Maintenance service for the exploitation assistance systems (S.A.E.), payment systems (S.P.) and multimedia for the Municipal Urban Transport Service of Santander.
At a glance
Junta de Gobierno del Ayuntamiento de Santander (Santander, Spain) is tendering: Maintenance service for the exploitation assistance systems (S.A.E.), payment systems (S.P.) and multimedia for the Municipal Urban Transport Service of Santander.. Offers are due 27 Nov 2026, 14:00 CET. 48-month contract, 2 lots.
Translated from the official notice. The original text is the legally binding one.
Key facts
- Deadline
- not published
- Estimated value
- 48 months
- Duration
- Open procedure
- Procedure
- 23 Oct 2026
- Published
- 737031-2026
- Notice number
- 62/26
- Reference number
- System maintenance services (50324100)
- Main CPV
- ES130
- Place of performance (NUTS)
- 2
- Lots
- Spanish
- Language of offers
The buyer did not publish an estimated value in the notice.
Dates
Every date of the notice and its changes, in order. Times: Brussels / Warsaw.
Notice published
Deadline for offers
Opening of offers
What the buyer wants
Service of maintenance of the systems currently operational in the Municipal Service of Urban Transport of Santander. The maintenance service to be contracted will consist of the performance of Preventive and Corrective Maintenance, both of the software and of the hardware currently operational, through personnel and material resources made available by the successful tenderer; in addition to the staff that the contracting company will make available to S.M.T.U. to carry out maintenance work in the facilities of S.M.T.U., as part of the service to be provided, all the materials, elements and equipment necessary to ensure the proper operation of all systems shall be included
CPV codes
- 50324100System maintenance servicesmain
Lots (2)
The contract is divided into 2 lots. Offers may be submitted for selected lots where the documents allow it.
Lot 1Maintenance service for the exploitation assistance systems (S.A.E.), payment systems (S.P.) and multimedia for the Municipal Urban Transport Service of Santander.
- Estimated value:
- not published
- Duration:
- 48 months
- Place (NUTS):
- ES130
- CPV:
- 50324100 · System maintenance services
Servicio de mantenimiento de los sistemas actualmente operativos en el Servicio Municipal de Transportes Urbanos de Santander.
 El servicio de mantenimiento a contratar consistirá en la realización de Mantenimientos Preventivos y Correctivos, tanto del software, como del hardware actualmente operativos, mediante personal y recursos materiales puestos a disposición por el adjudicatario; además del personal que la empresa adjudicataria pondrá a disposición de S.M.T.U. para realizar labores de mantenimiento en las instalaciones de S.M.T.U., como parte componente del servicio a prestar, estarán incluidos todos los materiales, los elementos y equipos necesarios para garantizar el adecuado funcionamiento de todos los sistemas
Lot 2
- Estimated value:
- not published
Conditions for participation & required documents
What the notice asks bidders to prove, and the documents it requires. Full text below.
This notice does not spell out the conditions to take part; they are in the tender documents. SalesDots fetches the documents where the platform allows it (or takes your upload), reads them for you and turns them into this checklist.
Show the notice text (1)
Other
Options, renewals, framework
- Renewals: up to 1 time
This is how SalesDots checks this tender: the notice's conditions, this contract's own facts, the requirements typical for its category and your company's registers. The statuses below are an example; you see the real result after signing in.
3 met · 0 expiring · 1 missing · 3 to check
This tender's facts
- 2 lotschoose the lots you can deliver and price each oneNeeds a look
- Price — 60 ptsyour price against past winning bidsNeeds a look
- Who wins at this buyerrecently: MUNITECNIA Sistemas de Gestion y del conocimiento S.L, INNOVACIONES TECNOLOGICAS DEL SUR, S.L y UNEI INICIATIVA SOC — 6 different winners in the last 6 awardsNeeds a look
Typical for: Support & maintenance
- Service levels (SLA)response and fix times you can guaranteeIn your profile
- Vendor support accessupdate rights and escalation to the manufacturerIn your profile
- Support team and on-callqualified staff for the required hoursNot in your profile yet
- Maintenance referencessimilar maintenance contracts deliveredIn your profile
Registers — checked automatically
- Registro Mercantilcompany active, directors matchVerified
- ROLECE (official bidder register)registration valid, data currentVerified
- EU VAT (VIES)number active in VIESVerified
- LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
- Sanctions screeningcompany and owners not listedVerified
Award criteria
The full criteria and their weights, as published in the notice.
For all lots
- Price60%
9.2.1 Precio del servicio de mantenimiento (anual).
- Quality20%
9.1.1 Mejores características y condiciones del Plan de Mantenimiento ofertado y de la programación, frecuencia y alcance de los mantenimientos.
- Quality20%
9.1.2 Mejoras a los requerimientos especificados en el Pliego de Prescripciones Técnicas.
Buyer
Junta de Gobierno del Ayuntamiento de Santander
- Address
- 39002 Santander, Spain
- Region (NUTS)
- ES130
- Website
- www.santander.es
- Official contact address
- [email protected]
- The functional mailbox published in the notice. We never publish personal data.
Register identifiers
- Registration no. in the notice
- 31019530145713
What this buyer bought before
8 IT contract award notices 2024–2026, €7m in total.
suministro de licencias de los módulos nuevos y actuales y las actuaciones necesarias de plataforma la gestión de expedientes EXPERTA
Winner: MUNITECNIA Sistemas de Gestion y del conocimiento S.L · 1 bid
€475,200
10 Aug 2026
Servicio de desarrollo, implantación y puesta en marcha de las soluciones tecnológicas del proyecto “SANTANDER SMART DESTINATION: ECOSISTEMA DIGITAL AL SERVICI…
Winner: INNOVACIONES TECNOLOGICAS DEL SUR, S.L y UNEI INICIATIVA SOCIAL, S.L UNION TEMPORAL DE EMPRESAS, Ley 18/1982 de 26 de m… · 4 bids
€2.2m
27 Jul 2026
Soporte a la plataforma informática y atención de usuarios del Ayuntamiento de Santander
Winner: Atos Holding Iberia, S.L. · 1 bid
€2.7m
11 May 2026
Suministro e instalación de equipamiento para la digitalización de la Red Semafórica de la Ciudad de Santander, (ZONA 5)
Winner: SOCIEDAD IBERICA DE CONSTRUCCIONES ELECTRICAS, S.A. · 1 bid
€256,128
11 May 2026
Servicio de mantenimiento del sistema de gestión tributaria y de la app de gestión de multas
Winner: GESTION TRIBUTARIA TERRITORIAL, S.A.U · 1 bid
€732,744
10 Nov 2025
Suministro Licencias de comunicaciones para el Ayuntamiento de Santander. RED EXTREME municipal
Winner: Telefonica Soluciones de Informatica y Comunicaciones de España S.A.U. · 2 bids
€307,060
4 Aug 2025
How to submit an offer
Offers are submitted only on the buyer's platform, before the deadline for offers.
- contrataciondelestado.es
- Platform
- yes
- Electronic submission
- no
- Electronic auction
Questions & answers
What is the deadline for offers in "Maintenance service for the exploitation assistance systems (S.A.E.), payment systems (S.P.) and multimedia for the Municipal Urban Transport Service of Santander."?
Offers are due by 27 Nov 2026, 14:00 CET.
What is the estimated value?
The buyer did not publish an estimated value in the notice.
Who is the buyer?
Junta de Gobierno del Ayuntamiento de Santander (Santander, Spain).
Where and how do I submit an offer?
Offers are submitted electronically on contrataciondelestado.es.
Is the contract divided into lots?
Yes, into 2 lots.
How are offers scored?
price 60%, quality 20%, quality 20%.
Which procedure is used?
Open procedure.
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Track this tenderSource: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 24 Oct 2026, 04:58 CEST.