Support & maintenanceFramework agreementTEDPolski

Procurement of maintenance and development services for the EU system

MINISTARSTVO FINANCIJA, POREZNA UPRAVAGRAD ZAGREB, CroatiaNotice 766543-2026 · Reference number: 24/26

At a glance

MINISTARSTVO FINANCIJA, POREZNA UPRAVA (GRAD ZAGREB, Croatia) is tendering: Procurement of maintenance and development services for the EU system. Offers are due 8 Dec 2026, 10:00 CET. Estimated value €1.5m, 24-month contract, 2 lots.

Official noticeTender documents

Already a customer? Open it in the app

Translated from the official notice. The original text is the legally binding one.

Key facts

Deadline
€1.5m
Estimated value
24 months
Duration
Open procedure
Procedure
4 Nov 2026
Published
766543-2026
Notice number
24/26
Reference number
System maintenance services (50324100)
Main CPV
HR050
Place of performance (NUTS)
2
Lots
not allowed
Variant offers
Croatian
Language of offers

Dates

Every date of the notice and its changes, in order. Times: Brussels / Warsaw.

  1. Notice published

  2. Opening of offers

  3. Deadline for offers

  4. Planned start of the contract

  5. Offers binding until (computed)computed

    90 days from the deadline for offers, per the notice

What the buyer wants

Procurement of maintenance and development services for the EU system

CPV codes

  • 50324100System maintenance servicesmain

Lots (2)

The contract is divided into 2 lots. Offers may be submitted for selected lots where the documents allow it.

  1. Lot 1Procurement of maintenance and development services for the EU system

    Estimated value:
    €1.5m
    Duration:
    24 months
    Place (NUTS):
    HR050
    CPV:
    50324100 · System maintenance services
  2. Lot 2

    Estimated value:
    €1.5m
    Duration:
    24 months

Conditions for participation & required documents

What the notice asks bidders to prove, and the documents it requires. Full text below.

This notice does not spell out the conditions to take part; they are in the tender documents. SalesDots fetches the documents where the platform allows it (or takes your upload), reads them for you and turns them into this checklist.

Show the notice text (1)

Details described in the procurement documentation

Options, renewals, framework

  • Framework agreement without reopening of competition
  • Up to 999 contractors in the framework
EXAMPLE — not a result for your companyCan you bid? Your readiness check

This is how SalesDots checks this tender: the notice's conditions, this contract's own facts, the requirements typical for its category and your company's registers. The statuses below are an example; you see the real result after signing in.

1 met · 1 expiring · 1 missing · 6 to check

This tender's facts

  • 2 lotschoose the lots you can deliver and price each oneNeeds a look
  • Framework agreementup to 999 suppliers — orders are placed during the agreementNeeds a look
  • Price — 60 ptsyour price against past winning bidsNeeds a look
  • Work experience of key experts — 40 ptsevidence ready for this award criterionIn your profile
  • Who wins at this buyerrecently: Globaldizajn d.o.o., INFOART d.o.o. — 5 different winners in the last 6 awardsNeeds a look

Typical for: Support & maintenance

  • Service levels (SLA)response and fix times you can guaranteeNeeds a look
  • Vendor support accessupdate rights and escalation to the manufacturerExpires before the deadline
  • Support team and on-callqualified staff for the required hoursNot in your profile yet
  • Maintenance referencessimilar maintenance contracts deliveredNeeds a look

Registers — checked automatically

  • National company registercompany active, representation matchesVerified
  • EU VAT (VIES)number active in VIESVerified
  • LEI (GLEIF)LEI issued and renewed, data matches the registerVerified
  • Sanctions screeningcompany and owners not listedVerified

Free · no account

Get tenders like this one by e-mail

New tenders like this one (Support & maintenance · Croatia), once a week and only when there are new ones.

Company address only. We do not accept Gmail, Outlook, WP or similar mailboxes.

Free check · 10 seconds

Does your company fit this tender?

Enter your tax number. We compare your public contract history with this tender — no account needed.

Company address only. We do not accept Gmail, Outlook, WP or similar mailboxes.

Award criteria

The full criteria and their weights, as published in the notice.

For all lots

  • Cijena ponude60%
  • Work experience of key experts40%

    Detaljno opisano u Prilogu br. 2. Dokumentacije o nabavi - Kriterij za odabir.

Buyer

MINISTARSTVO FINANCIJA, POREZNA UPRAVA

Address
BOŠKOVIĆEVA 5, 10000 GRAD ZAGREB, Croatia
Region (NUTS)
HR050

Register identifiers

Registration no. in the notice
18683136487

What this buyer bought before

139 IT contract award notices 2018–2026, €260.2m in total.

  • Usluge preventivnog i korektivnog održavanja sustava za upravljanje ljudskim potencijalima – HRMIS, preventivnog i korektivnog održavanja Oracle infrastrukture

    Winner: INFOART d.o.o. · 1 bid

    €246,600

    15 Oct 2026

  • Nabava usluga održavanja Internet sustava Ministarstva financija, Porezne uprave

    Winner: Globaldizajn d.o.o. · 1 bid

    €68,970

    15 Oct 2026

  • Razvoj sustava označavanja alkohola i alkoholnih pića markicama

    Winner: AKD d.o.o. · 1 bid

    €154,601

    5 Oct 2026

  • Poslužitelji i diskovni sustavi

    Winner: COMBIS d.o.o. · 1 bid

    €749,813

    15 Sept 2026

  • Nadogradnja Taric, TMS, Taric Input Bridge modula radi osiguravanja visoke dostupnosti

    Winner: Gaurus d.o.o. · 1 bid

    €619,000

    31 Aug 2026

  • Nabava usluga održavanja informacijsko-komunikacijskog sustava - ponovljeni postupak za poništenu Grupu 2. - Korisnički i poslužiteljski dio informacijsko-komu…

    Winner: COMBIS d.o.o. +1 more contractors · 2 bids

    €179,880

    26 Aug 2026

How to submit an offer

Offers are submitted only on the buyer's platform, before the deadline for offers.

eojn.hr
Platform
yes
Electronic submission
no
Electronic auction

Questions & answers

What is the deadline for offers in "Procurement of maintenance and development services for the EU system"?

Offers are due by 8 Dec 2026, 10:00 CET.

What is the estimated value?

The estimated value published in the notice is €1.5m.

Who is the buyer?

MINISTARSTVO FINANCIJA, POREZNA UPRAVA (GRAD ZAGREB, Croatia).

Where and how do I submit an offer?

Offers are submitted electronically on eojn.hr.

Is the contract divided into lots?

Yes, into 2 lots.

How are offers scored?

Cijena ponude 60%, Work experience of key experts 40%.

Which procedure is used?

Open procedure.

Win it with SalesDots

Read the documents for you

SalesDots fetches the tender documents (or takes your upload when a platform does not allow it) and answers the two questions that matter first: what the buyer wants built, and what you must prove to take part, each with the exact quote and page.

Analyse documents

Match it with your profile

Every certificate, reference and role is checked against your company: green when you have it, amber when it expires before the deadline, grey when it needs a look.

Check my fit

Prepare your response

Turn the conditions into a bid checklist with owners and due dates, draft the questions to the buyer and keep the team on one plan.

Start a response

Never miss a change

Track the deadline, amendments and answers to clarification questions, and get similar tenders and re-tenders before they are published.

Track this tender

Source: Tenders Electronic Daily (TED), Official Journal of the EU. SalesDots is not the contracting authority; offers are submitted only through the buyer's platform. Data from the official notice, refreshed 4 Nov 2026, 05:21 CET.