Maintenance, management, support and service of the IP telephony system and provision of telecommunications services for the Social Insurance Institution
At a glance
Zakład Ubezpieczeń Społecznych (Warszawa, Poland) is tendering: Maintenance, management, support and service of the IP telephony system and provision of telecommunications services for the Social Insurance Institution. Offers are due 13 Nov 2026, 13:00 CET. 48-month contract. Bidders must show, among other things: bid deposit.
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Translated from the official notice. The original text is the legally binding one.
Key facts
- Original deadline:
4 Sept 2026, 13:00 CEST - Deadline
- not published
- Estimated value
- 48 months
- Duration
- Open procedure
- Procedure
- 28 Oct 2026
- Published
- 747290-2026
- Notice number
- 993200.271.019.2026-DZP
- Reference number
- IP telephone services (64215000)
- Main CPV
- POL
- Place of performance (NUTS)
- not allowed
- Variant offers
- Polish
- Language of offers
The buyer did not publish an estimated value in the notice.
Dates
Every date of the notice and its changes, in order. Times: Brussels / Warsaw.
The deadline for offers was changed 7 times: from 4 Sept 2026, 13:00 CEST to 13 Nov 2026, 13:00 CET. The newest notice applies.
Deadline changed (notice 603257-2026)
4 Sept 2026, 13:00 CEST → 10 Sept 2026, 13:00 CEST
Original deadline
Deadline changed (notice 617312-2026)
10 Sept 2026, 13:00 CEST → 22 Sept 2026, 13:00 CEST
Deadline changed (notice 644474-2026)
22 Sept 2026, 13:00 CEST → 25 Sept 2026, 13:00 CEST
Deadline changed (notice 658133-2026)
25 Sept 2026, 13:00 CEST → 2 Oct 2026, 13:00 CEST
Deadline changed (notice 665840-2026)
2 Oct 2026, 13:00 CEST → 13 Oct 2026, 13:00 CEST
Deadline changed (notice 701317-2026)
13 Oct 2026, 13:00 CEST → 23 Oct 2026, 13:00 CEST
Deadline changed (notice 728426-2026)
23 Oct 2026, 13:00 CEST → 30 Oct 2026, 13:00 CET
Notice published
Deadline for offers
Opening of offers
Offers binding until (computed)computed
90 days from the deadline for offers, per the notice
What the buyer wants
- The subject of the contract is the maintenance, management, support and service of the IP telephony system and the provision of telecommunications services for the Social Insurance Institution. Telecommunications services will be provided using telecommunications lines made available to the Contracting Authority under this contract.
- Detailed description of the subject matter of the contract is set out in Annex 11 to the WWZ.
- The contractor may entrust the execution of part of the subcontracting with the exception of key tasks concerning: 3.1. managing the execution of the order, including the function of Project Manager, 3.2. performing the Preliminary Analysis, Plan and Executive Project (Etaps I to III according to the Agreement), 3.3. maintaining and managing the Central System, including the administration of the CUCM, Cisco Meeting Server (CMS), Expressway systems, and the monitoring system, 3.4. handling service applications with priority P1 and P2 and coordination of the crash removal process within the SLA.
- The subject of the contract, are ICT products and services within the meaning of the Act of 5 July 2018 on the National Cybersecurity System (i.e. OJ of 2026, item 20, as amended, hereinafter ‘KSC’).
CPV codes
- 64215000IP telephone servicesmain
- 32500000Telecommunications equipment and supplies
- 32546100Digital switchboards
- 72611000Technical computer support services
- 48517000IT software package
- 32552330Telephone switching apparatus
Conditions for participation & required documents
What the notice asks bidders to prove, and the documents it requires. Full text below.
Conditions in the notice
- Bid depositA deposit or guarantee with the offer
Detected automatically in the published notice. Always confirm against the tender documents.
Bid bond & performance security
What the notice says about securities
Wykonawca składający ofertę jest zobowiązany wnieść wadium w wysokości 250 000,00 zł (słownie: dwieście pięćdziesiąt tysięcy złotych, 00/100).
Original language: Polish
This is how SalesDots checks this tender: the notice's conditions, this contract's own facts, the requirements typical for its category and your company's registers. The statuses below are an example; you see the real result after signing in.
1 met · 0 expiring · 0 missing · 6 to check
This tender's facts
- Bid depositamount in the tender documents — arrange it before the deadlineNeeds a look
- Price — 85% of the scoreyour price against past winning bidsNeeds a look
- Who wins at this buyerrecently: WINGU Sp. z o.o., Symmetry Sp. z o. o. — 6 different winners in the last 6 awardsNeeds a look
Typical for: Telecom & connectivity
- Telecom operator registrationneeded to provide public telecom servicesIn your profile
- Coverage at the buyer's sitesnetwork reach at every location in the noticeNeeds a look
- Service levels (SLA)availability and repair times you can guaranteeNeeds a look
- Network securityDDoS protection, monitoring and incident handlingNeeds a look
Registers — checked automatically
- KRS / CEIDG statuscompany active, representation matchesVerified
- NIP and VAT white listactive VAT payer, account listedVerified
- Beneficial owners (CRBR)filing matches KRSVerified
- EU VAT (VIES)number active in VIESVerified
- LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
- Sanctions screeningcompany and owners not listedVerified
Award criteria
The full criteria and their weights, as published in the notice.
- Price85%
Gross total bid price
- Quality10%
Number of technical consultation hours per quarter
- Quality5%
Number of maintenance reviews carried out
Buyer
Zakład Ubezpieczeń Społecznych
- Address
- ul. Szamocka 3, 5, 01-748 Warszawa, Poland
- Website
- www.zus.pl
- Official contact address
- [email protected]
- The functional mailbox published in the notice. We never publish personal data.
Register identifiers
- NIP (tax id)
- 5213017228
- REGON
- 000017756
- EU VAT
- PL5213017228
What this buyer bought before
227 IT contract award notices 2018–2026, €727m in total.
Serwis urządzeń DELL i HPE
Winner: WINGU Sp. z o.o. +3 more contractors · 7 bids
PLN 9.3m
14 Oct 2026
Zakup serwisu pogwarancyjnego przełączników Huawei sieci LAN/WAN
Winner: Symmetry Sp. z o. o. · 2 bids
PLN 13.6m
24 Sept 2026
Zakup świadczenia elektronicznych usług w zakresie dostępu do serwisów informacyjnych i serwisu transakcyjnego
Winner: Bloomberg Finance L.P. · 1 bid
US$219,600
24 Sept 2026
Zakup subskrypcji VPN wraz z usługą serwisu systemu VPN
Winner: UpWare Sp. z o.o. · 1 bid
PLN 426,062
4 Sept 2026
Świadczenie usług serwisu pogwarancyjnego dla urządzeń systemu DWDM
Winner: NTT Poland Sp. z o.o. · 1 bid
PLN 245,088
31 Aug 2026
Zakup urządzeń drukujących w podziale na dwie części: - część 1 - 1200 szt. urządzeń typu M1 i 200 szt. urządzeń typu M2, - część 2 - 800 szt. drukarek typu D1…
Winner: Arcus S.A. +2 more contractors · 6 bids
PLN 1.7m
28 Aug 2026
How to submit an offer
Offers are submitted only on the buyer's platform, before the deadline for offers.
- zus.ezamawiajacy.pl
- Platform
- yes
- Electronic submission
- no
- Electronic auction
Questions & answers
What is the deadline for offers in "Maintenance, management, support and service of the IP telephony system and provision of telecommunications services for the Social Insurance Institution"?
Offers are due by 13 Nov 2026, 13:00 CET. The deadline for offers was changed 7 times: from 4 Sept 2026, 13:00 CEST to 13 Nov 2026, 13:00 CET. The newest notice applies.
What is the estimated value?
The buyer did not publish an estimated value in the notice.
Who is the buyer?
Zakład Ubezpieczeń Społecznych (Warszawa, Poland); NIP (tax id) 5213017228, REGON 000017756.
Where and how do I submit an offer?
Offers are submitted electronically on zus.ezamawiajacy.pl.
How are offers scored?
price 85%, quality 10%, quality 5%.
Which procedure is used?
Open procedure.
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Track this tenderSource: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 4 Nov 2026, 00:13 CET.