System implementationFramework agreementTEDPolski

Implementation of a customer-facing chatbot for the actionlogement.fr site

ACTION LOGEMENT SERVICESParis, FranceNotice 723838-2026 · Reference number: 2027-ALS-004

At a glance

ACTION LOGEMENT SERVICES (Paris, France) is tendering: Implementation of a customer-facing chatbot for the actionlogement.fr site. Offers are due 19 Nov 2026, 12:00 CET. Estimated value €316,000, 48-month contract, 2 lots.

Analyse this tender in SalesDotsOfficial noticeTender documents

Translated from the official notice. The original text is the legally binding one.

Key facts

Deadline
€316,000
Estimated value
48 months
Duration
Negotiated with call
Procedure
20 Oct 2026
Published
723838-2026
Notice number
2027-ALS-004
Reference number
Software programming and consultancy services (72200000)
Main CPV
FR101
Place of performance (NUTS)
2
Lots
not allowed
Variant offers
French
Language of offers

Dates

Every date of the notice and its changes, in order. Times: Brussels / Warsaw.

  1. Notice published

  2. Deadline for offers

  3. Planned start of the contract

What the buyer wants

The scope of the contract includes:

  • Analysis of need and user paths;
  • The design of functional and technical architecture;
  • Provision and configuration of the solution;
  • Integration with the website and extranets concerned;
  • Integration and exploitation of knowledge sources;
  • Securing and controlling responses;
  • Testing, recipe and production;
  • Training, start-up support and skills transfer;
  • Maintenance, support and continuous improvement;
  • Monitoring performance, usage and consumption

CPV codes

  • 72200000Software programming and consultancy servicesmain

Lots (2)

The contract is divided into 2 lots. Offers may be submitted for selected lots where the documents allow it.

  1. Lot 1Implementation of a customer-facing chatbot for the actionlogement.fr site

    Estimated value:
    €316,000
    Duration:
    48 months
    Place (NUTS):
    FR101
    CPV:
    72200000 · Software programming and consultancy services

    The scope of the contract includes: - Analysis of need and user paths; - The design of functional and technical architecture; - Provision and configuration of the solution; - Integration with the website and extranets concerned; - Integration and exploitation of knowledge sources; - Securing and controlling responses; - Testing, recipe and production; - Training, start-up support and skills transfer; - Maintenance, support and continuous improvement; - Monitoring performance, usage and consumption

  2. Lot 2

    Estimated value:
    €316,000
    Duration:
    48 months

Conditions for participation & required documents

What the notice asks bidders to prove, and the documents it requires. Full text below.

This notice does not spell out the conditions to take part; they are in the tender documents. SalesDots fetches the documents where the platform allows it (or takes your upload), reads them for you and turns them into this checklist.

Options, renewals, framework

  • Framework agreement without reopening of competition
  • Up to 1 contractors in the framework
  • Options: foreseen
  • Renewals: up to 1 time
EXAMPLE — not a result for your companyCan you bid? Your readiness check

This is the SalesDots check: every condition in the notice, the company registers and your whole company profile — certificates with expiry dates, team, references and financials — in one place. The results below are an example; you see the real one after signing in.

8 met · 1 expiring · 2 missing · 2 to check

Registers — checked automatically

  • National company registercompany active, representation matchesVerified
  • EU VAT (VIES)number active in VIESVerified
  • LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
  • Sanctions screeningcompany and owners not listedVerified

Company profile — matched to the requirements

  • ISO/IEC 27001company certificate, validIn your profile
  • ISO 9001company certificate — renew before you bidExpires before the deadline
  • ISO 22301add it or bring in a consortium partnerNot in your profile yet
  • Project manager — PMP / PRINCE22 people, 5+ years of experienceIn your profile
  • Solution architect — TOGAFno certified personNot in your profile yet
  • IT references, last 3 years3 public-sector implementationsIn your profile
  • Turnover, last 3 yearsfrom financial statementsIn your profile
  • Partner status (Microsoft, SAP, Oracle)to confirm with the vendorNeeds a look
  • Security clearance (Poufne, NATO)to check in the teamNeeds a look
Check it against my company

Buyer

ACTION LOGEMENT SERVICES

Address
19/21 quai d'Austerlitz, 75013 Paris, France
Region (NUTS)
FR101
Official contact address
[email protected]
The functional mailbox published in the notice. We never publish personal data.

Register identifiers

Registration no. in the notice
44830

What this buyer bought before

40 IT contract award notices 2020–2026, €112.4m in total.

  • FOURNITURE ET MISE EN oeUVRE D'UNE SOLUTION ETL DEPLOYEE EN ENVIRONNEMENT ON-PREMISE ET DE GESTION DES FLUX DE DONNEES

    Winner: PRIME ANALYTICS · 5 bids

    €900,000Framework agreement — maximum value

    18 Aug 2026

  • Mise à disposition d'une solution digitale de reservation, de gestion et de suivi des hébergements et autres (Hotel Booking Tool) pour le compte de salaries él…

    Winner: HRS FRANCE · 4 bids

    €30m

    23 Jul 2026

  • Prestations d'assistance en matière d'audit et de sensibilisation IT pour le groupe Action Logement

    Winner: ACENSI SAS +5 more contractors · 10 bids

    €6.2mFramework agreement — maximum value

    20 May 2026

  • Mise à disposition d'une solution SaaS de Plateforme de dématérialisation Partenaire (PDP) et services associés

    Winner: ITESOFT · 1 bid

    €1mFramework agreement — maximum value

    1 Dec 2025

  • MISE EN PLACE D'UNE SOLUTION DE GESTION DES TEMPS

    Winner: HOROQUARTZ · 7 bids

    €3m

    28 Oct 2025

  • Fourniture de solutions d'infrastructure (Solutions logicielles hors sécurités)

    Winner: INMAC WSTORE +2 more contractors · 3 bids

    €20m

    6 Oct 2025

How to submit an offer

Offers are submitted only on the buyer's platform, before the deadline for offers.

www.marches-publics.info
Platform
yes
Electronic submission
no
Electronic auction
Go to the platformTender documentsOfficial notice

Questions & answers

What is the deadline for offers in "Implementation of a customer-facing chatbot for the actionlogement.fr site"?

Offers are due by 19 Nov 2026, 12:00 CET.

What is the estimated value?

The estimated value published in the notice is €316,000.

Who is the buyer?

ACTION LOGEMENT SERVICES (Paris, France).

Where and how do I submit an offer?

Offers are submitted electronically on www.marches-publics.info.

Is the contract divided into lots?

Yes, into 2 lots.

Which procedure is used?

Negotiated with call.

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Source: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 24 Oct 2026, 00:33 CEST.