who wins at this buyerrecently: Орак - Инженеринг ЕООД, ПСИТ БЪЛГАРИЯ ООД — 4 different winners in the last 6 awardsNeeds a look

Typical for: Support & maintenance

  • Service levels (SLA)response and fix times you can guaranteeIn your profile
  • Vendor support accessupdate rights and escalation to the manufacturerExpires before the deadline

Registers — checked automatically

  • National company registercompany active, representation matchesVerified
  • EU VAT (VIES)number active in VIESVerified
  • LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
  • Sanctions screeningcompany and owners not listedVerified

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Award criteria

The full criteria and their weights, as published in the notice.

  • lowest price

    Обществената поръчка се възлага въз основа на икономически най-изгодната оферта, която в настоящата процедура ще се определи по критерия „най-ниска цена", съгласно чл. 70, ал. 2, т. 1 от ЗОП. Подходяща и обективна база за сравнение по чл. 72, ал. 1, т. 2 от ЗОП: Съгласно изискванията на чл. 72, ал. 1, т. 2 от ЗОП Възложителят определя прогнозната стойност на обществената поръчка за база за сравнение при оценяване на една или две оферти за оценка.

The notice does not publish weights — see the tender documents.

Buyer

МИНИСТЕРСТВО НА ОБРАЗОВАНИЕТО И НАУКАТА

Address
бул. КНЯЗ АЛЕКСАНДЪР ДОНДУКОВ №2А, 1000 гр.София, Bulgaria
Region (NUTS)
BG411
Website
mon.bg

Register identifiers

Registration no. in the notice
000695114

What this buyer bought before

78 IT contract award notices 2019–2026, €151.5m in total.

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    3 Nov 2026

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    Winner: ПСИТ БЪЛГАРИЯ ООД · 1 bid

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    27 Apr 2026

  • Осигуряване на следгаранционна поддръжка на лицензи за специализиран софтуер – централизирана клауд базирана конзола за интегрирано управление, контрол и запис…

    Winner: Орак - Инженеринг ЕООД · 1 bid

    €1.4m

    27 Mar 2026

  • Абонамент за достъп до Web of Science, InCites и други функционалности, включващи достъп до My organisation, CAB Abstract, вкл. Global Health, Derwent Innovati…

    Winner: „Кларивейт Аналитикс” ЕООД · 1 bid

    €6.4m

    18 Mar 2026

  • Доставка на 6 броя VPN маршрутизатор тип 1, 2 броя DC комутатор тип 1, 4 броя 40GBASE-LR4 QSFP+ модул, 1 брой 1000BASE-SX SFP модул и 1 брой 1000BASE-LX SFP мо…

    Winner: КОНТРАКС АД · 3 bids

    BGN 416,710

    17 Dec 2025

  • Доставка на 177 броя преносими компютри-тип 2

    Winner: КОНТРАКС АД · 3 bids

    BGN 335,238

    9 Dec 2025

How to submit an offer

Offers are submitted only on the buyer's platform, before the deadline for offers.

app.eop.bg
Platform
yes
Electronic submission
no
Electronic auction

Questions & answers

What is the deadline for offers in "Extension of the warranty service support for hardware data storage systems and extension of the software support period for backup software"?

Offers are due by 25 Nov 2026, 22:59 CET.

What is the estimated value?

The estimated value published in the notice is €157,306.

Who is the buyer?

МИНИСТЕРСТВО НА ОБРАЗОВАНИЕТО И НАУКАТА (гр.София, Bulgaria).

Where and how do I submit an offer?

Offers are submitted electronically on app.eop.bg.

How are offers scored?

lowest price.

Which procedure is used?

Open procedure.

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Source: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 13 Nov 2026, 05:19 CET.