HELP AND ASSISTANCE SERVICE FOR LEVEL 2 SUPPORT OF THE WINDOWS SERVER PLATFORM
At a glance
Metro de Madrid, S.A. (Madrid, Spain) is tendering: HELP AND ASSISTANCE SERVICE FOR LEVEL 2 SUPPORT OF THE WINDOWS SERVER PLATFORM. Offers are due 10 Nov 2026, 12:00 CET. Estimated value €840,000, 36-month contract. Bidders must show, among other things: bid deposit.
Already a customer? Open it in the app
Translated from the official notice. The original text is the legally binding one.
Free · no account
Get tenders like this one by e-mail
Key facts
- Deadline
- €840,000
- Estimated value
- 36 months
- Duration
- Open procedure
- Procedure
- 9 Oct 2026
- Published
- 697531-2026
- Notice number
- 6012600262
- Reference number
- Computer-related professional services (72590000)
- Main CPV
- ES300
- Place of performance (NUTS)
- Spanish
- Language of offers
Dates
Every date of the notice and its changes, in order. Times: Brussels / Warsaw.
Notice published
Deadline for offers
Opening of offers
What the buyer wants
WINDOWS platform level 2 support service
CPV codes
- 72590000Computer-related professional servicesmain
- 72610000Computer support services
Conditions for participation & required documents
What the notice asks bidders to prove, and the documents it requires. Full text below.
Conditions in the notice
- Bid depositA deposit or guarantee with the offer
Detected automatically in the published notice. Always confirm against the tender documents.
Bid bond & performance security
What the notice says about securities
a.) Provisional: No
b.) Definitiva: Por importe del 5 por 100 del precio final ofertado, IVA excluido. La garantía definitiva podrá constituirse en cualquiera de las formas establecidas en la condición 10.1.2 del PCP, salvo mediante retención en el precio.
En el caso de constituirse mediante aval o seguro de caución, deberá realizarse conforme al modelo del anexo II del PCP y, siempre que sea posible, el aval o el seguro de caución deberá ser entregado en formato electrónico autenticado mediante firma electrónica reconocida del representante de la entidad avalista o aseguradora.
En el caso de que no pueda aportarse en formato electrónico conforme a lo indicado anteriormente, podrá entregarse físicamente en el Servicio de Licitaciones de Metro de Madrid, avenida de Asturias n.º 4, 28029 Madrid.
c.) Complementaria: Se exigirá en su caso de acuerdo con lo previsto en la condición 10.1.3 del PCP, por importe del 5 por 100 del precio final ofertado, IVA excluido.
Original language: Spanish
Options, renewals, framework
- Renewals: up to 2 times
This is the SalesDots check: every condition in the notice, the company registers and your whole company profile — certificates with expiry dates, team, references and financials — in one place. The results below are an example; you see the real one after signing in.
8 met · 1 expiring · 2 missing · 3 to check
Conditions in this notice
- Bid depositdeposit amount and form to prepareNeeds a look
Registers — checked automatically
- National company registercompany active, representation matchesVerified
- EU VAT (VIES)number active in VIESVerified
- LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
- Sanctions screeningcompany and owners not listedVerified
Company profile — matched to the requirements
- ISO/IEC 27001company certificate, validIn your profile
- ISO 9001company certificate — renew before you bidExpires before the deadline
- ISO 22301add it or bring in a consortium partnerNot in your profile yet
- Project manager — PMP / PRINCE22 people, 5+ years of experienceIn your profile
- Solution architect — TOGAFno certified personNot in your profile yet
- IT references, last 3 years3 public-sector implementationsIn your profile
- Turnover, last 3 yearsfrom financial statementsIn your profile
- Partner status (Microsoft, SAP, Oracle)to confirm with the vendorNeeds a look
- Security clearance (Poufne, NATO)to check in the teamNeeds a look
Free · no account
Get tenders like this one by e-mail
Free check · 10 seconds
Does your company fit this tender?
Award criteria
The full criteria and their weights, as published in the notice.
- Quality
Criterios cualitativos 51%
- Price
Criterios económicos 49%
The notice does not publish weights — see the tender documents.
Buyer
Metro de Madrid, S.A.
- Address
- Avenida de Asturias 4, 28029 Madrid, Spain
- Region (NUTS)
- ES300
- Website
- www.metromadrid.es
Register identifiers
- EU VAT
- ESA28001352
- Registration no. in the notice
- A28001352
What this buyer bought before
137 IT contract award notices 2020–2026, €184.6m in total.
SERVICIO DE SOPORTE ESPECIALIZADO DE APOYO A LA GESTIÓN Y ADMINISTRACIÓN DE LA PLATAFORMA GESTIÓN DE CUENTAS PRIVILEGIADAS
Winner: DELOITTE TECHNOLOGY & TRANSFORMATION, S.L.U. · 2 bids
€318,300
21 Sept 2026
SOPORTE Y MANTENIMIENTO DE LICENCIAS DOCUMENTUM PARA METRO DE MADRID
Winner: VASS CONSULTORÍA DE SISTEMAS, S.L. · 2 bids
€421,314
7 Jul 2026
SERVICIO DE SOPORTE DE REPOSICIÓN DE HARDWARE DE EQUIPAMIENTO CISCO PARA METRO DE MADRID
Winner: ACUNTIA S.A.U. · 2 bids
€699,436
7 Jul 2026
SOPORTE Y MANTENIMIENTO DE SOFTWARE RED HAT
Winner: TEKNEI INFORMATION TECHNOLOGY, S.L.U. · 3 bids
€820,135
17 Jun 2026
SERVICIO PARA LA RENOVACIÓN DEL SISTEMA INTEGRADOR DE AUDIO (SIA) DEL PUESTO DE CONTROL CENTRAL DE METRO DE MADRID
Winner: AMPER SISTEMAS, S.A. · 3 bids
€2.8m
12 Jun 2026
SUMINISTRO DE MANTENIMIENTO Y SOPORTE TÉCNICO ESPECIALIZADO DE LA PLATAFORMA DE BACKUP COMMVAULT DE LOS SISTEMAS DE EXPLOTACIÓN
Winner: SYVALUE S.L. · 2 bids
€756,761
11 Jun 2026
How to submit an offer
Offers are submitted only on the buyer's platform, before the deadline for offers.
- www.metromadrid.es
- Platform
- yes
- Electronic submission
- no
- Electronic auction
Questions & answers
What is the deadline for offers in "HELP AND ASSISTANCE SERVICE FOR LEVEL 2 SUPPORT OF THE WINDOWS SERVER PLATFORM"?
Offers are due by 10 Nov 2026, 12:00 CET.
What is the estimated value?
The estimated value published in the notice is €840,000.
Who is the buyer?
Metro de Madrid, S.A. (Madrid, Spain).
Where and how do I submit an offer?
Offers are submitted electronically on www.metromadrid.es.
How are offers scored?
quality, price.
Which procedure is used?
Open procedure.
Win it with SalesDots
Read the documents for you
SalesDots fetches the tender documents (or takes your upload when a platform does not allow it) and answers the two questions that matter first: what the buyer wants built, and what you must prove to take part, each with the exact quote and page.
Analyse documentsMatch it with your profile
Every certificate, reference and role is checked against your company: green when you have it, amber when it expires before the deadline, grey when it needs a look.
Check my fitPrepare your response
Turn the conditions into a bid checklist with owners and due dates, draft the questions to the buyer and keep the team on one plan.
Start a responseNever miss a change
Track the deadline, amendments and answers to clarification questions, and get similar tenders and re-tenders before they are published.
Track this tenderSource: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 7 Nov 2026, 20:45 CET.