Maintenance and support service for SAP financial software licences 2027
At a glance
Riigi Tugiteenuste Keskus ( Tallinn, Estonia) is tendering: Maintenance and support service for SAP financial software licences 2027. Offers are due 7 Dec 2026, 10:00 CET. Estimated value €600,000, 12-month contract, 2 lots.
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Translated from the official notice. The original text is the legally binding one.
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Key facts
- Deadline
- €600,000
- Estimated value
- 12 months
- Duration
- Open procedure
- Procedure
- 6 Nov 2026
- Published
- 774081-2026
- Notice number
- 316948-0000
- Reference number
- Software support services (72261000)
- Main CPV
- EE009
- Place of performance (NUTS)
- 2
- Lots
- not allowed
- Variant offers
- Estonian
- Language of offers
Dates
Every date of the notice and its changes, in order. Times: Brussels / Warsaw.
Notice published
Deadline for offers
Opening of offers
Planned start of the contract
Planned end of the contract
What the buyer wants
"Subscription of SAP ERP license maintenance and support service by 2027". / Grounds for exclusion and qualification criteria: See procurement source documents
CPV codes
- 72261000Software support servicesmain
- 72267100Maintenance of information technology software
- 72250000System and support services
Lots (2)
The contract is divided into 2 lots. Offers may be submitted for selected lots where the documents allow it.
Lot 1Maintenance and support service for SAP ERP licences
- Estimated value:
- €600,000
- Place (NUTS):
- EE004, EE008, EE00A, EE001, EE009
- CPV:
- 72250000 · System and support services
"Subscription of SAP ERP license maintenance and support service by 2027". / Grounds for exclusion and qualification criteria: See procurement source documents
Lot 2Maintenance and support service for SAP BI licences
- Estimated value:
- €170,000
- Place (NUTS):
- EE004, EE008, EE00A, EE001, EE009
- CPV:
- 72250000 · System and support services
SAP BI litsentside hooldus- ja tugiteenuse tellimine 2027. aastaks. / Kõrvaldamise alused ja kvalifitseerimistingimused: Vaata hanke alusdokumentidest
Conditions for participation & required documents
What the notice asks bidders to prove, and the documents it requires. Full text below.
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This tender's facts
- 2 lotschoose the lots you can deliver and price each oneNeeds a look
- Price is the only criterionthe lowest valid bid wins — check your marginNeeds a look
- Who wins at this buyerrecently: Askend Estonia OÜ, Telia Eesti AS — 5 different winners in the last 6 awardsNeeds a look
Typical for: Support & maintenance
- Service levels (SLA)response and fix times you can guaranteeIn your profile
- Vendor support accessupdate rights and escalation to the manufacturerIn your profile
- Support team and on-callqualified staff for the required hoursIn your profile
- Maintenance referencessimilar maintenance contracts deliveredNeeds a look
Registers — checked automatically
- National company registercompany active, representation matchesVerified
- EU VAT (VIES)number active in VIESVerified
- LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
- Sanctions screeningcompany and owners not listedVerified
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Award criteria
The full criteria and their weights, as published in the notice.
For all lots
- Price100%
Vaata hanke alusdokumentidest
Buyer
Riigi Tugiteenuste Keskus
- Address
- Lõkke tn 4, 10122 Tallinn, Estonia
- Region (NUTS)
- EE001, EE004, EE008, EE009, EE00A
- Website
- www.rtk.ee
Register identifiers
- EU VAT
- EE70007340
- Registration no. in the notice
- 70007340
What this buyer bought before
47 IT contract award notices 2020–2026, €8.4m in total.
Maksuarvestuse ja eraldamise teenuse arendus- ja hooldustööd (RmIT)
Winner: Askend Estonia OÜ · 6 bids
€10mFramework agreement — maximum value
20 Oct 2026
Kohanemisvaldkonna uue infosüsteemi (KOPA) äri- ja süsteemianalüüs Kultuuriministeeriumile
Winner: Askend Estonia OÜ · 6 bids
€58,700
19 Oct 2026
Kultuuriministeeriumi ja valitsemisala sideteenus
Winner: Telia Eesti AS · 2 bids
€700,600
24 Sept 2026
Plagiaadituvastustarkvara
Winner: Plagiat.pl Sp. z o.o. · 1 bid
€200,000Framework agreement — maximum value
4 Sept 2026
Kultuuriministeeriumi juhtimistöölaua arendusteenuse tellimine
Winner: Intelex Insight OÜ · 8 bids
€500,000Framework agreement — maximum value
4 Aug 2026
Kaupade ekspordiformaalsuste haldamist toetava teenuse arendus- ja hooldustööd (RmIT)
Winner: Cybernetica AS · 5 bids
€2.5mFramework agreement — maximum value
7 Jul 2026
How to submit an offer
Offers are submitted only on the buyer's platform, before the deadline for offers.
- riigihanked.riik.ee
- Platform
- yes
- Electronic submission
- no
- Electronic auction
Questions & answers
What is the deadline for offers in "Maintenance and support service for SAP financial software licences 2027"?
Offers are due by 7 Dec 2026, 10:00 CET.
What is the estimated value?
The estimated value published in the notice is €600,000.
Who is the buyer?
Riigi Tugiteenuste Keskus ( Tallinn, Estonia).
Where and how do I submit an offer?
Offers are submitted electronically on riigihanked.riik.ee.
Is the contract divided into lots?
Yes, into 2 lots.
How are offers scored?
price 100%.
Which procedure is used?
Open procedure.
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Track this tenderSource: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 6 Nov 2026, 04:10 CET.