Online service quality and feedback tool as SaaS

Lots (2)

1. Lot 1Online service quality and feedback tool as SaaS

   €455,000 · 84 months

   Traficom's online services are a key channel of communication, advice and information for citizens, businesses and other stakeholders. Up-to-date information, guidelines, decisions and services are published in online services. The aim of the acquisition is to support the continuous development, monitoring and quality assurance of Traficom's online services. Traficom can monitor the use of online services, user feedback, accessibility and quality and develop online services based on information. The aim of the acquisition is a quality and feedback tool for the online service, which is available to the Customer as a software service. The software service consists of three modules: module 1 accessibility, module 2 visitor feedback and module 3 analytics. Modules may be introduced and withdrawn in a flexible manner in accordance with needs during the contract period. The agreement is valid for a fixed period of five (5) years from the date of signature of the agreement. The subscriber is entitled to extend the contract to two (2) options of one (1) year. Subscriber states For the supplier, use of the option not later than three (3) months before the end of the contract period or the first option period. Use of the option is the exclusive discretion of the Client. A more detailed description of the subject of the contract, the service requirements and the terms of the contract are set out in the documents annexed to this invitation to tender.

2. Lot 2

   €455,000 · 84 months